True Connection Communities

My mother moved to Verena a few months ago. She loves her apartment and appreciates the activities and shuttle service, but she has been deeply disappointed with the dinners. We were invited to have a meal before moving in, and were served a reasonably good lunch. It was a balanced meal with a well-prepared protein, potatoes and vegetables. We assumed that this was the norm. But once she moved in, she found the dinner service to be inconsistent, with low quality meats and poultry often poorly prepared or deep-fried, and vegetables often over or undercooked. She's sometimes not able to eat the protein, so goes without. At last week's community meeting, when residents asked management to address the poor meal quality, the director talked over people. While Verena seemed like it could be an ideal place for my mother to live, we have been deeply deceived by the food service.

The new management has done an admirable job of renovating and remodeling the facility, but they have gutted the food service budget. Things bottomed out in late 2022 when a spate of food poisoning affected a significant percentage of the residents. Shortly after, they attempted to pass off pressed, processed meat products as chicken cordon bleu and beef brisket. The turnover in the kitchen has been constant, with no chef or sous chef lasting more than a few months, most of them unqualified. In my recent visit I was served a salad in which most of the lettuce was browning, and the vegetables were overcooked to the point of being tasteless mush. Recently, the dish of the day has become increasingly unhealthy : sausage, pork fried rice, and cheese blintzes. There seems to be little consideration for the dietary needs of an aged demographic. If you’re considering living here, forgo the private lunch that is offered, and instead ask to eat in the late afternoon with the residents.

I'm very disappointed with the meals. They have been of very poor quality . They don't take into consideration the age group of the people when planning the meals. The main dishes are not paired with vegetables and starches that make a healthy dinner ex. spaghetti with mashed potato.. In the ballroom, the chairs are very uncomfortable for anyone wanting to watch a show for any length of time for people with back problems (which are many of the people who live there). There has not been any good entertainment. Planning is poor. Thank you very much and hope there will be changes.

This place held great promise for my family upon visiting for the first time. We were wined and dined and told about all the good things. What we weren't informed of was the major construction project that would span for much of my family's lease term. The only thing luxury about this place is the price as the services are inconsistent, particularly the food service. Take a look at the menu and you will see items such as Asian Salmon and Pork Stew. Some mornings they don't even have fruit for the residents and they will say they didn't order any. The unit is decent but the construction is poor and walls thin. The place is filthy including the common areas and the kitchen. Employees constantly complain about their boss to the residents.

My parents live here and I visit them often. Based on the level of services delivered, this is a poor value. The accommodations are comfortable and the place is clean. The food is good too. However, the food service is consistently below average; orders are often incomplete and inaccurate. The standards are low here and the majority of staff are unfriendly and unhelpful. Even when I visit, I notice the front desk staff is unhappy and unpleasant.

Nice, well maintained, friendly staff and residents. However, a bit spread out for our current needs. Lack of covered walkways to get around the property for meals or activities could be an issue when the weather leans to either extreme.

This place is located right on HI 183 and you can only access it from one direction. Same for exiting. We saw a house with garage and one huge apartment whose nice renter allowed us to see it. They told us there are several 2 bedrooms floor plans but we never saw them because they are not available. Prices were kept quite vague and wanted a refundable 1000 dollars deposit to be on a waiting list.

I toured this community for my mother. and her needs. My tour was decent, but I do think this community needs some updating overall. In the room that they showed, the kitchen needed updating. Overall I felt the community as a whole needs some renovating.

Parc Pace is an ok facility. I'm not pleased because the one main reason we moved my loved one in here is because they promised they would be able to transport her top dialysis. After signing the lease, they then changed the story saying they cannot do that. So we were lied to big time and I'm not satisfied. This caused us to have to pay even more money on top of the $2,400 for her to get the care she needed.

Visited this place before. Apartments are cut up the detached houses are find if you want to be detached from the main building.

Too much like a nursing home.

The complex itself was fine but we were completely mislead by the sales pitch regarding their "Right at Home" healthcare services. They told us that our parents could "age in place" and they could handle anything from independent living to Hospice. Once they moved in we were told they were not medical personnel and there was only so much they could do. They were rarely on schedule with their visits and at one point showed up when we told them that we would be out at the doctor and told my mother that she would have to pay extra. We moved my father out after one week and my mother finished the month there and we moved her out. I was told by other residents that they felt mislead as well regarding how good the care would be. I would not recommend for anyone who can't fully take care of themselves.

There's a new management company coming in and it may end up I can no longer afford to live here.

The place is very nice . New facilities but the social aspect has a lot to be desired. If ur a man forget going to the activities. No one shows up! They have to cancel. The men that are there are cliquey, my father was introduced to them when he visited and they didn’t even talk to him when they ate. He tried to get a card game going, nobodyI responded. Sometimes someone will join him in the exercise room. I convinced him to move there as he was sitting in his house doing nothing. Here he does a little bit more than nothing. Have to pay more money for him to join the community center in the area so he doesn’t spend the whole day watching tv

This community looks great off the major road. It is not! Landscaping is lacking once on the property and there is no landscaping team. Maintenance is assigned those tasks. It is impossible to communicate with the staff(management) here. I have many calls, texts…all unanswered. There are no amenities at all! This is a true regret in my life, actually the only one. I want to move out but I am owed a refund and have no idea who to contact regarding the situation. It’s an expensive mistake. Be careful.

Their security deposit is NON-REFUNDABLE, so you are out [Amount Removed] whenever you leave.

I was having lunch with a family member, if you could call it that, and had one of the worst experiences. First, the food tasted like it was all processed, and fried in dirty oil. While our waiter([name removed]) was amazing, a waitress for a neighboring table was beyond disrespectful. I was so shocked listening to [name removed] welcome the table with “what do you want”, “you can read the menu can’t you”(when asked for the special), just no tact. And the kicker was when I went to use the restroom next to the dining room, I was assaulted with the putrid stench of shit. I’m assuming it came from the locked stall, with no one in it, something is not right. I have been in porta potties cleaner that smelled better than there. I’m only giving 5 stars for activities, cause I know my grandma loves [name removed] and [name removed] , and says [name removed] is the best thing ever.

Activities director (awesome) Food (good) Housekeeping (good)

Verena at Leander misrepresents the facility and is marketed in an untrue fashion. The Verena I signed a contract with a year ago is far from the Verena of today. Amenities that they freely market may or may not happen, communication from Corporate to Staff to Residents is lacking in many areas, the building has been neglected and there is constant issues with water, and now mold. For those who need transportation to/from appointments have to use Uber or a family member due to poor management of scheduling. Verena advertises as an Independent Senior Living facility, yet more and more dependent/memory care residents are being brought in. Beware, it’s not what is being presented!

This place stinks! Pay for the every thing you want to do plus walk outdoors during inclement weather to get a meal or enjoy the company of other residents. I would rather be back in prison in than live here! This was the worst mistake I ever made. I'm surprised that you didn't charge me for every time I flushed the toilet. Are you aware that by calling this a senior living facility, you are held to a higher standard. Can't wait for my lease to be finished!!