Anthem Memory Care

I had a few issues with Grace point. I picked them because this facility was closer to home. I also liked the friendly staff .

They came highly recommended from a place for mom. We were in an urgent situation. I would say I really liked the place, until they started charging my mom over [amount removed] PER MONTH

I found the staff to be warm and friendly. There is a lack of staffing with a high turnover rate during the 2 1/2 months. They had a full capacity which because of staffing, private bath room was neglected a bit. I had to step in to make sure she was showered regularly thus doing it myself on occasion. The meals were decent but no imagination. Same menu almost daily became boring for residents. Had a bad experience because my mom wanted to go to bed around 6pm and staff was instructed to jeep them up until 8:00 pm after visiting hours. The process to get them all into their rooms took an additional 1-2 hours. After my mom complained I visited the facility around 9:30 pm to find my mom and a few other residents sitting in activity room asleep at the tables. I was upset. Brought matter to management who said the addressed it but continued to happen via nurses on duty. The morning activities were really nice but after lunch they mostly just watched TV or slept in their chairs. I had to work evenings so I think it was the same after dinner. I believe they tried their best but without adequate staffing it didn't measure up. Pulled her out after she contracted a horrible UTI that nurses didn't detect until it was almost dire. She was in hospital and rehab for a month. Brought her back but gave up 2 days later when her new roommate and mom didn't gel. I thank the staff for what they provided and hope my input might provide insight. Learning experience for me. I know what to look for as mom's Alzheimer's progresses and I need to place her in a facility. She's home for now and I will do better in the future.

I would not recommend Cascade Creek memory care to anyone. It was a chaotic environment, loud, noisy. The Labor Day weekend contributed to unfavorable medication management and availability. In addition, there were medicinal changes during this transitional period that changed my loved one's ability to take care of herself, needing more help than Cascade Creek could provide. I have heard that their support group is good.

We moved my mom out. My mom lived at Porter Place for 6 months and we decided to move her. I would give it a solid 3 stars. On the pro side, the care was normally good and the staff was attentive and friendly. On the con side, there are a large number of residents there and it can be a bit overwhelming for quieter people. The common area (TV room) is too small for the number of residents. The CNA staff turnover is high so there is a lack of consistency. Guests are asked about their Covid status (as of June 2024) and temperature is taken with a scanner at the desk which is crazy at this point. There is a bit of an institutional feel to the place as opposed to where my mom is now. Depending on the cleaning staff, there is often a urine smell in the hallways. Bottom line, your loved one will receive decent care here but the a large number of residents make it less homey and presents challenges for the overall environment.

Based on the experience we have had with Franklin Place Memory Care, I give them all a 3. Things went down the last 6 months +. New management is taking over, and it looks like things will improve. Too soon to tell.

We chose Grace Point Place because It was strictly memory care and located in our neighborhood so family and friends could easily visit. They're friendly and helpful; there has been a delay sometimes in receiving emails concerning our parent.

When we placed [name removed] there we were promised many things that weren't accurate...at all. Room smelled terrible. Sheets weren't changed in a timely manner. He had zero help in showering and keeping clean. He fell one night and hit his eye on his walker. He wasn't found for 5 hours. The cleaning lady is the one who found him. He subsequently lost the vision in that eye. I brought him home from the hospital and we brought his things home from the facility. Nursing care was spotty. We had to fight to get a urine test for him. He seemed to have a uti...running a temp. It took over a week to just get a nurse in. There is so much more. I understand they have been purchased and things are changing. It's about time. I'm not sure I would recommend it to anyone, but the change hopefully will clean it up.

Grace Point Place is a nice place. It's clean, and the staff is friendly, but communication is lacking. I've had to follow up a few times on very simple things.

This was nice, but to crowded. Their patient to staff ratio was way too high for residents with real dementia problems. That was my turn off.

We wanted more of a community feel for my loved one, overall not the right fit.

Family wasn't impressed by it.

I really like this community, it looks good and it's new. I believe they are heading in the right direction, but they have had issues with staffing retention which has created some challenges. They've recently filled some positions, so hopefully things will improve. Grace Point was one of the better communities out of all the ones we visited. It is expensive, but I'm hoping that with the new staff they will return to a level of normalcy and service that matches the cost. I have faith that this will happen, as they seem to have a positive attitude regarding their future.

Porter Place was a very nice and clean community that works for residents who are not fall risks and are able to safely move around on their own. The director, staff, and personnel were all very friendly. But because my mom has dementia and is a very high fall risk she suffered a very bad fall during the night. Because she was not monitored closely enough during the night, I had to take her out of Porter Place and bring her back home. If they would allow bed alarms or able to monitor residents who are fall risks more closely throughout the night, or provide beds that could be lowered at night to prevent falls, then this would provide for a much more safer environment.

Good community not a good fit for my loved one.

This community was okay but there was another community that made us more comfortable that we ended up going with.

This community was okay but there was another community that made us more comfortable that we ended up going with.

Good. Seemed confused that we were there for 10 a.m. tour. To be fair, I didn't confirm except electronically. Liked the activities; feel the rooms may not be close enough for ease of getting to bathrooms, especially since we are working with very limited vision.

I would not recommend Porter Place for a situation where one partner has dementia and the other does not. There was a lack of activities, with nothing to engage the partner without dementia, and she was conscious/aware of it. So it was especially hard for her. It was difficult on the family that we could only do outside visits for a time, but then they had to stop those due to the weather. So our interaction with the staff was primarily via phone. There was a lot of Covid going around, and I feel like their protocol to handle it was not good. Medically, they did not handle it well. Both my loved ones were showing symptoms, and Porter Place did not have them tested. We only found out after one of them was hospitalized for something unrelated that she tested positive, so we then had the other tested, and he tested positive as well but stayed at the community. In zoom calls, he didn't look well. It didn't appear that they were treating his Covid adequately, especially considering his high risk status. They only hospitalized him after he collapsed on the floor. My loved one without dementia reported to me that she did not get enough care. She had more physical needs, rather than dementia related needs. There were some great caregivers there, and some that she really liked. They were just understaffed. They also did not do much of anything to encourage guided activities, which I expected for brain engagement with dementia patients, especially after all the activities they described during the touring process before we moved in. The discrepancy could have been due to Covid, but still, I expected more.

Our contact was [name removed]. We were greeted and told to check in at the Kiosk located on the corner of the receptionist desk that provides you a name tag - if you are not comfortable with tech items you'll need to ask for assistance. Due to COVID this facility did not offer a COVID test and we could not do an actual walkthrough. [name removed] was having computer problems and we were unable to do a video tour, however, she did show us pictures and pulled up some fun times the facility had on her phone's Facebook. This facility recently had some staff turnover and we were told there was some bad reviews posted by disgruntled ex-employees, which they are working through. Fifty spots were currently filled out of 80. There is 1 caregiver to 6-7 residents and 2 nurses 24/7. A Doctor is on staff and has partners (cardiologist, neurologist) if needed. Average age of residents currently in facility is 70 - 80. Washrooms are available in each room and 1 on each of the the floor (there are 3 floors). Cabinets are locked in washroom areas for safety reasons. This facility uses a chip in a watch, necklace or pendant for additional security for their residents. Hospice care is available through ALC, music therapy and massage therapy as well. At night residents are looked in on every 2 hours and motion detectors also alert caregivers. Fire drills are done with residents as caregivers take them to the exits. [name removed] was unable to confirm how often the fire drills were done. [name removed] also could not answer what the nurses duties were and you would have to speak to the nurse. Your family member would use their own furniture at this facility - maintenance setups up room. There is an incontinence care program for $400 a month which would cover wipes, liners, etc.