Tharon Management

Overall compared to the two other memory care homes I have had my Mom over the last 10 years, Valley Crest is a 3 star for all the above categories. It is disorganized and old but the staff are fabulous and my sister is happy so in the end it is a great place for her based on what she can afford long term. My sister's experience has been stressful for her because they kept moving her from room to room. I understand they are redoing all the rooms but she is brand new there and it made her settling in much harder. I just wish they would have left her in her original room for a longer period of time. The staff were very understanding of her distress and go out of their way to reassure her.

I have enjoyed my residency here!

They do not tolerate memory care patients who are ambulatory and anxious. My dad got kicked out with no warning.

In the memory care area it doesn't seem to be as nice as the assisted living area. It's an okay place for memory care. The staff are very responsive, friendly, and understanding. If there is a concern they are willing to take time to discuss things with me. It does seem they are short staffed, and some staff may seem overwhelmed by all the duties they are doing currently.

Not the right fit.

Our family had an in person tour and it was very nice, but we did not like it as much as we did the other communities we were checking out. However, everyone we met with gave a great presentation and had great follow up conversations.

Our family had an in person tour, and the experience was okay. We felt like the memory care section was a little more hospital like. It did not have that homey, warm, and welcoming feeling to it.

The only issue I had was that it was not easy to get a hold of some when we had questions. The community was set up good especially in memory care. I would recommend this community to others

$5k-$6100 per month. Same description as Fullerton Gardens. Seems to allow for higher functioning residents. Residential parking. Virtual tour on [date removed]. We liked the facility and could be a second choice. Our tour time cut off so we were not able to discuss mom's level of care. We will check back next week if we think this might be a more viable option.

This community is ideal for those residents that only need a low level of assistance but if your loved one requires a high level of assistance then they would have to have added services or family nearby to help. The caregivers were efficient and cordial but not that friendly and warm. The food is fair with variety offered. We chose this community because it was recommended, it was somewhat local, ad it was close to my mom's friends and her church.

There were times when the staff didn't take care of my mother's needs when she needed taking care of. There were never any activities available for my mother. They were not accommodating of her situation. The community was not a good value. If I had to do it over again I would not have placed her there.

Older facility going through renovations/facelift. Doesn't have on demand eating available for flexibility of meals. Team members didn't seem as engaged with the residents.

The feel of the room was more like an apartment. Very cozy and feels like a little neighborhood. We loved the living accommodations. We did not like the common areas. There are only 2 indoor common areas. Found them to be dated and not very well kept. There were lots of cameras but didn't seem like there was a lot of staff that walk around to monitor and help residents. During the tour we were not asked questions about our loved ones likes or personality. Other places seem much more interested in individualized care and finding ways to help integrate him into the environment. This place wasn't bad but seemed great for Alzheimer's patients who are much more independent.

The aides are very kind to the patients

The place seemed nice but for a place that said residents had free run of the place the alarms on the doors when off everytime we went outside during the tour. I wondered if they brought residents back inside if they tried to go outside. The laundry girl was unsure how often they did laundry and the room cleaner was unsure how many rooms there were to clean. Made me wonder if she cleaned them that often. A lot of staff but few with the residents. Most were congregating with each other. Model room was smelly.

My father has been at Meridian Gardens, Riverside since [Removed]. Since then, he was bullied by one resident resulting in a hand fracture. On [Removed], I did an unannounced visit to meet my father. I observed an [Removed] [woman] with a large bandage around her left index finger complaining about another resident (male) [Removed]. I saw the same resident walking out of the nursing station and he also has bandages on his hand. My concern is the level of monitoring that goes on at this facility among the staff. These incidents can be avoided with proper supervision and security. I hope this communication can [be] kept [confidentially]. I would hope that someone can spot check this facility from time-to-time.

Not enough private rooms and my father would not do well with shared rooms.

Cost A BIT too high for MOMS sustained Income

We did not like the patient/staff ratio or the fact that they only have one LVN on staff. the place was clean, but had a strange smell. Staff seemed friendly, but were scarce. Rooms were a decent size, furniture provided was adequate, but not great.

Checked this out. They are currently remodeling. Recently bought out by Meridian so all reviews are of the old management until spring 2016. Has a strange point system for determining extra charges for things like showering dressing meds etc.