Brookdale

This is a very nice place, it's great looking, clean, and the staff are friendly. And it's got an ocean view, which Mom absolutely loved. We had others that we were scheduled to see, but after seeing this one Mom wasn't interested in anything else, she really had her heart set on this one.

The management and the higher staff have been great, I have had some experiences with some attitude with the aides and kitchen staff, not everyone but a few. The evenings and weekends don't have as good of a call bell response as the days. She is a little more with it than a lot of the other residents, and the activities are more geared toward them. So the activities aren't very engaging for her. I thought this was one of the nicest communities that I saw and they do have extended care if needed.

This was one of the locations I toured while looking into places for my Mom. It was a nice clean looking place, and the staff were friendly. However, the atmosphere wasn't what I was looking for for my Mom. I wanted somewhere that would keep her active and social, and this place just didn't seem as lively as some others I visited. I was also looking specifically for somewhere that did not have specific dining times, as that type of eating schedule doesn't work for Mom.

This was one of the locations I toured while looking into places for my Mom. It was a nice clean looking place, and the staff were friendly. The rooms and refrigerators were a bit larger in this place than others I saw, which was nice. However, the atmosphere wasn't what I was looking for for my Mom. I wanted somewhere that would keep her active and social, and this place just didn't seem as lively as some others I visited. I was also looking specifically for somewhere that did not have specific dining times, as that type of eating schedule doesn't work for Mom.

We love it. The staff was so friendly and welcoming and they remembered my name but when I came back over the holidays after a little while they didn't recognize me, even though I spent a week with them. We feel at peace that he is being tended to, and taken care of. The activities are my biggest pet peeve, when the seniors get moved into places like this they are in a whole other atmosphere, they become introverted. I don't feel like they have given them a good enough effort in getting them involved. He was given an activity calendar so he knew where and when and what, but maybe a buddy system or something. I don't think they have an activities director. The food is good, he loves it, he tells me it was good every time I talk to him, he enjoys it. One of the things that impressed me about Emeritus is that a lot of the residents had been there for a long time, so even if their health deteriorated a little they were still able to stay there. Overall we are very satisfied with Emeritus, I am pleased with them.

I really like the location - very ideal. It is on a level sidewalk so that the residents could get out and go the grocery store or a movie. Prime location for people who want to be able to do things on their own. The staff were nice, my father was a very difficult resident and they dealt with him the best that they could. They had a lot of activities. The only complaint is the food. He hated the food - it was OK the first two weeks, but after that very boring. A lot of people would leave and get food from local restaurants or grocery stores. It was just frozen and reheated, but better than basic institutional food. He did like being able to pick and choose the times that he wanted to eat.

Liked the facility. Loved Mike he made me feel very comforted. Definetly an option.

Liked it very much. Very clean and bright. Room was a little small. Close location is a big plus.

Friendly. Rooms right size. Like small kitchen in 1 br. Open room was rather far from the dining room. My mom is blind and has balance problems, so this is a negative. The screened porch is a big PLUS!

great place when you walk in until you leave...the place is beautiful and the staff was great

first home visited. Not as impressed on first impression but after visiting others price/care/services will probably go there. Second choice due to money. Still wavering on the menu. Allows pet to visit and smoking outdoors.

We are happy with this community so far. It is clean, nicely furnished, and has a very comfortable atmosphere. The staff are all friendly, and seem well trained, and they've handled communication and feedback very well so far. We also like that this is community is entirely devoted to memory care, just from a safety perspective. There are a few areas where they could use improvement. The staffing on evenings and weekends is a little sparse. Another issue to be aware of is the lack of diversity in this community. I believe that my father is their first and only African American resident. I noticed this was the case in many of the facilities we toured as well, so the parent companies of these facilities should consider looking into how to broaden their appeal to other communities.

