Anthem Memory Care

We chose Chelsea Brookdale Memory Care because it is a smaller community and I wanted more one on one care provided for my loved one. It is very clean and well-maintained. It is basically well run and they have a good understanding of memory care issues. The staff is friendly and caring and they are doing the best that they can with the amount of staff that they have. The food is okay, they offer a variety of meals, but they do not offer alternative choices. They offer activities and try to tailor the activities to accommodate the different levels of the resident's ability. They have a safe and secure nicely landscaped area outdoor for the residents to enjoy the fresh air. The directors say they are working on improving their staff to resident ratio. I would recommend this community to others if they had more staff.

This looked like a nice community when we visited. This community offers an enclosed courtyard and a lot of nice amenities. The staff I met were nice and they seem to accommodate the residents dietary needs.

Being a new facility, they have some kinks to work out. Staffing ratio is much better than other facilities. They have suffered some staff turnover and people in management have left, leaving open positions. They have state of the art technology related to patient safety (movement monitoring in all rooms). The security systems, cleanliness of the facility and the director/staff's desire to provide a positive, caring environment are why we chose Harvester Place over three others. I think once they get their "sea legs "on, they will be a stellar facility.

My tour of this facility went fine. This is an acceptable community. From what i saw, they keep the general areas maintained, but there was a foul smell lingering at times.The staff was pleasant and friendly, they did answer all my questions. Also they were very knowledgeable. It looked a little to much like a nursing home. Also it had a nursing home vibe. It just wasn't the community for my mother in law.

Overall I think they do a good job at Willowbrook Place, but there are some areas that I would like to see improvement in. The staff is wonderful, and they really do an excellent job working with and engaging the residents. They're very gentle and tender with all of the people here, I've visited many times and never see anyone get irritated or lose their temper with a resident. They seem very good at redirecting the residents to help avoid stressful situations before they come up. I did have some concerns about dietary issues and the food that they serve, I have experience in the field and saw quite a few things that needed to change, but they were very receptive and accommodating to my suggestions, so that has improved somewhat. I would also like to see them improve their communication practices, both between staff members as well as their communication with families.

The cypress springs care facility is very clean and neat. With professional and caring staff. Great location with great activities. It had everything that we wanted and asked for. Great reception area very warm and inviting. Good size rooms.

This was difficult for us because my loved one is not quite at the stage in her Alzheimers where this is what she needs. They have more of a nursing home environment. This was for people with a higher level of care than we need. She is still mostly independent.

Nice clean facility. New facility. The rooms were small and wasn't really like an apartment, more like a hospital room. They do supply their own furniture in the rooms, so you won't have to move your own furniture in. It is more for memory care, not assisted living.

Because my husband was only there 1 night it's hard for me to fairly rate the facility. From what I saw in the little time that we were affiliated with Grace Point, I thought highly of the facility but my experience with the handling of the financial situation was not to my satisfaction. I was charged much more than I should have been for a 1 night stay at the facility.

[name removed] was only there 1 night and then ended up in the hospital and then back in rehab. The place is very clean and the staff is friendly but my husband was not there long enough to evaluate them.

The facilities were fine and there were a lot of innovative activities to get the members involved; however, it seemed a little crowded and the group swarmed us for the entire visit which was a little overwhelming.

There is either a disconnect with the Nurse practitioner and the nurses or we are being misinformed. I would recommend them and I have already recommended them. I think it would be very important to have an engaged family with medical knowledge.

Most of the staff were really good. However, I think there was a lack in training for the staff. I also think there could have been better communication between the staff. The meals were just average. They didn't ensure my father showered even though there was a schedule and make sure he changed clothes.

My brother-in-law, the resident, had dementia in addition to verbal and physical disabilities. It appeared that most of the residents there were able to take care of themselves at least to a degree. They appeared to be in reasonable shape. Unfortunately, my brother-in-law needed additional help in dressing, eating, and many other activities. I don't believe he had adequate care, but think it had to do more with what highline specializes in, and I should have selected a facility with skilled nursing instead.

Poor communications when leaving messages for the nurses station for a call back. My mother always has missing items. I know that it's difficult to keep up with all clothing. However, I would like a call back at some point within a 6 hour period . Maybe this would help. The staff are all very nice.

It was available. While searching for a place for my wife, we ran into a lot of dead ends. The staff was great. Administration was all about the financial situation.

My dad had special needs that Willowbrook was not able to accommodate so we had (required be Willowbrook) to hire private 24-hour care at a cost of [amount removed] per month in addition to the [amount removed] cost of Willowbrook. This would not have been feasible for us long term. Unfortunately my father passed away before we were able to determine another solution. I now know we were misled during the sales meeting. We were told that they had expertise in Lewy Body Dementia and that they could accommodate my dad's mobility and incontinence. This ended up being untrue and became an issue with the first week. When I spoke with the director about issues we're having, she said "that's why we call it practicing medicine." This was not the expertise we were hoping to find! We struggled to get clear communication from administrative staff. They did not meet us on move in day to orient us to facility which I now know caused issues later. The director was condescending towards my mom who was going through a really hard time with my dad's decline. She also tried to pass off some miscommunication by saying she had met my sister or me, which was not true. Several times there were issues between the head nurse and hospice providers resulting in my dad not receiving his medication doses. During our stay, they hired a second nurse, who was helpful she was present in the resident area and helped eliminate some communication problems. The daily care staff was very helpful and worked REALLY hard to keep up. They are responsible for caring for residents AND serving and cleaning up meals, which they were not sufficiently staffed for. They were also understaffed overnight - sometimes with one person for 20+ residents - this was particularly concerning when the facility lost power for several hours overnight and the residents were understandably scared and unsettled. The facility is clean. The room was a good size. The cleaning staff, including the person who does laundry, were great. The food was good and they did everything possible to accommodate special needs. I understand that all facilities are not right for all people and my dad was in decline more so than we knew when we moved in.

*Cleanliness and calming nature of site. *The administrative staff is caring and responsive but their directions to staff are not adhered to. *Short on staffing which led to mom not getting proper hygiene care. *Concerning that clients are kept out of their rooms for over 14 hours daily. Led to mom having swollen feet from sitting in wheelchair all day. *Finally removed her after she got a horrible UTI and was hospitalized for over a week. Staff/ nursing didn't pick up on her change. On my weekend visit I thought something was off and got her to hospital. *Food was fair but no variety. Clients would hide food under napkins so cooks wouldn't get upset. *Perhaps I expected more from a Memory Care Facility so I may be off base. An average facility that could use some enthusiasm from staff, activities and food. Nursing staff has to be more hands-on. Just giving medicine out is not enough. Wish them the best.

I really have to stay on them to follow through with the bathing schedule. It has been a constant struggle since I moved my husband to the facility. They just can't seem to follow the two day a week schedule. There's always some excuse. It's very upsetting to me. I've spoken to executive director, nurse and other staff but keeps happening. I try to plan my visits around the days he is supposed to have his bath so I don't get in the way. I call to ask if he's had his bath on his days and that's how I know. Very frustrating!

They don't have enough staff to follow through with promises and then Mom fell through the cracks and wasn't fed We paid extra for her to be fed and it didn't happen Then you can't leave as there are no facilities in the community to take her We were not kept updated on her condition.