Anthem Memory Care

There is a great lack of leadership. Many meetings of staff but no changes. The Director may meet the families and patients as they come in but seldom is seen after that. If a problem is brought to her attention, you get lip service only. I have seen many good employees leave because they are treated the same as those, who do minimal jobs. The lpn is the glue that holds this place together. Has never asked for peoples praise but really cares for the patients. Also the constant contact with the families. A few aides go on and beyond their duties to meet the growing needs of the patients. Some aides seem to have a lack of training on how to work with people in memory care. Like talking to them before grabbing them to move them or grabbing the arms without putting their arms under the patient as they move them. Many that work hard get no recognition from the Director only if there are problems. Several family members have written positive comments about the aides but they are never notified.

Autumn leaves is a nice facility because it is new. There are not enough caregivers when needed and also no nurse or doctor on in the evening. It is highly priced. It needs to get better with the care.

Willowbrook Place has a group of compassionate caregivers who have the innate ability to meet the residents where they are with their specific needs. These caregivers are able to assist the more challenging residents in a positive, caring manner. However, the following are some serious concerns that I have observed regarding the care of my loved one and other residents: - LACK OF RESPECT AND COMPASSION due to inadequate training. This is evident when some of the caregivers speak to the residents in harsh tones and raised voices often using poor choice of words for people with dementia. For example, "you're NOT supposed to be in there" as opposed to redirecting the resident, "let me help you find your way"; arguing with a resident ("I want to go to the 2nd floor" "there is no 2nd floor...NO, NO there's no 2nd floor"); humiliating a resident (“You wet your pants, now we have to change you”- in a scolding manner); pushing a resident in a wheelchair with their feet dragging underneath the chair and yelling, "Lift your feet" instead of telling the resident that they are being moved and perhaps pulling the wheelchair backwards so the resident's feet are not bent underneath the wheelchair.  - LACK OF SUPERVISION AND ACCOUNTABILITY of the caregivers and other staff.  This is evident in the continuing inappropriate interactions with residents, and residents’ family members.  - LACK OF COMMUNICATION between executive director, other administrative personnel, and residents' family members. This occurs especially when staff changes are made such as not informing families when the nursing position was vacated and was not immediately filled, and when caregivers are no longer employed with the company leaving shifts short staffed.  - LACK OF ENSURING RESIDENTS RIGHTS are respected and adhered to as stated in Willowbrook Place’s Residents Rights Policy. For example, forcing a resident to bed or into his/her room to convenience the staff.  I have addressed these concerns and others with different levels of management including the facility’s executive director and a Principal in Anthem’s corporate home office. I do not feel my concerns have been taken seriously or given any reasonable consideration since there has been little or no change(s) in the negative behaviors and interactions exhibited by some of the staff.

The initial tour gives a good impression as they all know when you're coming in. Not very impressed with what they say compared to what they actually do.

Haven't been there long enough for a rating very high. I wish there was activities on both sides of the building. I feel the side my mom's on the residents get overlooked and are left alone or out of the activities. They have been friendly and caring so far.

We did have a chance to tour the Cypress Springs although it was the most less expensive community we went to we felt it was not the best fit for my family. The community seem to have a less than 50% occupancy rate.

The staff are nice and the facilities are nice. The only problem we had was the updates we received were not accurate. One time we had him at the Dr office and they told us he enjoyed an activity and he wasn't there. Same when he was hospitalized. They kept sending updates saying he was doing things at the facility. We brought it to there attention. But they just made an excuse. My father in law passed away. I am not sure if I would recommend Clear Creek.

Staff: Office staff were all good and responsive. Care: Some caretakers were good. However, because of the condition of my husband's health, he was deemed too hard to lift so quickly became someone that no one wanted to care for. We were paying premium price with no service. They ended up leaving him in bed all the time. Family provided the service. Activities: None interested him. He was bored. Food: He did not like the food so mostly ate the fruit and the desert, when/if they had it. Cleanliness: Was not good but acceptable. Room size: The best part of the whole place. Large enough to be comfortable.

