Priority Life Care

The staff is wonderful, there are not enough activities, and the dining experience is good.

I have challenges with their accounts and billing so it took them a few months to get resolved but other than that I had an overall positive experience.

My biggest concern is Brentwood has stopped pursuing certification for Medicaid & we'll probably need to mom in a year or so. I am especially pleased with the activities director, [name removed] He is top notch! Mom loves everything they do. The staff is friendly and tries to accommodate.

The facility was very nice but the rooms could be bigger. The activities were nice for those who could participate. I didn't like the way they handled our exist after loved one had declined and had hospitalizations.

Very willing to help in any way that they can. We were very happy with [name removed] here at University Pines.

The reality is, it's excellent now, but in the beginning, getting it all set up felt like a nightmare. It was kind of disorganized. Now that everything is set up and they have a new wellness person. It's a little bit easier to manage. I would say, if the people who go there are lucky enough to live nearby to help their loved one get situated and can be there every day for the first month. They'll have a great time. Hopefully their entry plan is more organized now.

Let me start by saying, you will never find any perfect place. No one will take care of your loved one the way you do. But, overall the staff seems pleasant and the care is adequate. The overall appearance of the facility is beautiful, but individual rooms can lack personal hygiene. The pricing of the facility is in range with others, so all in all I would give it a 3.5 out of a five star rating.

Overall it's a nice place and we are starting a family council so that helps families feel like our thoughts count. For our area, it's the best we found for my parents. The staff overall truly love the residents and make us all feel welcome.

They have nice Christmas and Easter gathering that 2 family members can attend that include a meal. Staff is always friend and helpful.

Staff is friendly. Food is very good considering they cook for so many. Faculty is just the right size so it's not intimating for the residents.

The cleanliness of the apartments gets a 3, but the facility itself would get a 5. I really like The Pines. It's a smaller facility so it's not overwhelming. It feels homey. And it's close to shopping and groceries and restaurants. The community fee is higher than most facilities. However they have specials wherein the fee is waived which was very nice.

I have only been there once to visit so far, staff seems nice but I have to say that their prices seem high and the rooms are small.

The administrative team has years of being in the job there and love what they do consistency is very important. Therapists are great as well. I love that it is a smaller community

Overall. Staff seem to know my mom & care about her, it's a good home for advanced dementia & memory care. But it is less residential-like & more of a hospital-like feel than some homes that have AFH-side & memory care, admin is not great with follow up , activities outside the building have been sparse & nobody followed up with a few things like zoom meetings, the food is believed average, very much like hospital good & much less "home-style" than other homes, I think my mom is safe & they take good care of her, but it's finitely more of a hospital-life atmosphere.

It's great there except they don't have enough staff Also the lobby and dining room are under construction due to flooding from broken pipes. So the beautiful lobby cannot be utilized as it used to bed, as a socialization area. This is no one's fault, just unfortunate. Due to staff shortages and the construction, there are often longer waits for meals and for personal assistance. But overall it's a great place and my stepmom really likes it there! She also loves the therapy staff, the housekeepers and some of the CNA/caregivers. I feel stepmom is so much safer than when in her apt before! Even though I was able to get her in/home companion time increased, she was still unsafe in her apt. the last few months she was there. She lived 25 miles away and was alone overnights. Being close by me at Celebration and having the 24/7 staff right there is a blessing to us both. Plus she has made friends at Celebration and the activities are great for her mental stimulation and for getting out of her room. Also it is so nice that the Dr. comes to see her right there at home.

Overall a great place for family member care. Staff are very personable and caring but sometimes spread a little thin. Communication is great. Staff know residents by name, interests, food likes and dislikes. Facility size leads to family like environment.

My mom loves it there but really doesn't like the food. There are lots of activities for her to participate in if she wants. I just wish I could reach someone in nursing a little easier

Like most - it's smaller, 60 residents so attention and care can be paid. Improvements - additional newspapers to be available to residents. Repave the driveway leading up to the main entrance.

What they could improve on would be better pay for employees. However, we would without hesitation recommend Brookdale Jensen Beach to other families based on the experience we have had.

Love the staff, but they are woefully overworked due to understaffing. In my opinion, but I know it is an industry wide problem and the biggest complaint. With competition in the industry so tough, I am surprised no one has tried, full staffing and better working conditions as a way to improve the bottom line through better occupancy numbers. Especially in Independent, and Assisted living, I would think residents would vote with their feet.