Brookdale

I wasn't very impressed with my tour of this community, The community didn't look very well maintained, they could do a better job with that. The man who gave us our tour was not very knowledgeable. He wasn't able to give us information about the rates or lease agreement. It was a decent tour, but the place for me.

When I walked into this community for my tour it was dark inside. The staff did not seem that friendly and I felt rushed. I did not get the feeling this community would be right for my loved one.

This is a nice community. The staff is friendly, but the nursing staff could use improvement. They did have alot of activities that were offered for her to participate. I would over all recommend this community for other families.

I was not impressed with this community during our tour. It felt like an old motel that had been converted into a community. I did not get a good feeling when I was there. The people I met were nice.

The staff was friendly and patient with my loved one. They have a huge communication problem between the staff. They would often call my family and I requesting money for items they promised they would provide for my loved one. They where also wasteful and unorganized with his things, I overall was dissatisfied.

The vibe I got from the first time I walked in the door was this place is an institution. The community was clean and maintained, but the residents seemed sad and the place gave off a sad vibe. The staff really did not talk much and answered little questions I had. I would not recommend this place. This is not where I would put my loved one.

The tour I had seemed depressing. It seemed like every aspect was like a nursing home. The room they showed me was tiny. The charges were a la carte for the care. I spoke to a family of a resident and they said since being there, they never had the same amount. Afterwards, I heard a few negative things about the place. I did not choose them.

This community has a high staff turnover. My mom did not feel comfortable here as the caregivers kept changing. She was not getting out and being active. The food was not very good.

Brookdale Bartlesville North is a beautiful place. The staff i met along the tour were friendly. Everything looked nicely organized and clean. I didn't like that as time went on and my loved one would need more care their pricing would keep going up. I felt like the person that worked with me doing all of my loved ones paperwork to move to the community wasn't very honest. At the moment there is a financial problem that they haven't been able to fix and i don't feel like they are doing much about it.

I was happy with this community in the beginning. We had an issue with the community placing my dad in a mental institution without notifying us. It took us 4 days to find out. Dad liked the food and it looked alright. They do not seem to follow through on the activities posted on the bulletin board. The common areas were clean, however his room was not.

Beautiful place. My mother came from Florida to Connecticut. Was not told until after we signed the contract that she needed a Connecticut doctor to sign forms before she could move in. We had just gone to her Florida Doctor within a month of signing the contract but they would not accept the Florida doctors signed form. So of course that took time on getting an appointment. Was very discouraged during this time. And then you would have thought that the room would have been ready for her when we did get the paper work sent but then we had to wait for that also. But now that she is in there all is good. The staff is wonderful. I love the different degrees of services they have to offer. There are plenty of activities that can be attended if they want. The food selections are very good.

The big issue is the lack of consistency in the kitchen area. Many of the servers are slow, bring out food to one person at the table and not the other, not all dishes delivered at once, etc. There hasn't been a cook and when there is one they don't last long so meals are hit-and-miss. Seems to be either lack of management in this area or none at all. The front desk staff is very friendly and helpful. The maintenance workers need to be pushed but do resolve most of the issues in their scope of repairs. The one area that is really managed well is the annual increases. Those come annually and as much as they can possibly get away with. It would be fine if the facility was kept running with good food options and servers. Last thing are the drivers for the trips around town or to events. They do a good job handling everyone and pleasing the guests.

The move to Brookdale Coeur d'Alene has not been the easiest transition. We are finding things are not as they were described when we took the tour. The community is well kept but the rooms lack attention. The rooms are only cleaned once a week and the aides are supposed to pick up when they are in the rooms. My loved one's room has not been picked up during the week by anyone. They are looking for a new charge nurse and there has been challenges with medications with the "acting charge nurse". They do offer some activities including outings. However, there is only one van for the hundred and six rooms for folks to go out. The food offered is great and my loved one enjoys the meals. The community does not allow the residents to have Tums, Tylenol, or muscle creams in the rooms.

They seem like they are trying, however communication is poor at best. It seems like everything that we have asked them to do takes forever to get done. Some staff members are much more caring then others. If things do not rapidly improve we will be moving my mom. The cost is much less then most others, but you do get what you pay for. Sometimes paying a bit more is well worth it!

I met the directors from the assisted living and memory care units and they were nice. This was the first community we looked at and I would say that cleanliness was a problem. They were very forward about pursuing my mom. They went out to the community she was at to do an evaluation, however I was not aware of this.

The tour guide was very reassuring and shared a wealth of knowledge. Brookdale Northampton didn't harbor an inviting environment because it had a foul odor. The community had smaller rooms and it felt more like a nursing home.

The community does offer many activities. The indoor common areas are very clean and well kept. The community outdoors on the other hard is very filthy. The cushions need to be replaced outside where the residents sit. The food served is good but it is not monitored based on my mom's health. A lot of what they feed her is causing her health to worsen.

Visited my Friend who had just finished lunch. We went to his room Urine smell was palpable. His room was a mess, dirt from a plant 2-3" on floor in corner no plant around. Housekeeper who changed bed did not feel the need to sweep or vacuum floor. My Friend is incontinent and pays for additional care but was left to sit in his wet shorts in spite of the Attends he wore.

OVER PROMISE AND UNDER DELIVER, Room and meals are fine. The workers are very pleasant. There are many errors made in providing or not providing my mothers needed services. We tell the management what changes are required and they either dont care or dont know how to get the required services done. The building itself is in need of extensive maintenance which might be an indication of the companies overall approach to running their business.

They cant seem to get my mother on their bathing schedule. She has been there almost a month and she has had 2 bathes by them. She is getting charged a fee for this service which she is not receiving.