The caregivers that worked with the residence were unfriendly and definitely didn't know who you were when you came to visit. My loved one couldn't do anything for himself and did have some dementia, but most of the time was still with it. In the two weeks he was there they sent him to the hospital five or six times. I had to hire someone else to stay with him at night on top of paying their monthly fee. They lost him one time. Didn't know where he was at, and didn't seem to notice he was missing. We were advised by three doctors from the hospital to move him from the facility. The next facility we hardly had any problems. The place was clean and the rooms were adequate, but staff was very inadequate.

My loved one had a black eye after her first night there. They will not refund any money even when they show a credit is due.

While the facility was clean, the quality of help overall was poor, with individual exceptions. Mom was hospitalized several times for fall injuries which we felt were preventable with elevated staff professionalism (education) and increased staffing levels. It became apparent this company puts its profit over its patient care.

The staff was all nice, respectful, and listened to any concerns we had. Overall, I think they were understaffed. Often times there was no caregiver in the common area with 10 or more residents. If deciding, I'd pay close attention to amount of residents and how many caregivers are present.

Do not pick this one.

The Director seems nice but she is not available and will lie to your face. On weekends and night they are usually under staffed. Most of workers are care givers not CNA's, also not trained to handle memory care people. Many of these places are in it for money not really interested in care of residents. There are some good workers here which is why we stay.

My mother was a resident at Amber Glen previously (April 2023). I could not recommend under former management. I found her room filthy more than once. They let one resident roam freely, stealing from other people's rooms-and they were aware. Activities were non existent after about 3 or so and not consistently any more than coloring or sitting in front of a tv. Only few of staff actually engaging with residents. Often short handed, so not adequate supervision and/or they combined those with severe problems with others causing verbal arguments and even a food fight that I witnessed. As for the food- usually good breakfast. Otherwise over reliance on soup and cold sandwiches - usually without lettuce or tomato or anything to make it look palatable. No call buttons. They use very ineffective motion detectors. Had many things stolen and/or misplaced. My sister or I went every day to make sure she was okay. Not much accountability as the Director, Head Nurse, Bookkeeper and Kitchens Manager were left or replaced within 2wks of our arrival. On more than one weekend evening there was a sub/contract nurse in charge of the whole place who knew nothing or no one- including the codes to open the doors. And get everything in writing- I believe we were unfairly billed based on the difference between what the salesperson told us and what we had to pay.

Most of your reviews are at least 3 or more yrs. old plus monthly prices are much higher than listed. My husband was at Highline Place from [date removed]. For the first yr. his care was adequate, and he enjoyed all the activities. They started loosing their good, experienced care givers because their pay isn't very good. Replaced by more inexperienced staff that didn't go out of their way to interact with residents, just did what they had to do. Activities became more limited, ones listed on the monthly calendar didn't always happen. Nursing and therapy staff communication on how he was doing was very limited, especially as his Alzheimer's progressed. Emails, questions were not always answered, always needed to ask for a care conference every 3-4 months. Decided his needs were not being met and moved him to another memory care center where his care was so much better.

My loved one was a resident at Amber Glen Alzheimer's Special Care Center, but we have moved her from this facility. For my staff rating, I would rate the employees at a 4 and the management at a 2. I would not recommend this facility at this time. I would be extremely suspicious of anything their sales / marketing person says. I would say 90 percent was untrue-some purposeful and some not.

My Mom and sister were the ones who toured Autumn Leaves and they were not impressed. They felt like it seemed understaffed and the person who did the tour did not seem very knowledgeable and couldn't answer their questions.

At the time we were there the facility was going through a lot of turnover and many of the key administrative positions were new or unfilled. We did not know this when moving my mother in. Many of the residents were in them end stages of dementia. There were very little socialization opportunities or activities that were appropriate for her higher ability to function and communicate.

The staff seem to care. But their hands are tied. If there's an incident, they don't have a nurse there that decides whether or not to send your loved one to the ER or hospital. They would put it on me to come in and make that decision. And it wasn't at all what I expected.