True Connection Communities

I would not recommend Preston Place. While it is a lovely property, the management is terrible. They need a new manager; someone who respects the residents and other employees. The current manager creates an uncomfortable and unsafe environment.

I toured with Verena at Delray and it was scary, it looked so bad. They needed MAJOR renovations done, it was horrific. The staff were all super nice during the tour though.

This community is newer and well kept but, VERY BORING. They have continued to over promise and under deliver. The transportation provided is limited or none at all, group activities are sporadic at best and the staff turnover continues to surge. The food offering of a continental breakfast and semi-hot lunch is bland, boring and repetitive. Upper Management continues to promise more activities, more transportation and better quality food but nothing ever happens. Do not let the pretty hallways skew your vision of unhappy residents who are very bored and leaving as soon as possible. Look elsewhere for a fun place to put mom/dad- activities are what they need in the golden years.

This was not a good experience for us. There were no outings for the residents. There is only one day for transportation to doctor appointments. The food was horrible. The communication with the staff was horrible as well. The cleanliness of the community and this staff knew more about the going ons than others. They had a shortage of staff.

Beware: Skye has totally fallen apart in the last year. Major construction is always going on due to poor maintenance and construction. Leaks everywhere, especially in apartments. Trash cans are overflowing constantly, and stink. MOLD growth has occurred multiple times in my unit due to various drips and leaks, and I've had some breathing issues. Two major outbreaks of COVID occurred because they wouldn't enforce safety protocols. Now they say they have partnerships with medical facilities, but it isn't true. Everyone knows some of our residents used their connections to get us our shots because our Executive Director, [name removed], couldn't get it done on her own. You had one job! Activities all but stopped. Room cleaning has been greatly reduced. The LAST dinner service is at 5pm - if you like to eat later forget it. People are moving out in droves, and [name removed] could care less as it's all about the bottom line with her. I'm so upset I moved here but I'll be gone as soon as my lease expires.

My relative is living at the Villas it says it is a smoke free facility but it is not 3 apartments on her floor have smoking resistants in them n you can smell smoke in the hall alll the time. The management treats the residents like they are dumb old people and the food is unexceptional if you complain they treat you like you have no brain but the food is awful. We are going to move my relative from this bad situation!!!!

This is not for us. You have to walk outside to reach the meals and events. Entrances are outside. Apartment Living - not senior living.

My family is unhappy with The Phoenix. My mother had a stroke the day I was moving her things into the apartment with movers. She had further setbacks in the hospital, and now and will need 24/7 care for the rest of her life. The Phoenix refuses to return the community fee, even though my mother never was able to live there, stating that it's nonrefundable. We offered to pay per diem for the days her belongings were there before movers could remove them. We've been told by the Regional Director of four local communities in our area, the Sales Director for another, and a placement specialist in senior communities that this is wrong, and that the money should be refunded in full- that they all would in the same circumstance. We were told by The Phoenix that a gentleman had changed his mind after moving some belongings into the apartment before my mother. So, The Phoenix has his $3,125 community fee, my mother's and the next persons..By the time the next person actually lives there they'll have $9,375 in community fees for one apartment, then rent. Our mother had a STROKE, to refuse to return her money, citing a signed lease is WRONG.

Unfortunately I did not have a good experience during my time in this community. One of the things they mess up was my medication. I wasn't pleased with the meals. The food needs improvement. The staff was alright. They did a good job with the cleanliness. Due to my experience, I would not recommend this community.

Pheonix of Delray stinks!

Living at the Pheonix of Delray is a nightmare! Run, Run, Run ! They are gutting the inside of the building and conducting demolition in vacant units. The noise is very stressful and having a very adverse effect on the health of the elderly residents. There are major security and exterior lighting issues. New people are moving in, and then moving right out. People are very unhappy living at the Pheonix! My intention for writing this review is to spare anyone from the grief and aggravation and misery of living here!

Spacious, quiet accommodations. Lowest priced unit are not available. Add meals, maid, internet & landline (required for medical alert) & the prices increase greatly. Meal was delicious and served but cumbersome to arrange & pay.

Several reasons I don't want to live here.

Cost too high and when I told the lady that called how much Dad was looking to spend she said 'good luck with that' which I don't think was appropriate

[removed] 1 year contract. 60 day notice to move unless dr note that they need assisted living. Not as accomodating to assistance as Meadowlakes. Mom knew someone who lived there who complained about the cold, long walk to dinner. Construction also a turn off.

I am so upset about moving my parents to Verena. The food is horrible. The Chef has no idea how to cook! Meat is too small and always over cooked and dry. There is no selection and what they have has no taste. The wait staff have improved but the turnover is practically daily, with numerous entire staff walkouts. They've had many occasions where the management staff have served Breakfast and lunch in a buffet style. The Executive Director is mean and unhelpful. She comes across as nice but it is fake. She told us that if we do anything she doesn't like, that will cause her not to like us. My parents are scared to death to upset her. No way to live. The residents who are there, stay, because they like the others that are there. The director spends money galore on inconsequential items. Everyone is really upset about her. There was a survey done and she had the worse marks. Why she is still there is dumbfounding!