Brookdale

I arrived at Brookdale a few minutes early and entered the main area by walking in with the Cable repairman. After several minutes I saw several staff but was never asked if I could be helped. They did have an Elvis Impersonator show getting ready to take place so I am guessing staff was a little preoccupied with the residents needs and such. I called [name removed] and she informed me that she was at home with an injury. She was very apologetic and told me [name removed] would meet me and give me a tour of the community. I understand completely that things happen beyond control sometimes. Turns out [name removed] is the head of maintenance for the facility and he did an excellent job showing me the community and answering my questions. He explained to me the fire drills that are held the security that is in place to protect the residents. My mother refused to come in and take the tour of this community as well. My mom is familiar with this facility as she had friends who lived there. After [name removed] completed showing the facility her called [name removed] and she and I had a question and answer session. [name removed] answered all my questions to my satisfaction. The only negative thing I encountered during my visit was when I first walked in to the facility it seemed to have an odd odor and I smelt that all through the facility. The facility interior wise seemed a little dated to me.

A bit older of a building than we liked. Very small rooms.

My father liked this place but he said that t was dated and the apartments were chopped up.

The Executive Director [name removed] is very responsive and caring. The facility is clean and well maintained, The food is very good. The activity director is creative and provides nice activities. The Nurse Management is lacking both in technical skills responsiveness and attitude which trickles down to the floor Nurses and Med Aides. It seems to be a systemic issue. If this were remedied this would be a very pleasant place to live.

We were invited to lunch and we met the chef. He was very accommodating of our and other's eating preferrances. The 2 bedroom apartment we viewed was large with a nearly full kitchen. Though there are no balconies there is an active garden club with space in an outdoor courtyard. They have a limit of two pets per apartment.

This is a great community it has everythin the Brookdale Grand Blanc has plu memory care. This is our leading canidate

After visiting the Brookdale Olympia west, I was very impressed with the friendly staff, just about everything they had to offer, but was VERY turned off by the older gentleman sitting in a wheelchair in a hallway that smelled of ammonia-urine. You could smell him before you got close to him which really upset me. I know it takes more then a day for urine to get that ammonia smell, so what was up with that? Very upset over that, and when we got outside, we both agreed that was not a good thing.

This community is fair. Management is terrible at replying to emails and voice mail messages. For 6 months they did not have a housekeeper so staff had to pitch in to clean. Their maintenance man was fired for incompetent and unsafe work.They are understaffed, particularly on the weekends and overnight. They have some very nice and competent personnel but they have disappointed us greatly in their professionalism. Additionally, while my mother is in a different rehab facility, they insist on her paying for personal care services they are not delivering because she is NOT there! She is not been there for a month but they insist she has to pay for services. I understand paying the room rent of course, but they are not delivering ANY services to her.

We didn’t tour the memory care unit. Most of the options were 3 people to a room, which would not be appropriate for my mom. The Brookdale rep we met with was very helpful, informative, and kind.

Still undecided on this location. I'm going to have to do a bit of research on them. The concept and design are good, but I seen more a staff standing around talking and guest just wondering; then engaging. It may be the certain staff have limited functions.

I thought for Alzheimer's care it was just o.k. However, they group all their levels of care into one group. For beginning Alzheimer's care it would not be my first choice. For middle to more advanced I think it would be a good fit. I will be checking out their other location with has separate wings for the different stages of the disease.

It is a possibility. I'm looking for dementia care, but I don't see true interactive, brain stimulating activities. Would be alright for simple asst living. They do take Medicaid.

The staff were pleasant but the memory care area smelled like urine. The residents dementia on a whole were far more advanced then my moms therefore, it wouldn't be a good fit for her. She requires a more social environment. The facility is located close enough to NYC where visiting is possible and the facility can keep your family member when funds run out unlike a memory care facility in NYS which can be a huge consideration.

Clean, residents were participating in an activity when I arrived. I felt like I was brushed off once I stated that we were looking for respite care. I asked for a tour and was handed off to the activities director, who was very pleasant. It is price prohibitive.

This place is not so well organized. There are too many units, thus elevators can be very busy, especially during meal times.

I toured this facility while looking for a place for my Mother. I thought this community was okay but my mom was more independent than the other people here. The community felt more like an assisted living facility and more institutional because of the way it was set up. It’s a very well established place and they do a nice job of keeping it clean. This place was more expensive and the rooms weren’t as nice. I would recommend this facility to people who need more assistance.

I went on a tour here and It was OK I got introduced to one person then passed off to 2 more ladies for the tour. It just seemed not organized at all. I had to wait like 20 minutes to even look at a room. The rooms were nice but it was way to big for my dad. It was a 2 story building and it felt like a hospital setting.

We liked the facility and feel our MIL would fit in well with the other residents. The rooms were spacious, we were surprised to see the filth in one room of a recently departed resident. The carpet was trashed. Of course they rehab each room when the resident departs. The cost of care seemed more expensive than other places we visited.

I toured this facility while looking for a place for my Mother. The woman who gave us the tour, [Removed], was just over the top pushy. She was saying anything and everything to get us to sign that day. While on the tour she would say things like, “I just checked the computer and I can give you the best price if you sign right now.” [Removed] was lovely but she was just over the top and kept calling me after the tour to get me to sign. The building itself was okay and the rooms were adequate. However, they were more expensive than other places.

We took a tour at Brookdale Baywood, and while thought the community was nice and I liked that they provided three meals a day, I didn't feel that the rooms were as nice or as spacious as what I had seen in other communities. I also didn't like that the rooms did not have a kitchen.