Priority Life Care

The people there were extremely nice and tried to accommodate us, unfortunately in the end they were not able to. The buildings farther back into the development needed updating. The grounds themselves looked very well kept. I was not impressed at all with the dining / arts & crafts room they had in the individual buildings (at least not the one we were shown) there was a person sleeping in a wheelchair all alone in that dining room. The main area was very nice and looked updated.

My mom was only there for three nights before an incident occurred, and they made her leave. But I did not notice anyone coming in to help her dress or get her up in the morning. The activities were nice and the facility was beautiful, but it did not work out for my mom. It was not a very good experience for us.

I would recommend it to others. Hi the community you choose is basically about getting involved with your neighbors and finding connections with them. The food , the care, the mgmt, the cleaning are all equal. How willing are you as a resident to be able to do this is the key.

We had to pay partial first month and when he was in the hospital we had to pay for the 2nd month although he was in the hospital and then rehab, they offered to take him back but he couldn't get up and would not fit the criteria although they said he did. He really didnt . so I had to pay for that month. If he was ok I think he would have loved the place. Everyone was extremely nice, I think I just ran onto the problem s because he got ill so quickly and we were all so frustrated. But everyone there was kind about everything and tried to accommodate. Ours was a special circumstance so maybe not the beat person to respond to this

Small amount of people that live there I think only 100 so if they get to know their people more.

They seem very disorganized and do not answer the phone. They had a change of the DON 3 weeks ago. We still do not have an online account that I know of. Activities and PT/OT are a 5. Very clean.

It does seem to be improving overall. The room is a nice size and is kept clean. It took our loved one a few months to fully settle in, but they do like the room and appreciate that it's quiet. It can be difficult at times to distinguish who is a staff member. Concerns that were brought to administration did not always receive follow-up or clear communication. That said, the wellness nurse has been especially helpful in coordinating care and has been a strong point of support. The memory care dining area feels very dark, and the food there does not appear as fresh as what is served in the main dining room. There have also been instances where medications were left behind rather than being fully supervised, which was reported but not addressed. It's also concerning that many residents in memory care spend much of the day sitting or sleeping in common areas. It would be nice to see more regular engagement or volunteers spending time with them. The residents we've met have been very kind and friendly. Overall, our loved one seems content. However, it's important to stay involved and regularly check that daily care needs - such as hygiene and personal routines - are being consistently met.

They dance around questions if I send an email with multiple questions they may answer one so now I send separate emails with only one question even then the question isn't always fully answered. If I call they usually aren't available and I ever get a call back. It's not horrible people are nice it doesn't smell but it is frustrating when you have to spend a lot of time trying to get answers that could be cleared up quickly. The PA is really good I like her.

It was nice and clean a little too expensive and the room was very small for the price. The people there were very nice and friendly. The ground were beautiful. And the residents looked very happy. Thank you for all your help

Overall, insufficient floor staff to memory care resident ratio. I have to advocate for my mom to get 2x=wk shower, Have staff put on Dr ordered compression socks each am, Not give her foods that are medically documented dietary restrictions, Provide 1 person assist with ALL transfers, Do brief checks at 2 hours, Peri care and toilet use. Dining Hall visibly dirty (food sticky on floor, chairs, table legs). Activity Lead does a good job, but facility needs to pay for live entertainment each week.

The sales pitch and the actual documents with the management are two separate things and not very clear. They raised the monthly fee on the person I found to reside there in four months instead of after six months, which was the agreement time. They are very dishonest in their dealings and I would not recommend this place to anybody

I still like it but the recent take over has created havoc with the onboarding process and back office operations.

The staff is nice but they have a staffing problem. Always someone new. Apartment is rather small. Needs updating carpets lights ect. Food is good. Medical care needs to be better.

To be fair, they are in the middle of a complete remodel that will significantly enhance the overall experience. But it's causing issues. We had to push hard to get moved in on the date promised, despite giving them an extra 3 weeks, because the construction is taking their very limited maintenance staff away from day to day, routine issues. The cafeteria is getting remodeled and subsequently they let the drink machines run out, etc. Their staff seems overwhelmed and slow service in the cafe a problem. They sold us on the local/popular chef they employed. He retired right before they moved in they didn't tell us. Food is still good, but not what it was. The activities director is amazing! Lots to do and very unique fun. The apartment has new carpet, paint, etc. However that means new carpet smell that is strong and persistent. Mom and dad are overall very happy a d hopeful things settle down for the better in the next 4-6 weeks when the remodel is complete.

I would tell of my experience to others, they would have to decide for themselves. A bit of disorganization in the kitchen .

I would recommend Celebration Villa of South Hills to others looking.

The community is nice, they have a nice pool, they have activities every day, they do have a salon, they have a physical therapy there , you can come and leave as you please, there activities are great the outdoor is wonderful. The apartment are a great size.

Nurses are good. Not super responsive. CNAs questionable. Removing supplies from her room and entering without permission. The admin staff royally messed up the payment plan that we sent in place so it had to be corrected. The reality is, she has not been there that lung so it will take time to adjust. They need to hire a cook and not let the maintenance man cook.

To be honest the price And, it seems more like an apartment building in that the residents are very, very independent. Yet, there is meals and light cleaning and laundry. So best for someone who is very, very independent and able

Communication - they need to listen to their loved one and make sure follow thru on promises made by staff. I'm interceding almost weekly