Priority Life Care

My dad was only there for 17 days before he passed away. The staff at Brentwood were very friendly and took care of dad and made him as comfortable as possible during his stay. The security on the memory care floor was awesome and safety wasn't an issue. The staff looked in on dad very often dad really liked the food.

Mama was here for about six weeks. She enjoyed it very much at first, but became bored later. The activities were heavily weighted toward church stuff, which my mother does not find stimulating. She spoke well of some of the word games that were occasionally played in the common rooms. I think she would have remained happy if the weather had allowed her to spend time outside. Mama's always been a nature girl. She doesn't like anyplace where she has to stay indoors. The staff were great. We'll probably try it again.

So far Atria Highland Crossings is meeting my elderly mother's needs most importantly reasonably priced. Older facility but comfortable.

The building and grounds are attractive and well maintained. The apartments are quiet and well kept. Cable television is included in the rent. The food is good and plentiful, but not very interesting and lacking in variety. It is a friendly place. Lots of very nice people live here. There is a wine and cheese evening, regular movie nights, and some gaming opportunities like bingo and cards, but not much in the way of good entertainment coming in from the outside. The on-site health services are minimal, but this is "independent living," not "assisted living." The idea is leisurely retirement living for people who are still relatively healthy. In sum, a good choice for those in Palm Coast, but the food and entertainment would need to be improved to truly get your money's worth.

I think it's a nice assisted living facility for someone a little younger. Offers a lot of privacy. They have a lot of activities and the privacy.

It's been pretty good, they are working on the medication management. The staff is very caring, and friendly. It would be helpful if they had more residents, there are only about 16 in this unit, that gives them limited social options. We were pleased with the surroundings, it is aesthetically pleasing.

It was small, and I liked the person that showed us around. Since we viewed, I believe they have changed owners. The grounds were good, not nearly as upscale, but acceptable for our price range.

As far as the building is concerned and the areas here, living areas and so forth, that's alright. The biggest complaint, or concern that anyone you'll talk to her (a resident) will say is their food is not the best. There are times when they make an excellent meal, othertimes, its a long way from being excellent. I suppose you can take that with a grain of salt because there's a lot of people here, its like the army, there was always someone griping about the food. The activities seem to be okay, there's quite a bit of activity going and they're well planned. It's all women, older women, course that's natural with the way were living now, the women are always outnumbering the men so if the person thats thinking about moving in here is a woman I think she would have an easier time than the men, she would have a lot of companions and people to talk to.

The facility was nice. I personally didn't like how memory care residents were locked out of their rooms. I understand the premise, but it hard to swallow. The rooms were nice and the tour was nice. Prices were reasonable too.

Although the staff was very nice, the facility did not meet my expectations. The rooms were quite small and while touring, noticed a heavy urine odor ! I felt although my mom would be safe there, I think she would be afraid of the other residents. I absolutely loved the staff from the administration down to the kitchen and housekeeping staff. Also, it was very expensive compared to the other facilities we visited.

Nice people overall could have done better with activities and billing department was terrible. It has changed hands to a different company now.

Experience was great until early this year when there was a lot of staff turnover. From the nursing aides to then the head nurse, communication became difficult The activities such as bingo, movie nights, holiday family dinners were very nice.

With regards to staff. They just seem a bit unorganized. They are kind, but roles and responsibilities are not clear. They are working to improve these gaps. Lots of staff turnover in the nursing dept hasn't helped.

Rooms are fine for 2 people. The food is fine. The staff works hard but they need more. None of the services they offered seemed to materialize in full.

They did not appear to keep individual laundry separated as they claimed during the tour and multiple items were missing when we moved out. The on-site management tries to be responsive but seem to be overwhelmed. It takes a minimum of 3-5 attempts to get a response from them. It was similarly very difficult to connect with the attending medical providers who visit the facility weekly. My experience had its ups and downs, complicated by my distance from the facility (4-5 hr drive). Based on limited interactions, clinical staff seemed compassionate and responsive, and experienced with dementia patients. The one meal I was there for looked pretty good. The facility is bigger and more spacious than many others. On the corporate side they will rigidly adhere to a 30-day notice policy, even in some questionable circumstances. I think staff tries to be up front with this information but ultimately they have no discretion when it comes to corporate policies. Ultimately, my loved one was there for a couple of months and they kept her happy and safe. I think it is a better option for people who can visit their resident frequently and that many of the things I found challenging would not have been as problematic if I lived closer. I also never received a financial statement of charges withdrawn through autopay. We moved my loved one out a week ago and I've asked for it multiple times but they haven't sent it and have not responded to phone, text, or email messages since we left.

House keeping is good. Maintenance Man poor attention to repair tasks

Nice people but management changed 3x in 6 months. They took money out of dads account without authorization even after he was no longer there for multiple months. He fell out of bed and had a subdural hematoma. He laid on floor for unknown length of time. Other facilities have motion sensor alarms that have to be canceled in room. I would highly recommend that feature

I would tell others that they need to be cautious about what they're told versus what is in a written agreement and even in the written agreement things like housekeeping and laundry, have not been maintained

My ex-husband lived there for many years and I would visit him on a regular basis, which is something I suggest people do to go on a regular basis when you’re not expected. Overall, my ex was taking good care of even as his dementia worsened and he had to wear diapers. He would break out in rashes a lot, and I never really seem to be able to get good answers why that was happening and in fact, that’s my only concern. It was very hard to get direct answers about what was happening with him, when I wanted medical updates. More importantly towards the end when he was on hospice and appeared to be getting worse, had my daughters and I not gone there. I’m not sure they would’ve provided the care that he needed. It was only after we went and started raising concerns with the Hospice that they had chosen and the administration of BROOKDALE that he ended up getting a hospice care nurse which he should’ve had earlier and appropriate hospice care. I don’t know how long he would’ve languished.

Read contract thoroughly to ensure accuracy. Review staffing and longevity of employees. Take accurate notes of all conversations to ensure what is represented and promised truly gets delivered. Pay attention to any discrepant information received from staff. Request an orientation on move in day. Obtain written information on meal times, salon services, trips, laundry days, assistance with showering if needed, etc. Overall, clean, beautiful facility with nice, friendly staff.