Traditions Management

In my experience, the facility feels remarkably like home. The staff exhibits exceptional care and friendliness while maintaining professionalism. A significant advantage is the notable improvement in my mother's health and the quality of medical care she receives, surpassing what could be achieved at home. The most important aspect is my mother's genuine fondness for the facility, giving me peace of mind knowing she is in capable hands.

What we like the most about this community is that they update us promptly if change in residents condition...frequent checking on resident, encouragement from staff for resident to participate in activities, activities which include families

My mother is a current resident of Clare Bridge, the memory care unit at Brookdale Lakeview Crossing. The staff is caring, pleasant, interacts in a positive manner with my mother, and exercises patience with residents with dementia/Alzheimer. I was out of town for an extended time and I was confident that my mother would receive good care from the staff while I was away. However, I do not feel there is sufficient coverage for 2nd and 3rd shift. There is often only one aide on the floor getting residents ready for bed. I was told there would be activities for residents in the memory care unit but I have not seen any activities other than residents sitting in the common area listening to music or watching TV. The furniture and carpet are stained, dated and need to be replaced. They have a base amount for rent and then add on for needed health services. The memory care unit is not the most beautifully furnished place but the staff and residents make for a very nice community.

He needed a higher level of care and they were making us pay extra for a sitter. Could improve Training of staff to take care of dementia patients better and understand the disease process. I did like the activities, they took him to church, and the food was good. Private rooms were very nice.

The initial review of Meadow Brook with [name removed] was completed well, and I am pleased with my apartment. The move in went well thanks to the help of son [name removed] and his wife [name removed],and daughter[name removed]. The staff have been helpful, and appreciate [name removed] help with a few things.

I'd say it's really nice and don't think twice about moving there. I wish there was more parking up at the big building. My parents are in the Villas and they don't go up to do activities very often, they said it's hard to find parking. Dinner is so early and it doesn't run long enough. But everyone is really friendly and I'm happy that they are there.

I was worried in the beginning that my mom wouldn’t like it and I had made a mistake suggesting that she go into assisted living. After about 2 weeks she got her routine and started socializing. Now she tells her friends and family that she just loves it At Traditions of Hunter station. She plays bingo, cards, and enjoys the live entertainment. She is almost always doing something. Thank you “a place for mom” with suggestions on facilities to visit and helping us get the ball rolling.

It's very nice and clean. The staff are friendly and know their patients by name. They have been very accommodating with medication changes and the length of his stay. Dad is in a respite room which is supposed to be temporary but we are now beginning the third month of his stay. I do wish I'd get a report after he is seen by the doctor or nurse. I want him to be a permanent resident . They have a nice variety of activities. I've had a few little hiccups and it was really just communication issues. For example, dad won't shower regularly on his own so the staff is supposed to help him, twice a week. He tells me he's only getting a shower once a week. He might be confused. But, one thing I know he's not confused about is that no one has assisted him getting to meals. He had a repair of a hip fx, I think he needed help, especially in the beginning, even with a walker. He was at the end of a hallway so he had a fair distance to walk. But, I'm happy and I would still pick Lakeview.

.HOUSEKEEPING does an excellent job with the weekly cleaning of rooms/apartments. Housekeeping personnel are friendly and accommodating. FRIENDLINESS: Everyone is very friendly. Nurses/aides are great. Reception staff is outstanding. CARE: Overall, the care is excellent. However, there is room for improvement in staffing for nurses and aides. I am not sure if staffing guidelines come from corporate or if those decisions are made by in-house management. STAFF: . nurses/aides are dedicated - very kind and caring . However, there seems to be an increase in turnover of nurses/aides, which could be attributed to frustration over staffing issues . MEALS. Quality of meals is inconsistent. ACTIVITIES: Traditions has an excellent activities director and offers many different activities .However, I would suggest more encouragement for those who might be shy or having trouble adjusting to what in many cases can be a life-changing experience. VALUE: Comparable value.

The medical director is unresponsive to calls. Rooms are not swept and bathrooms aren't cleaned well enough. Food and social was very good.

My loved one was a resident at Brookdale Mount Vernon and overall the experience was good. I rated the staff at a 4 because I saw one caregiver being more rough with my loved one. I settled it with the caregiver and did not report it to management. I will say, based on what I observed, I would rate the rest of the staff at a 5. I cannot rate the activities as my loved one did not care for those.

I like that I know she is safe and not wandering. I like that I asked for a new blind and they had one up by the next week. I like that the nurses let her call me since she can't have a phone and they get her TV working. I like that they tell me they take her on walks outside, take her to Friday night music sometimes, and take her to the church service. But I have no proof that those things are really happening. The last place said they were doing things too that weren't happening. So it's hard to trust. I feel like it's hard to talk to someone unless you go on a weekday and I work. But they are responsive when I do reach someone. [name removed] has been very good to us and has helped a lot. The place looks clean when you walk through, which I appreciate, But they do not clean the rooms well, as she had dead ants on her floor for months before they were swept up. There is also so much dead skin on the floor - it's gross. I plan to clean the floor the next time I go. I am sad about the fact that I chose that place because they have a screened porch and an outside security fenced garden that, I was told, she would be able to use anytime, but the alarm goes off when she goes on the porch (it is just a door sensor but it freaks her out - she thinks she is not allowed) the door to the garden has a full-fledged alarm and she is not allowed out there. She is very active and loves the outside so I hate that she feels she can't go out. Overall she is content as she can be and we feel like she is safe so, in the end, that's the most important thing.

My loved one is currently a resident at Quincy Place Senior Living. The facility seems to prefer to work with the residents as opposed to the family. There are a lot of activities, which may drive up the onetime admission fee. The move in process was good. The staff is a bit of a hit or miss. Some of the aides are friendlier than others.

Has a friendly small community feel. Provides good service for assisted living. Caring staff!

Definitely need better dining/meals...they can't seem to get a chef that stays any length of time that provides meals that the residents find acceptable. On the other hand they are very caring and go out of their way to help no matter what the issue.

We have a gathering area with chairs, tables and umbrellas where many of our neighbors gather weather permitting in the evenings. Its in the center of our little housing group so it's right out front. Lots of good conversation and laughter. Wonderful neighbors.

My experience has been good as whenever I have had a question or issue, I have been listened to & problems have been resolved. And I would recommend Traditions of Lebanon to a friend.

All facilities seem to struggle to keep staff, but there was good continuity among direct care providers, which was very helpful. They were going through a really rough patch with management changes followed by a buy-out. Hopefully they've already addressed the issues I observed. Dad went to another facility with a higher level of care in July, and passed in October.

It was clean and felt that the aide turnover was less. They really worked with me when I needed help. I also had very good feedback from other folks. Really nice people.

My mother recently moved into the Memory Care unit at Meadows. The administration and staff have been amazing. They helped make a very tough season of life a little bit smoother. Their care for my mother, quick response time to my many questions, and attention to detail when it comes to her care plan, have been much appreciated.