Brookdale

Our loved one lived in this facility for a time, and during the time he was there I thought they did a good job with his care. I know these places can have high staff turnover rates, but during the time we used them there were a few caregivers who went above and beyond and really formed a good relationship with my loved one and gave him extra attention. The community itself was always well kept and clean, and the staff overall were very friendly. I'd have no problem recommending them to others who were looking.

We've been very pleased with this community so far. It's a nice looking building, and it is very well kept and clean. The staff have all been very friendly, and very personable. They really develop a relationship with the residents and their families, and you can tell they genuinely care about the people they help.

Cost is out of our budget.

We very much felt like part of their family. I would speak to that. Everybody was friendly, and they would call periodically to let us know what was going on. They were proactive in making sure she was well taken care of.

We had our loved one here for a brief time, and while we could tell they were a good community they weren't quite what our loved one needed. They were a newer community and it felt like they didn't quite have all their ducks in a row. It ended up that my loved one was a higher level of care than they could really handle. I would recommend them, it is a nice place overall, but be sure they can handle your specific needs.

I toured quite a few locations, both before and after placing my loved one here, and I feel like this one was the best out of all those that I saw. It is a nice looking place, the staff are friendly, and the facility is well kept and clean.

Very friendly& helpful staff and very willing to work within our budget. Excellent and senior soothing site and grounds. This place is well worth a visit if you are looking for better than average conditions for a loved one.

This is a good facility. The lady over there Chris she was very personable. We walked around and it looked very nice and was a comfortable setting. It was just a lot of money. They seemed to be personable but didn't seem over-personable, they stayed kind of businesslike. They were a little more expensive than another place that was similar.

Liked this one

I moved my aunt here from a much larger facility which felt too much like a hospital to her. Southerland place totally fit the bill. From the first day her attitude changed completely. She started to become more independent and was happy to get up every morning. The residents had been told of her arrival, and many stopped by to talk to us on the first day. The staff has a "we will make it happen" attitude which Has taken a lot of pressure off of me. This was one of the few places to consider my aunt because of her limited mobility yet here she can have her own apartment again. I couldn't be happier with her new home.

Nice, clean - clearly a good place to live. But there is a wait list for most room options and some of the 'extra' charges make it pricey.

We aren't too happy with the place, and the food is really bad. They have had three different directors in 6 months. I really think that if your meal is good you would feel good, the meals need to be better. It seemed to be nice when we visited and it was centrally located for all of us.

Teresa was extremely helpful and informative. She took all the time required to fully answer all questions and concerns. She introduced me to the director of Carolina House also.

Very nice, but smaller than what I think would suit Mom.

Very nice facility

Everything there is beautiful and well set up and I wouldn't hesitate, except for the the fact that the memory care had slack supervision. One thing that is really good, they have a woman who is trained in activities just for memory care. I was really impressed with her. It was very clean, but a little warning bell went off when I saw two men coming out of a room where they weren't supposed to be. It's a larger unit, and that was good because husbands and wives could be together.

It seemed nice and the staff was very caring. We liked them, but it was more expensive than another one we were looking at.

The people here are very friendly, and it is a nice looking place, but we've had some issues with the care. They really need to work on their activities, most of the time they just seem to park them in front of a TV. They seem to be understaffed in general, and a lot of little things get overlooked. They had us mark all of my loved one's belongings with her name, but we still find belongings switched around and other people's clothes in her closet from time to time. They asked us to provide 3 sets of sheets for her bed, and I've still come in and seen her bed with no sheets on it, and her laundry hamper full. I also feel like they haven't been very clear with their billing. I still don't feel certain we're being charged the correct price, after what they quoted us, and then discounts and surcharges.

He hasn't had any problems with them at all, he seems to be adjusting really well. The one problem that I've had is that they don't seem to be very prompt with filling out paperwork. They take good care of him, give him his medicine and his meals, and I feel like that is where he belongs.

We visited Emeritus at Roanoke on Tuesday. Debby was extremely helpful and gave us a very nice tour and detailed information about the facility. I was most impressed by the detailed information she gave about their interaction with the residents and the number of staff that was visible throughout the facility. Very favorably impressed.