I've been very pleased with service I've received. She was there for day stay for about six hours a day five days a week. I was always there in the mornings and everything was in order and housekeeping was present tidying up. The staff was really great they were pleasant, they personable, they learned her name right off the bat, and they welcomed her every morning with smiling faces, and they were very professional too, I was really pleased with them. The care was minimal, they provided her with breakfast lunch and snacks and did administer medicine and they would go out of her way to make sure she stayed away from the sugar and high carbs, since she was diabetic, she had some problem taking her meds so they would crush up her pills to give to her. They were great about keeping me informed if she was having a bad day or if something came up. They even had a resting room so if she got tired and wanted to take a nap, specifically for the day program people. They tried to be prepared for as many situation that they could think of ahead of time. They did have a schedule and a calendar so I knew exactly what they were doing and what the plans were. They would do something different every day but they did the same things weekly. She said that the food was pretty good, and she ate with no problem. My only thing is that, the earliest I got there was around 7:45 8:00. and as far as the admin staff there wasn't someone always available, the nursing and dining staff were there, but the officials and admin staff you didn't see them around that time of morning, occaisonally there would be one person but most of the time they weren't in yet so if there were any issues I wanted to discuss about my mom prior to dropping her off, there was nobody there to speak with. Having someone administrative available a little earlier would have been nice. Mary Ann Bradley at A Place For Mom, gave me a list of three places and Emeritus at Southpoint had the best facility that we went out and looked at, it was convenient, and it was on my way to work so if there was an emergency I could get there easily, and the interior was well kept and clean and the staff was nice and the price was reasonable, everything I needed they had. She made friends and her nurses and the staff thought that she was a very warm person, they would treat her like they would care for their own mothers, they were very gentle and understanding, and really worked with her as far as her needs were concerned. She never once came home with a bad thing to say about Emeritus, not once did she ever complain, and we may be using the day service again in the future. Without A Place for Moms help I don't know what I would have done, they responded quickly and gave me some great resources.

Staff was very warm and welcoming. We liked the sun room and courtyard.

When I go in I see activities going on something always seems to be going on. I had lunch there and it was adequate. I've been there probably three days where I came, I'm not there all the time to see everything. I'm answering for the memory care center, some of my answers from what I saw walking through the assisted living side outside of the memory care center would come up a couple of notches. It was a combination of why I chose it, I saw the management team had done a good job at another emeritus, so I felt good about the direction I thought it would be heading and, the price right. I've enjoyed working with the folks at A Place For Mom, I stumbled into the organization we had to move and move fast they gave us some places to go look and some names to work with, I was coming from ground zero almost with what I was looking for. We didn't live there so we had to do it on the fly come down do it fast and come back home, it was an interesting experience.

Our overall experience has been very positive. My brother has only been there less than a week so I would need more to time to give a more detailed review. However, the staff I have met thus far have been very friendly, professional, positive, patient and very responsive to our family's needs. All interactions have been wonderful. It is so different from the facility he just left! People seem to really care about clients. Observations during future visits with my brother will be more helpful to me for a more in depth review. But so far, soo good!

It's always looked really nice. I tried the food and it was a four, perhaps not quite as good as I expected, but still very good. Maybe if they would pair some people up for activities, that would create a natural conversation flow, so that the residents can more closely connect with their neighbors right near them. She is not getting to know some of the people that live right near her. I liked the philosophy of the Brookdale communities with activities and things. We were just very impressed with the whole feel of the place, the nice grounds, the beautiful building and facilities and the friendliness as well.

Of all the places we looked at this one felt the most "institutional". It is entirely a memory care facility so the whole place is a locked facility. Mom needs memory help, but was not quite on the level of what they provided here, and there was no lower level of care for her to be in. Their pricing structure was also very hard to gauge. They're very up front about it, they do an evaluation and hand you an itemized list of the additional services they are going to provide, but its hard to know where it will go from there. The price they quoted me was much higher than the base rate.

This community provides assisted living and independent living, and the availability of a higher level of care is always nice. The dining service is very good, and the food is reasonably priced. They also have units available with full kitchens, which was one of the features we were interested in. They have many different sizes and layouts of rooms, so the choice there was nice. One negative aspect is that while all sorts of extras are available, they charge you for every single little thing.

The rooms here are very nice, they are a good size and the place has a very modern feeling layout. It's a nice looking, clean facility, and the staff are very friendly. Dad really enjoys the food. They always appear to have a good amount of activity at the community, although Dad doesn't participate much.