Traditions Management

Clean and open with plenty for the residents to do and be involved. Festive for all the holidays. I have personally had dinner with Mom a few times and it was very good. They are also trying to get more help because the young went back to college to get their degrees.

Staff was mostly great, some seemed less engaged with their jobs. Activities Coordinator was amazing in the memory case unit. Room was adequate size and no cleanliness issues in the room. Mostly everyone were concerned about the well being of my mom and to time with her. The negatives, smell in the memory care unit was unpleasant relative to other facilities. The food and kitchen area was dirty and constantly un-kept.

The nurses are great, and the facility is excellent. The food is just okay, not so good. The location is great. The only bad thing is the assistants who actually provide some of the hands-on care. Some are not well trained, are always in a hurry, and do not spend much time with the patients. I mentioned this in a meeting with the staff. Bathing, dressing, and listening to patients’ needs are areas that need a lot of improvement. The location is convenient, and I guess I would use them again. One good question to ask when considering assisted living is whether you are mobile and can dress and bathe yourself. If so, this is an excellent place. If you need additional assistance, which they charge extra for, the experience may be different.

Assisted living apartment were very nice. It was clean and spacious. Memory care facility smelled of urine. The room we were shown was a good size though. People throughout the facility were friendly. We were taken to the "movie/theater " room first to meet with the marketing person. I wish he would have stood or sat in front of us rather then behind us. In general facility was nice. I wish there was a vegetarian option for meals - my parents do not always like to have meat. Also would have liked to see a better selection of activities for higher functioning residents such as speakers or educational talks.

Overall, everyone has been very friendly, and the staff is generally very responsive to residents’ needs. There are some areas that could use improvement, particularly with the food service and kitchen management. The cleaning crew in the main building reportedly only cleans residents’ rooms on Wednesdays, while the villas are independent living and residents are responsible for their own cleaning. Additional staffing is needed in several areas, including maintenance, kitchen operations, and dining services, to better support residents and ensure consistent quality of care and service. More staff may also be needed to assist residents who require wheelchair support.

Staff has seemed very unhappy since change in management. They no longer smile and laugh with my mom Activities director left and my mom no longer looks forward to any new activities Food: whenever we take mom to eat everyone is complaining about food being overcooked and tastes like cardboard Before new management the building smelt clean. Now it's stale and faintly like a bathroom Mom's room is small now that's she has settled in and she hopes for a bigger room If it fits the budget

I've been very happy with them for the most part. The problems we are having i think are more related to my parents being difficult but im not 100% on that yet. The executive director and director of nursing have been wonderful while we try to figure out how to best manage my parents and their needs

Everything there is pretty good. Hard to give any place a "5" due to the nature of memory care. It's hard for any staff to keep things perfect with the amount of work memory care demands. I feel like my mom is in a good place.

Staff was very helpful, but it has changed a lot since I got here. [name removed] was the first person I talked to and she has left. The activities director has changed, as have several of the kitchen staff and maid service staff.

The nurses were amazing and very caring. The facility recently changed ownership, and while improvements are being made, there are still areas that need attention. The cleaning staff seemed almost nonexistent during my stay. The food was also an issue — meals were never served hot, and one evening ribs with large bones were served. For senior citizens who may struggle using utensils, that was not an appropriate meal choice. Hopefully these concerns will improve as the new management continues making changes.

Nice spacious facility. The rooms are nice with 2 TVs. There was a huge discrepancy in price estimate between a Place for Mom and Traditions.

Food not so good, sometimes they didn't seem to have enough patience but all in all, it was good.

Really liked the facility. Still not sure how the extra care pricing is figured. Woman conducting the tour did an excellent job answering our questions as well as anticipating questions we hadn’t thought of.

I like it here. I would give it a 4 because I would like more different activities. The food is good with a varied menu and the staff is very nice. I would recommend it to others

Staff is very pleasant and accommodating. They do many things to welcome newcomers and help them become acclimated. Food and d as support is good. Only thing keeping me from rating a 5 is timeliness to perform maintenance type issues on the apartment. Understood they need to prioritize more serious issues but the bathroom fan has not been working since my mom moved in. We've turned in a few work requests. Fan is still not operating. There are other things that have been addressed in a more timely manner, not sure why this one item remains. Anyway, overall we are pleased with Traditions Deerfield

Reviewing the contract for Brookdale was eye-opening due to the 40-50 potential add-on charges that increase based on care needs. Simple tasks, like laying out clothes, cost an extra $[removed] per month, while basic dressing assistance adds $[removed]. These add-ons significantly increase monthly expenses. Because my father did not qualify for the $[removed] veterans 'boots on the ground' subsidy, I decided not to enroll him. He requires a facility that accepts Medicaid and can manage a Miller's Trust. Brookdale is fine if you have a massive budget, but it is not sustainable for our financial situation.

The staff is very responsive. The food is a 6 out of 10 It's basically cafeteria food. Offer more healthy choices.

Like most- wheelchair shuttle available. Better- the laundry staff place her clean, folded clothes on the bed. Makes it hard for her to sleep in the bed.

This place was very impressive - the facilities, the activities, and the people were all outstanding.

Our assessment was positive. The staff we met and the residents conveyed a good atmosphere. The location and exterior of the facility gave a favorable impression.