Tharon Management

We chose Pacifica Senior Living Modesto because we had a good experience with one of Pacifica's assisted living facilities. They are very personable, made us feel welcome, and encouraged us to speak with current residents. Pacifica was also really helpful in explaining all the different medical options and answering all of our questions.

The program they run was very nice & worked well with my dad. Daily food service was pleasant. Healthy repoirt was maintained between staff & my dad which provided a peaceful environment. The main areas were clean & fresh regularly.

[name removed], the person that assisted us in getting into Valley Crest from the beginning is an absolute angel. She assisted us every step of the way. Unfortunately the delay due to Mom's fall caused us to lose the room at Valley Crest but we were able to get one at [community removed].

[name removed] was very knowledgeable and helpful and she was a huge reason we chose Crescendo to begin with.

We are very satisfied with The Lakes. My only minor concern was the Director's availability prior to move in. She was often unavailable, and missed one appointment without prior notice. Our dad has made new friends and is doing much better since moving in. The food isn't what he's used to and some options are not the best so he has lost some weight, but overall is thriving since moving in.

The staff have not been responsive to my requests and concerns to the point where I had to reach out to your staff to help me. I have sent multiple emails with no response. Also, I am not confident my dad is getting his medications when he is supposed to.

The staff and caregivers were so kind and invested in the well-being of my mom during her time there. I am very thankful for their kindness.

Generally care is good. They will be changing management in November. There have been a few times when we have had some challenges. Management took care of it right away. They have tried hard to hire staff. The complaint of the young people is it's too much work and they quit. I am generally satisfied. We’re all human and no place is going to be perfect. Example : My husband's meal delivery was late. They check on him every two hours as promised. He gets his bath as promised. Caregivers are friendly and helpful. Management is more than helpful.

They treat your family like family, they do not go there and act like it is a job, they act like they are caring for their family. Do NOT wait to place your loved one in a facility like I did, my mother was too far along to be able to participate in most activities :/ she could not enjoy everything that Sunlit had to offer.... But even at her stage placing her there meant that I could go visit daily and be her daughter again for her last few months not her caregiver that she didn't want help from. The chef and crew make amazing home cooked meals every day, I fed my mom there daily and was always so happy about the meals, great variety and very good! I did love sunlit, I am glad that I took my mom there, I wish I had sooner. Only downside I saw was a continuous understaffed problem in my mom's building, very stressful for the caregivers, but they still gave amazing care.

The Director is wonderful. Kind, caring what's to make sure you're happy. Staff is always very friendly and a smile onto face.

The staff is friendly and caring. The rooms are bright, cheerful and homey. I wish there were more activities and structured social opportunities.

They seem to get to know each one of the patients in order to assist them properly. I would and have recommended them to others.

Rooms are very limited on space when sharing the room. There is limited space to enter the closet. The food service is good and healthy meals are given. However afternoon snacks are not consistent. Staff is very helpful and show concern and safty for the residents.

The staff of The Gardens of Riverside are friendly & caring. I wish there were a higher ratio of caregivers to residents. The caregivers are unable to promptly attend to every residents' needs. Often I had to wait for a caregiver to return from a lunch break in order to help my mother to the bathroom. The other 1 or 2 caregivers there, had to stay watching the main floor area. The caring staff does their best.

I know there is probably no way to make the cleanliness and meal issues any better without charging twice the price, so I feel a little guilty about those numbers. Bottom line, the Gardens took good care of my stepdad in a very bad situation. We had to move him and mom to different facilities (they both lied to us about the situation for so long that we then had to make an emergency move and there was no room in the memory care facility at her place), and the staff was very kind to my mom when she visited him, even though we all knew that her presence made their job much harder.

There was an issue the first time, where they failed to get his laundry done for the whole visit, which was a problem when he ran out of clean clothes. This second time, they failed to fix his shower for a whole week, so he didn't get a shower that whole time. The facility is so beautiful and comfortable, it feels like a lovely retreat. The bedrooms are tiny, but this helps encourage people to get out and engage with the community. The staff were so warm and made my dad feel like he mattered. I love that he got quick responses when using the call button they provided.

The staff is friendly and seems to care for everybody here no matter what their situation is. The meals were suffering for variety, but now they've got a new manager in the kitchen and the meals seem to be getting better and better each day.

My loved one was previously a resident at Aegis at Shadowridge and the experience was good for them overall. All of my ratings are very close to all 5s, with just one or two experiences with staff that could have been slightly better.

Courtyard yard room was great! Mom really enjoyed the views. Staff was really good and we enjoyed the building layout and atmosphere. Staffing could improve with help to and from activities.

The Valley Crest Memory Care community is clean, however our loved ones drain in the sink and shower have sewer gnats that are persistent and inconsistency addressed. We do like the staff members there very much!