OPS Living

They are kind and caring but we’re lacking in the skills needed to encourage our Aunt to continue doing things on her own and to eat her meals. They basically let her sit in a wheelchair all day. She went in ambulatory from home able to get herself dressed and make simple meals to not being able to walk or even transfer herself. We are now having to admit her to a long term care facility.

Don't give them your checking account number or financials. Very aggressive accounting dept. We picked this community because It looked nice and my loved one was happy with the decision.

I think a lot of the problem might be their administration. I don't know who the director is, I think they're still looking for a permanent person. I do believe that the workers are trying their best to accommodate their residents. The activities Director is very nice, she's very informative. It would be nice if they were able to offer rides to the appointments that the resident may have. I do think that they are trying their best.

It's a good facility, staff is very friendly and caring.Smaller in size, able to meet my father's needs, close proximity to my home. The meals are not as great as previous location. Cost is okay.It's a very nice community. They need to work on their kitchen...no choices for residents. Hope you like what they fix! Their staff is extremely caring. It is a small community which is nice and it makes it more personable.

Overall. things are working out here for our family. I do think that communication could be improved and they do seem to have a lot of turnover of staff members.

We chose Brookdale South Bend at the time because my mom was in need of assisted living and we were able to get a discount. Even with that discount, the facility is very expensive. As far as I can see, I do not feel like they have enough staff members to care for the amount of residents that they have. Due to the low staff, the communication has not been what I would like it to be.

Property is going through a renovation, staff seemed very friendly, but did not offer memory care and at this point would need to be part of the equation.

The food was great, [name removed] and [name removed] were very understanding and addressed all my concerns. The entrance fee of $3000 is quite high. My only concern is smell, it smelled like a nursing home and one room we saw had it very strong.

I had an interview at Brookdale Bloomington to decide if it would be a good fit for our loved one. I did not have a comfortable feeling when they stated they were having staffing problems. I knew that my loved one would need good constant care and chose another community.

It is still a bit of an adjustment process for my mother with her move to this community. I do have minor concerns, but overall I do feel she is receiving good care. The staff is super, they are trying their best to care for her, and needs. The activities director is amazing, she is the happiest, and so upbeat. I would say the meals could use some improvements. There is some room for improvements, but I would recommend this community overall.

Friendly, upbeat staff. Older facility, reminded me of a nursing home. Small rooms.

The majority of the staff I met are friendly, compassionate & efficient. However, I feel the facility is understaffed, which is detrimental to residents like my mother, who require an increased level of care. As my mother's condition deteriorates, I fear I may need to transfer her to another facility which will be able to attend to these needs. I would prefer for her to remain where she is if at all possible.

My dad is here and my main complaint is that there just arent enough aides to take care of all the memory care clients. the aides that work there are all very nice and helpful, but there needs to be more of them, especially during the weekend times. The rooms are also not cleaned as thoroughly as they should be, as often as they should be.

Polly was very helpful, but with no acceptance of Medicaid, too expensive.

Assisted Living,very impressive, lots of amenities, small rooms. 18X20 room largest, 3200.00 monthly.

My parent is here and I have to say I am not impressed with this new director or head of nursing. They sit in their offices all day and don’t see that the families and residents are not happy. The building is filthy, the food is repetitive, horrible, kitchen staff is rude, and there are no real activities. There are some good cnas and nurses except one but they can only do so much. For the price we are paying it’s not worth it and I will most likely be moving my parent out very soon.

They have had many changes in staff and some have not been replaced yet. They really just need more staff. They just hired an activities director.

We were not Impressed with our tour of this community. We toured in for my in laws, and their needs. The residents didn't not appear to happy, or cheerful. We did not feel this would be a good environment for my in laws. We did find another community that met our needs better.

We toured Trail Creek Place Memory Care during our search for a Memory Care facility for our loved one. This facility was terrible and I would never have my loved one live here. The facility was dirty and had a strong odor of urine/feces.

We paid over [amount removed] a month for "special" services (routine room check as she was bedridden) that typically weren't performed. 8/10 times her room was dirty, she was lying in her own waste, and she didn't feel well. After we moved her we discovered she was having a lot of trouble breathing and had a raging UTI as well as a horrendous yeast infection. After a caretaker told me to get out, we couldn't get her out of there fast enough. So very disappointing.