Brookdale

My mother was at Brookdale Meadow Springs for a respite stay and we were not too happy. From my understanding, they were going through changes in personnel. It seemed like the left hand did not know what the right hand was doing. They should have something in place so when that happens, they have notes or instructions to avoid disturbance from the residents. Also, they did not dispense medications that I gave them, nor did they give my mother a key to her room like they said they would. I am torn because we had a good experience, but at the same time, some things did not go well at all.

I don't know how much is because my loved one doesn't want to like it, but she is not happy at this community. She said that the staff there are not friendly at all. They do not try to get her to interact with other residents orf check up on her often. My loved one is in memory care, so she does not always remember to go to the activities, she needs a reminder. The biggest problem is communication. I call and they never return my calls! I have left messages and calls that were supposed to be returned by April, and they have not. It had not been a good experience.

I have been enjoying my experience the best I can so far at this community. I have really been enjoying the social hour they have for all of the residents throughout the week and the interaction I have with my friends. I do however think they need to have some overall improvements. The laundry service and the food service are my two biggest complaints, and I hope to see some change very soon.

When I went over that day and the person I had an appointment with was not there. One of the girls that work there gave me a little information.I didn't get anything from them and I was hoping I would. She was a sweet girl but didn't have the information I needed.

Word of warning here, make sure you know up front what you are expected to pay and make sure you have it in writing that they tell you when the cost increases for extra care. The $5705 is the base price and each level of care is an add on as well as the $2500 Community Fee which is required. The invoice we received after 2 weeks was 3 times what they quoted us. The caregivers here are great, especially [Removed], the RN. She went above and beyond the call of duty to get the best care for my mom. That said, my mom was very unhappy here. Whether it was her mental state at the time or being on the border of Assisted Living verses Memory Care, we're not sure but we moved her to Assisted Living and she loves it!

This property out of all the different ones I had looked at for my mother in law was probably on the bottom of the list. I have no major complaints but everything was just okay. It looked like they have not done any updating in some time and everything seemed to be old. They where also very full and had no availability for my mother.

I had taken a tour of this community for my loved one and was not very impressed with what I had seen. When the staff member was showing me the different rooms they had available I had taken a few looks in closed door places like the closets and they where very disorganized and dirty. I also saw the central showers and bathrooms for the residents and I would not want my dad to be bathed and have to use that restroom. It looked like it had no been cleaned in some time.

The biggest issue we had with this community is that the medications were not arranged. I had to get involved making sure my loved one received their medication. The food was not good and it seemed they were cutting corners. The community did seem clean. The staff they have there was nice, however I feel they are understaffed. We did move my loved one to another community.

My grandmother stayed at this community for a short respite stay. While she was there she broke her hand as well as she fell and hit her head. The manager and the head nurse were friendly, however the rest of the staff were not. When we went to pick her up all her clothes were dirty and they had not changed her bed sheets. The residents are only able to eat at meal time. She did not have shoes on she was walking around in her socks. I would not recommend this community.

Mom has been a resident since April 2016. Although vigorously denied by management they are understaffed more often than not and as a result care is not the best. For example in just the past month Mom was left in the dining room for 2 hours after the dinner meal and only taken to her room when another resident heard her calling for help. Nebulizer masks with medication have been placed on her face with no one there to see she is ok while medication is being administered and then no one came to remove it throughout the day or check to see how she was doing (I was in the room and had to help her remove it during a choking episode and finally removed it from her after about 20 minutes) and she has been left in her room and not taken to meals. I should mention Mom is 100 and blind.

Food is mediocre at best, but they accepted the criticism and committed to improve. Would like to see more robust activities. Transportation (doctors) only available one day per week.

I like the place so far, but my mom is NOT happy. She complains all the time. The lady next to her is 101, blasts. Tv. Leaves bathroom smelling. Etc. At least this is what mom is telling me. She is supposed to get a 1 bedroom studio and not share kitchen n bathroom. I'm.not sure what to do. I really thought it would be good for my mom who is 82 and very active.

I cannot get answers to questions: Will I get a statement before the automatic payment goes through monthly? Not sure meds are being given correctly. Sometimes takes too long for response when GPS button activated. Seems to be short staffed. Mother has been there almost 2 weeks and still trying to adjust so in the long term may get better.

I just did not like the feel of this community. The residents I met were nice they just did not seem happy. They do offer outings at this community. They seem to have plenty of helpful and nice caregivers. The doors are locked and you need to have a code to get in and out. I do not think the residents have this code so they are not able to get out when they would like.

There have been some theft issues with this community. They seem to be trying to correct this issue. The staff seem nice, however there are some that are not very helpful. Mom says the food is tasteless. I would probably not recommend this community at this time.

Our experience with Brookdale started out good but we came to a situation and could not get it resolved. Unfortunately I can not say I was happy at all there was no consideration for our side of the problem just their side therefore I can not give Brookdale as good a rating as I would like. As with most big corporations money rules everything not the person as this was the case.

My father's experience was a short one. He arrived to this community from rehab. There was some things I wish I was informed of, like the fact he had an UTI when he left rehab. Since he arrived with the UTI it was difficult for them to care for him. The staff could had been more attentive. He did end up needing more than they were able to provide. The administrator was nice and sweet. The nurses were nice, but I wish they paid more attention to what I was telling them. They are remolding and adding on a memory care unit. Overall I would say the care needs some improvements.

I am very happy with the cleanliness of this community. The staff is very nice and helpful. They need more activities to stay active. I would recommend this community for others

The day to day staff is warm and do their best given the working environment that management creates around them, they all have the same complaints. Once you've signed your contract, the upper management forgets about you, their only concern is how they can charge more. I have never once seen the directors spend any time with the residents, unless someone from corporate is visiting. The director of nursing has zero empathy, even though her job is part customer service. All the residents share stories about her and seem to have the same experience, it's all about how she can increase your charges. It's unfortunate because the facilities are very nice and the other residents are very friendly.

Staff and residents are very friendly and courteous. Food is good and appealing to the eye. However, if you place a family member with Brookdale, watch the billing very closely. Since placing my mom at Brookdale Apache Junction, I have been charged for services not provided, with no explanation for what the charges are. I am still trying to get them reversed, which has caused late fees to accrue (they did reverse the late fees). Also, not told by anyone at any of the meeting I had nor is it outlined in the contact (I couldn't find any mention) because my mom was on oxygen there would be an additional charge of $149.00 per month. This is being called a storage & maintenance fee even through it is in her room and delivered by outside company. They touch nothing. Will continue to work with them on the unanswered fees