Brookdale

I didn't spend much time there, but the people seemed very nice. It did remind me a lot of the place that she's in now in that it's smaller and not so massive. It's a nice little place, as far as the people, and it seemed clean and everything. It didn't have the smell that mother's place has.

I kind of liked the layout, it was newer. There was no availability, and it would or will be affordable if she gets the VA benefits.

They were really nice, it was much more like what we were looking for, and we probably would have considered it more but it was much more expensive than Wyndham Lakes. They were about the same distance from my house. It seemed nice.

This is a first class facility. The rates are a bit high, but my Mom seems happy so it is worth it. The food is excellent and my Mom is finally gaining some weight.

Things have gone very well. They are doing exactly what they have promised in every way, she has three meals a day and she is taken care of. We have complete access and we can come and go, and she can come and go. The food is about a four. They are good at communicating, and will call and let us know about anything going on.

It's owned by the same people that own The Atrium. It's larger and much more spread out. They have a lot more land. Independent living is in condos and town homes, and it's across a lake from the assisted living building. It reminds me of a very large apartment complex. They have a bank inside the community. There's a CVS pharmacy inside the community. It's a very, very large place, and newer. My father is one who has to live there, and he didn't think that he could get around very easily without a motorized power chair, and he didn't like that. Apartments were new but very small. Staff was very knowledgeable and friendly.

My father-in-law seems to be enjoying this place so far. He's had good things to say about the food, we always had trouble getting him to eat enough before, but now we don't have to worry about that anymore! This is a very clean, very nice looking place, and the caregivers have all been great. It is very expensive, but it seems to be competitively priced compared to others we have experience with.

Things have been good generally, the staff are nice, and the facility looks like. We had some initial issues with the care where things we requested weren't being provided, but we worked that out quickly and with no problems. Recently, however, there have been issues with things going missing out of my loved one's room, which is a major issue which I am in contact with the administrator about currently.

They are very good. It is a smaller place, more intimate. It is locked so people can't just wander in or wander out. Just a little friendlier than where they were before.

My mother has been living at the Wynwood Niskayuna for almost a month. She has a studio apartment as all residences are individual except for married couples. The apartment is a good size for one person. Our overall impression is of a clean appearing and clean smelling facility. The staff is friendly. Aides are neat and appear trained to help the residents with activities of daily living as needed. The dining room is always clean and the residents have menu choices for all meals. My only comment is I have had to be watchful to be sure my mother was receiving the level of care we had contracted for. Since my mother doesn't remember specifics of her day, I have noted some discrepancies.. For example, she was to have two aides assist her in transferring from bed to chair, chair to toilet, etc. I had noted on several occasions only one aide. This has just been resolved. Like anywhere, the resident needs an advocate to speak for them if they cannot do this for themselves.

They have some activities, maybe could offer them a little more often. The rooms were a good size. Initially the communication wasn't all that great there were a couple of things that prevented us from getting us in when we wanted to. There were some things that would have made it easier for her they could have given us a heads up about how long certain things take to get done. I dealt with like three of four different people and one person could have told me that you will need to speak with this person or that instead of just a hit or miss.

When you first walk in you are greeted with a very cozy room that makes you feel like your in some ones family room. Very clean and well kept. The staff that we have met so far have been very helpful in getting our father settled and getting him involved with daily activities. There is a lot of daily things to do and keep them busy if they choose to do so. The meals have been wonderful, and if your loved one has special dietary needs they will work to ensure that is met.

They had a place to play bridge every day. There seemed to be a lot of activitiy going on and it didn't seem contrived or planned. I liked it.

That was real nice, but the price was better at the Sterling House; they were able to work with us more. The staff at Emeritus was so friendly. This girl was busy doing paperwork, and dropped everything to show us around. We went on a day that it was raining, so it made the whole building have an overcast look. My mother likes to take baths, so they showed us the spa area that she could do that, but I thought it looked more like a storage unit.

I know it will be more money later on, but it is something that we can afford. She only gets help with her laundry, eating, and meds right now. They do have activities, she just went to a play. Sometimes they take them out to dinner. The initial process and all the paperwork needs to be smoothed out, I had to fill out papers two and three times. They have been really nice, and my mother likes the staff. They are very good and take what she says seriously. She has an RN that she really trusts.

The staff at this community is very friendly, but we feel the tour gave some wrong impressions. Since our tour there have been staffing changes and now many important employees like the social worker and the administrator are not as readily available. Since then it has felt understaffed. I also do not like that after 7pm there is no worker at the front desk to call, the call is put through to the 24 hour staff that work the higher care sections, and they can be hard to get in touch with. We have also had issues with Mom needing to reschedule her doctor visits when the community ran out of room of their shuttle. Thanksgiving dinner was also not very good at all, they just didn't have enough people on hand to serve everyone in a timely manner. I feel like the care is good overall, but the employees are a mixed bag, very hit or miss.

The could improve on better communication with family and introducing staff other than just the management. They don't introduce the nursing care that's in there. I also don't like how they outsource the admin of her insulin. They have a nurse on call company that comes in an does it, and I was under the impression that they did it there. I also asked that they let me pick up her medications, but they continue to use their in house prescription company, Omnicare, and it's costing my mother a small fortune. Besides that, my mom is pretty happy there! I just don't like that she is in the memory care unit, but I understand that she has to be. She is not quite ready to be there, but she left the property twice without signing out and the police had to bring her back. The assisted living allows the residents to walk outside with an escort, but in memory care they have a small sitting area outside that is very confined. I would like to see them walk the grounds more openly out back instead of being trapped inside all the time.

This was a nice looking community! I really liked how the rooms were a lot more substantial that some places I toured, they felt more like each person had an individual apartment. The residents seemed active and friendly, and the facility was nice looking. This was our second choice, we went with another one just because it was more conveniently located for our family.

We toured several Emeritus locations while looking into options for Mom, and while this was not the one we selected it was a nice looking community. Everything looked good during our tour, but we ended up selecting another location based on accessibility for our family, and a great experience with the staff.

This community provides great care for my Dad, but we have had some issues. Everyone I've spoken with on the nursing staff has been very knowledgeable and able to discuss the details of his care that I was interested in. However, having to speak with anyone on the aide staff is an exercise in frustration, and I don't feel like any valuable information is being exchanged. I've also had some staff not know basic information like the pricing tiers for care, which seems like it should be general knowledge. They provide very good overall care, and they keep the residents busy and active with activities. However, there have been issues with basic care needs like pain medication, nail clippings, or bathing reminders, having to be things that I have to follow up with them on. I'm grateful for what they do, and the help they provide, but it is hard to not expect the very best with the sort of costs you pay for this kind of care.