Brookdale

Mom is doing well here. However, the community could be much cleaner. The carpet is in desperate need of being replaced. It is so dirty and stained that it smells horrible. Mom does not like the food here so we bring her in food to eat and have them give her shakes. The staff is wonderful however some of the nursing staff are not following orders that we have communicated to them but we are in the process of making sure that issues get addressed.

My first visit was good. Their people had come to our home to evaluate my wife for the care she would need. They seemed fully prepared. They quoted us $4500 a month. moving was smooth. Day 2 I was called to the office I was told that they would have to feed my, $600 additional and told it took two people to move her from the bed to her wheel chair ect, another $600. It was a real "bait and switch. The was certainly very unprofessional if not unethical and perhaps [Removed] . Very sad ,I am seeking professional and legal advise [Removed]

The grounds with all the fountains and garden areas were nice and the staff did a nice job with our tour, they were able to answer my questions but I was just not very impressed and there weren't a lot of the residents out moving around most were in their apartments, it was very quiet and the rooms were not carpeted. I just did not get a good vibe there.

I was not impressed with this community as it felt cold and hospital like. The person that took us on tour was nice and helpful. From what I saw on my tour the community looked clean. I did not think this community would work for my loved one.

We had high hopes that my dad would have folks to play cards with and establish a good routine. Unfortunately after 7 weeks the staff still have not connected him with one person other than to share a meal. Their activities are poorly attended and the staff seem to put folks to bed by 7. Quite disappointing considering how nice and clean the facility is. I'd like to think you could have a great facility and great service but it's not materializing. We are now considering a move. Staff turnover seems high and the new staff seem poorly trained. All very discouraging.

My mother has lived in this community for a year now. It is a very old community and the common areas do need updating. They have somewhat updated the apartments which are acceptable. They offer a lot of activities to keep my mom busy if she chooses. The food is my biggest gripe. They do not have a chef on the property. The meals are very inconsistent and the portion size varies daily. Some meals are good while others are inedible. My mother no longer cooks so her main meal for the day absolutely needs to be edible. I think this property still has a lot of work to do.

I was not very impressed with my tour of this community. You could tell there's a lot of remodeling needed around the community. Even a coat of paint would improve the appearance of the community. The staff was friendly and kind. However this was not the community for my mother, and her needs.

The caregivers do not seem to interact with the residents in the memory care area. They are not taking care of the residents personnel needs. They do not encourage the residents to be active or social. The staff talk down to the residents. They do not offer healthy snacks. My loved one has declined since moving into this community.

I like the community and the staff. The community is clean and we like the grounds of the community. The menu was nice and he was happy with the variety. We would recommend that families tour this community for the care of a loved one.

My mother in law has been in Brookdale for a short time- the response to needs is very poor and she has fallen while being transported by staff members- the management team has assured us they will train and look into these issues but we have yet to get an update-

This community was not on par with the other communities we looked at. I did not get a good feeling when I visited. It felt institutional and I did not get a homey feeling. The community did seem clean and the staff I met were kind.

We had a less than favorable experience with this location. My friend was rarely allowed to have seconds on her food. We found them to be a bit stingy when it came to this. We also found that the staff were not as attentive as my friend would have liked them to be. There was even a time where my friend suffered from an accident because she was left unattended.

The location was really the only thing I was pleased with at this community. I did not like how all of the apartments where inside a building and felt like an institution. There was lots of long hallways and foul smell throughout the building. I was just not impressed with the overall complex and would not want my loved one living in this environment.

So far, so good. The apartment that my mother is in is fine, but the meals are horrible. I would say in the way they are prepared and delivered the service is not what she expected. They put on a good show when we toured. They will ask her how she wants something prepared and either they get it wrong or mix it up with the other residents at the same table. When she does send it back, the replacement will have cold sides. There was a bit of issue as far as who was running the facility as far as maintenance. My sister had noticed the toilet was rocking and come to find out, it was not even bolted down. I called and they got it fixed.

I was not impressed with the customer service we received from this community. My friend signed a contract to stay here while they were running a special on pricing. We advised them within three days that she would not be able to move in due to an insurance issue. It took them about two months as well as numerous emails and phone calls to get most of our deposit returned. I would not recommend this community due to the bad experience we had with the customer service.

My Mother was here for 1 year and 10 months starting in June 2015. During that 1st summer she had to have a portable air conditioner in her apartment for 3 months because of poor air-conditioning which meant having a unit put next to the sliding patio glass and screen door with a tube running outside to pull the air in to be cooled by the unit. There had to be cardboard box sides taped to the open area because the doors could not be close and secured. I have photos of that situation. This meant anyone outside of her patio COULD have opened the screen and glass doors any time. Also during the following winter she had to have a space heater brought in to keep the apartment warm. It sat in her closet until we moved her out in April of 2017. Water was shut off because of pipe problems and she missed her shower schedule a couple times as well as them not being able to use dishes and silverware in the dinning room because water was not available for washing the dishes. Finally when given notice to them of us removing her from this facility I was told that I SHOULD PRO-RATE THE FINAL BILL (because she was moving in the middle of the month) rather then them re-issuing me a bill themselves. I am still getting statements from them saying money is owed. Also watch your billing. Charges were changed with out notice for services after having been paying the same rate for those services for the past 16 months. If this continues I intend to contact certain tv stations to see if they'd be interested in doing a follow up piece on them. My Mother was a very easy person to care for. She never wanted us to complain about the conditions because she didn't want the staff to think badly of her. The people who actually did care for her needs daily were really VERY good but that facility itself is in need of complete overhaul.

Insufficient staffing. Staff is friendly and caring, but there are not enough of them. The weekends are a skeleton crew. Low response time. My parent is not receiving the attention that we were assured they would receive such as being escorted to all meals, activities and even bathing.

Some staff are great, some are surly and should be fired. Some concerns raised with management don't seem to be resolved long term. Separate departments seem to point fingers at each other. Good staff seem to disappear, apparently because of low pay &/or bad conditions. I love talking to the residents, they're the best part; first thing you'll notice when walking in is how friendly they are. Most I've talked to share a common disdain for those running the place. That's how I found out it took mgmt a whole year to get rid of one combative resident who assaulted others. Housekeeping says corporate won't fund some basic replacement items. No pendant batteries in stock. My parent probably gets worse treatment because unable to get around and speak to others. One assistant has such a defective personality she has to be shadowed by senior staff and STILL is unpleasant. Short-staffed: calls for assistance during meal times are greatly delayed. All this for >4,000 month. I'll have more to say after I get my parent out of there. If your parent can move around, participate in activities and likes the company of others, it's an OK place. Otherwise forget it. Sorry I sound bitter but boy were we fooled. Short of a lawsuit I don't expect them to change but if I can save one immobile parent from being abandoned here it will be worth it.

I was not impressed with this community when we visited. The outside did not seem to be kept up. The residents seemed to be unhappy and this did not seem like an active community. The staff we met did not seem professional.

After touring this location, I found that this wasn't my favorite place. When I walked in, residents seemed to be alone and looked sad and lost. This is not really the kind of atmosphere that I would have liked my loved one to be in, so we did not choose this location.