Atria

They leave their clients alone in the main lobby upstairs while they take care of other patients and nobody's in the main lobby watching over the other patients for 15 to 30 minutes so anything could go wrong

My dad likes being there, I don't really have much to add. Staff is nice

The staff are sweet but overworked. There is insufficient communication from administration. An entire set of staff disappeared with no notice or explanation. The nurse left and I never knew until I called to follow up on an unanswered text. She had been my one source of information and the only person to follow through. It's clean. The garden is a sweet area. The maintenance guy [name removed] was terrific and helpful. Admin initially built a relationship with me but then all left and there was no connection and no point person

Staff was friendly and my mother loved them. She needed someone to help her learn the routines I didn't realize how a new place would be so hard for her to adjust to. She was only there less than a month and the difference between what she was used to and learning something new was harder on her than we knew. It was sad because she liked having her own room, but she did not know when activities were happening. I guess she needed more support.

The place is well maintained. It's an old facility so it's hard to make it look new. The staff is friendly. Everyone is doing everyone's jobs. It's not necessarily their fault. I think there are too few people to carry out what is required. For instance, too many people are covering the front desk, therefore, no one really knows what is going on. For the woman who is here 4 days a week her favorite phrase is "I don't know." This is probably the main topic of discussion amongst the residents. There are enough items on the menu, but not enough to deliver an "excellent" or even a "good" meal. The food consistently comes out at room temperature. I sent one meal back 3 times recently because they kept delivering the food warm, not hot. There are several waitpersons who speak English as a second language and at times there is no guarantee you'll get what you order. In order to get to the activities, there may be several levels or stairs a resident needs to maneuver in order to get to the destination. There are a lot of residents who rely on walkers to get around and as a consequence can't attend events - me included.

Staff was always good, except for Sodalis. Food was fine. Apartments were usually on the small side.

Families should know in spite of what Atria says, there is NO health care given there. NONE. My husband ended up in hospital with sepsis after a week there, partly due to no med oversight. That is just 1 thing that they need to know before deciding to love loved one in--there is more. Nice staff and clean, bright property, but no medical care, even w LVN available.

The staff is friendly and they have a lot of activities. Concerns with Med techs some are great others are not. Better food, better communication.

Very nice place great people nice environment. Fun place to live . Great people who work here !!! I enjoy beading and activities . The Rabbi visits monthly. I’ve made many friends & enjoy their company.

Big fall off with communication with front office staff. When they couldn't answer a question, they were impossible to find.

I am very pleased with being here. Staff are very good. I het everything fixed when needed. Food too much sugar not diabetic friendly. Residents are nice, I sit with my group of ladies very nice. I've been to couple of outings and they are great.

Probably one of the worst things about the dementia unit is that there is only a very small outdoor atrium for my mother-in-law to get fresh air. A larger outdoor space would be so beneficial for these folks.

My experience is mostly good. The people are friendly. I wish there was more southern food. I like my room, very good apartment. There are lots of activities. I like the entertainment. I enjoy the chapel services.

A lot of residents seem to have beginning signs of dementia. Staff very good. Food ok. I was not ready for this environment. I was in a studio with a shared kitchen. I never cooked. Perfect. I brought my 7 lb poodle and paid the [removed]. Pet fee.

not enough staff to the point where my mother in law had to wait to be taken to the bathroom. very limited activists compared from our visit and when she stayed the activities diminished tremendously

Yes I would recommend. Just didn't work for my mom. She is now living with me. They will raise rent annually for no apparent reason that is beneficial to the tenants.

The staff on the memory unit were poor except for [name removed] who was in charge. The rest seemed lazy and couldn't be bothered. Also they had no staff on the weekend for activities. My Mom and the others just sat there

Label everything, check the events and excursions. The memory unit needs more activities and residents need more stimulation. Make sure to be present for any cognitive tests. . Atria has a friendly staff and a nice location, but the memory unit residents need more activities to stimulate cognitive and physical needs

The staff doesn't know what they're doing, the left hand doesn't know the right hand, they tell you what they THINK you want to hear, then say sorry when asked about there mistake.

Dad and I had a rough first 4 weeks where almost nothing was done as promised (housekeeping, showers, linen and washing clothes). Like other new residents dad did not get the welcome they did...signage in the lobby and at apt. There was no communication between management, me and responsible care staff. Very difficult to communicate with the admin team. Message repeatedly to never get a response...frustrating. Also, errors on the bill and no easy path to correcting this. This sounds very negative and honestly it was initially. Things have improved as far as responsiveness and doing the tasks that are contracted. The excuses were numerous and yet ownership of the problems was not forthcoming. I can hope things continue to improve and it seems they will. It's hard to comprehend what it'll be like if we have to move dad.