Priority Life Care

The apartments are nice and its a smaller community, so I feel that they will get to know him personally. SO far we have just toured but we will be moving him in in Feb. I like that he can progress to a memory are program there.

I was there at lunch time. I wasn't offered a lunch... I would have paid for it!!! I was hungry! When I approached the front door... there was a guy smoking there. They should have the smokers use a side door!

The staff were great. My only concern was that there weren't enough of them. As my husband's condition worsened and he needed assistance with all daily activities the ratio of staff to resident concerned me. New management does appear aware of the problem and addressing it. The security system in and out of the memory care unit is an annoyance and requires pulling caregivers away from their duties to open the door with visitors often waiting 5 to 10 mins. The meals, in general, were very good. I would recommend more finger food availability for residents whose ability to use utensils is limited (i.e. forget soup, spaghetti, etc). My final suggestion would be that the facility enlist the services of a lawn service to keep the landscaping pruned and weeded. This has nothing to do with quality of care but it does impact the mood of residents. Overall, our experience at Cortland has been very positive. I have shared my thoughts as constructive criticism.

[removed name], the head nurse, is knowledgeable, kind, and very committed to managing a caring nursing staff. I would recommend them to others who are searching for a place for their loved one.

Celebration of Mansrea feedback: friendly marketing person, [name removed]. She was excellent and responsive. Easy to work with. She was very kind to my mother.

Staff are very nice and caring. Mom's bathroom is not always clean when I visit. No trash can in bathroom nor toilet paper. Room is kind of small as I seen others that are a bit larger.

What we like the most about the community is that there is a doctor in the building once a week and pharmacy is handled through the home as well. They are cleaning and doing laundry and his room has a private bathroom.

We had a thorough and informative tour, and we were impressed with the staff and general atmosphere in Celebration Villa. The apartments are large and very clean, and there are lots of in-house amenities available. We were also impressed with the activities schedule and entertainment options.

What we think they could improve on would be the food!!!!!--somewhat better but still a long way to go.

My brother is doing very well at poets walk, have had a good experience, they have groomed him well, where he was neglected at [removed facility]. Facility is very nice, just was remodeled, The staff that I have meet are wonderful. Very qualified for memory care.

They are very helpful and so far have delivered everything they promised.

The staff are amazing! Very caring, attentive and respectful. The food is very good. Chef [name removed] makes sure that he has meetings with the residents to get their feedback on what meals they liked and disliked and what they would like to see on the menu. The management staff is exceptional. Very kind and are willing to go the extra mile to help in any situation. My mother is in a shared room with another lady. The management staff were very careful to try and match my mom with a roommate she might have a lot in common with and have a similar personality. The shared room mom is in has a bathroom between the two ladies sleeping/living areas which gives them both a little more privacy than if they were sharing one large room.

The front liners like the nurses and CNAs are doing their job just fine. Doesn't need to be perfect but they did their best considering them being understaffed at times Medication: I was not able to ask why the night or bedtime pills were still there when I checked my husband's pills when I took him home Of course my husband was in a double bed room. With only one bathroom for 2 residents. Some of his stuffed were still there and some were gone. I understand. . . Not all the aides assigned for my husband can remember what belongs who and which goes where . . One of the male aides ( I did not meet him) took the effort to bring my husband diet Pepsi when he's out of that favorite drink. Whether or not he got it from the kitchen or from his own pocket, I still would want to meet him to say Thank You The management: I accidentally issued a wrong check which is my employment account. ( Both accounts were new as I have my bank account changed). The management staff whoever she was, was so mean talking to me over the phone. I explained to her that I was out of the country and told her that [name removed] can't send her another check because I did not bring any check with me . Aside from my apology I promised that I will make it good with the corresponding penalty and/ or interest when I come back. But that woman kept calling me in the middle of the night. . . She was so disrespectful in talking to me. She thought that I played smart on them about money. Whoever she is Talked to me like I can't afford to pay. So unethical But there was lady staff who took her time connecting to my husband's doctor to make things possible for my husband's stay at the new Haven Court in Linwood The food should have been nutritious and healthy. In a matter of. 30 days stay of my husband he Noticeably lost weight

Great core staff there, but just like everywhere in the elder care industry, high turnover in the remaining staff which leads to a breakdown in communication. So, you have to stay on top of issues/advocate for the resident to make sure actionable items are addressed.

Transportation at Brookdale has not been the best. I have been told there's only one driver. And if the residents need places to go, there should be more than one driver. Also, there needs to be more activity and variety food on the menu.

They were wonderful to my mother in law. But they, like so many facilities, are understaffed. Also, as we were settling in there, they had many director shifts. There seemed to be new administration all the time. It did cause some frustration for us at the beginning, but things really started to turn around for the better. There were so many caring staff members there and we found great care at a good price for my mother in law. It was close to her doctors and her hometown and made for a perfect place for her.

I was a little disappointed that I did not see any of the clients nor any of the aides that are on staff in the building that my Mom would have been in. Also, there was a woman sleeping in a wheelchair in the 'dining/activity' room completely by herself...she was also there when my Aunt and cousin went to see the place...we were very disappointed to see she was alone...the room itself was also in need of a remodel...this was also in the building where my Mom would have been

The facility is very nice and clean! Big turnover in staff and a few orders got missed but overall, it is a very good facility!

Staff is very friendly and assists both family visiting and the member. Occasionally staff may not be as attentive as I would like, however, they immediately respond to any request

The activities director, [name removed], and the others are really so kind and engaging with the residents . And all the staff there has been open to communication with me which I really appreciate. All I know is my sister is safe, engaging in activities, meeting new friends and not trying to escape, so far so good under the circumstances.