Brookdale

Pleasant personals work in this community. The food is plentiful and this place is kept clean.

I brought my Father to this facility because it was recommended to me and I needed to move him in quickly. Everyone is nice here and the care is top notch. The food is really good and the dining room is restaurant style seating. The only thing I have a problem with is the management isn’t taking leadership of the staff. No one takes responsibility with doing the small things. The dining tables don’t have the right menus, the creamer and sugar are never filled, and my dad still doesn’t have his name on his door 2 months later. It’s like the small things don’t matter to them. They only have 1 maintenance guy and I told the staff that the bathroom to the general public is broken and it still isn’t fixed. We also told him a few times that the door going from my dad’s room to the courtyard is broken and won’t lock. It finally just got fixed a few nights ago. The other thing I do not like is I was told by the head nurse, “We don’t do open wounds.” Anytime something happens they send my Father to the hospital. He recently had a fall and my dad is trying to not ask for more pain medication because he doesn’t want to get sent to the hospital again. I like this community and I would recommend it for the right person.

Rooms are claustrophobic small and there's no possibility of cooking even a small meal in the room. They provide a small fridge inside the closet. Won't work for us but the facility has a lot to offer otherwise.

This facility was very nice. I enjoyed my visit

I have a dear friend in the memory department. At first. It was a good place. Now after going thru so many staff changes , not so much. When I go visit him, there maybe 1 staff member on that side. The room smells horrible and most of the patients smell the same way. Over all it needs improvement. A better friendly staff, a staff that comes to work to care not for punching the time clock

Way out of our price range, seems more a la carte, definitely not all inclusive...

We toured Brookdale while looking for living options for my father. While I thought it was fine, he didn’t like it. He wanted a smaller community, but I think it was a little too small for him with too many people. We ultimately chose to move elsewhere.

[Removed] was very helpful in reviewing this community and the other Brookdale residences nearby. We determined that Echelon Lake was not the right fit for my father in law.

I toured this community and I didn't get a good vibe here things are way out of date and dirty. It would be a nice place if they would clean it up and make it more modern.

I had mom here for a while and she enjoyed it, the staff was OK but mom needed much more care than expected so we had to move her. And the place was just too big also.

AC does not work. Not up to standards we are looking for

I moved into Brookdale Auburn because I was in need of a home fast and I wish I would’ve looked harder for somewhere else. I haven’t been impressed with anything here. Everything you ask them to do, they charge you for. I told them before I moved in that I had specific hygiene things that I needed help with and they have not done anything that I need. I’ve been left alone more than once to get dressed myself and have been left alone in the bathroom for long amounts of time. They’re massively understaffed, 2 people for 2 wards, and the rest of the staff constantly leaves early because they’re “sick”. I haven’t lived here long, only about 4 weeks, and these are things I’m already noticing. Their food is good, the kitchen staff is great at giving out lots of different options for us. The housecleaning woman they’ve employed does a really good job at keeping everything tidy, taking out the trash regularly, and doing laundry consistently. There are a few activities like musical programs and bingo, however recently I experienced a quarrel between 2 residents that was not stopped by the staff because they were waiting on the “person in charge”. They’re constantly in a hurry and don’t seem to be attentive to the needs of the residents. There’s just no personal touch for the amount of money that’s being paid. Unless they can clean up their act, I would not recommend this place to anyone.

This is a nice facility, but with construction, not so clean right now. Very kind staff!

This was a nice looking community when I visited. They do not offer individual apartments they have rooms with bathrooms. This community was also a little more expensive than what we were looking for.

My tour with Brookdale Westampton went well and I was shown all around the community. I just didn't care for the way the community was set up and I was not comfortable.

I had a tour of the community and I saw that they were too big. I didn't care for the large size of the community.

We had a loved one placed here and they declined severely while there. Only to improve once moved to another, more professional and supportive Dementia Facility. If your loved one requires 1:1 care, forget it. We noticed how other memory care residents were treated and they are ignored for the most part. The only residents that did well were 1. were mobile, and calm. 2. immobile and limited to a wheelchair or 3. in the early/mid stages of the disease. What we did see was residents caring for each other more than the Aides cared for them. Often left alone in groups, unsupervised, when residents called out to an Aide, they would continue to keep on walking and ignore them - unless we said something. There is a water fountain, but no one knew how to use it. We did NOT see them being given fluids every hour. Only with meals and medicines and the medicine fluids are tiny little cups. We would have to direct an Aide to get someone to get a beverage i.e. Bottle of Water. NO water available anywhere else unless they know to navigate to their room and drink from the sink via a cup. However, late stage dementia patients need to be reminded/directed to do that as anyone with experience knows. This facility is terrible and I would not recommend them at all. Only after the money ,not the care of the resident. Brookdale is also the same chain with lawsuits against them in Florida and California for [Removed].....its a chain, there are hidden fees that they don't charge until you enter. Then the 'level of care' and cost rise. Its an a la carte pricing structure. Activities? TV is on, Music is on, sing alongs that is pretty much all we saw. You might get one aide that was truly committed to what she was there to do, but we saw other residents pay to have Sitters/CNAs et al come in to care for their parents. THAT is ridiculous! You're paying for the care already....

This is a very nice community and the staff did a very nice job showing us around and answering all our questions. They offer a lot of amenities here for the residents and we would recommend taking their tour.

Brookdale Farmers Branch did not leave me with a good impression when I was considering the community for a place for my loved one to live. One of the two men was very nice and friendly. The other one made some inappropriate comments that did not sit well with me. It was a difficult time for my loved one and myself because we had just lost a member of our family. I did not feel I would feel comfortable communicating with all of the staff at the community if there were any concerns or issues.

My loved one has recently made the move into this community and we have had a little bit of a rocky start so far. The overall facility and the organization on how the staff run things needs some overall improvements. My family member has mentioned a few times that the meals have been cold but after she complained the staff seemed to fix the problem. I also wish they would come up with some different activities for the residents and change things up a little bit. It seems like the only thing they have going on is bingo every week.