OPS Living

Their local administrator and corporate said they would refund unused money that was paid one month in advance, for a senior apartment, but they have yet to do so. I have made several calls, and the administrator has promised three times to get back with me after she follows up with corporate, but she has never done so. Now, every time I call to speak with her, she is always in a meeting, or not available to talk to me, and the staff does not follow through with putting me in to her voicemail. It has been almost 2 months now.

The person who was working nights did not have any understanding of Alzheimer's at all. The administrative staff were not very cooperative. Some of the meals provided were inadequate, they tried to make them way too fancy and the residents want simple. My loved one was here 6 days and I ended up paying [amount removed]. I am not familiar with the new administration, but when I signed my loved one up, I did not get a copy of all of the materials and it was just left in the room. I would not recommend them to other families.

When my dad first moved in I was happy with the services and care. We were promised security, good food and that they would help him become sociable with others. We were very welcomed and helped in the doors with the move. My dad was there for 5 months. After about month 3, I came to find out that my dad whom has been lost before and diagnosed with dementia and suffered from 13.1 A1C when admitted was allowed to walk next door to the gas station on the busy Sycamore road ALONE to get drinks and snacks. Every time I gave my dad money he was immediately broke. He would spend $12-$15 at a time and actually sit and visit with the employees at the gas station. He was drinking 44oz diet cokes which in turn gave him several UTI's. I also had the arrangement (I have sole guardianship and POA) that I was to know if any siblings or friends signed him out and took him out of the facility. Again, this lasted the first few months and after that, this lacked as well. There were no real activities to speak of. My dad never left his apartment except to eat and even then he talked them into letting him eat in his apartment, making messes and again excluding himself from any socialization. When I asked if they could shampoo the carpet around his chair that he spilled stuff all the time, I was told they only do that once a year. He became more depressed and complained daily he wanted to leave. I found an alternative arrangement of a wonderful lady to care for him full-time in her home and has several outings and activities and as soon as I notified The Kokomo Place.. I was immediately shunned. I had no help whatsoever in holding a door open that was right next to his apartment and had to carry all items through to the clear front of the building, disturbing the other residents as they stared on. As he gets older and needs additional help again, I did inform them that I would plan on moving him back.. however, after these experiences... this will NOT be where he returns. Beware as even though you move out they will not let you back in the apartment and take it over while continuing to charge you until your notice is up. In my opinion, you should still have ownership as long as you are paying the outrageous all cash fees. We paid almost $25k including a move in fee (not sure what that was for because I couldn't even get help hooking up a home phone) in 5 months. Total rip off. , Very unsatisfied and beware as they show you good food and then on several occasions serve bologna and hot dogs. I do feel that the nurses were great and friendly, but the administration needs the house cleaned!

As of yesterday I removed my loved one from the Grand Emerald. I will simply and truthfully state that I can not recommend this facility.

Food is terrible and portions are skimpy. Residents rarely if ever receive their choice from the pre-selected menu because there isn't enough, there weren't sufficient ingredients to make an item, or the cook was "off" and someone else is filling in. Consequently, meat is predominately "processed" and fruit/vegetables are either from a box or can. There is a shortage of staff so basic housekeeping of residents is random or non-existent.