Merrill Gardens

The facility and staff are very nice. We had a very enjoyable meal and toured the facility and apartments after. We found Truewood to be a comfortable atmosphere and the residents and staff are friendly.

My cousin who is 86, is getting along very well. She has made a lot of friends and seems happy. Sometimes I have been to lunch there and the food has been very good. Other times it is just OK. The desserts are always good.

Staff is great - energetic, patient, and courteous. Understanding of seniors' needs. They are great at remembering people and giving personal attention. My parents are in a one-bedroom. The bedroom and bath are sufficient. Living room /dining space is tight but workable. It is great to have a full kitchen. The accounting is confusing and food service is perennially unacceptably slow. Food quality is good, but service is poor.

After a 3-day guest stay at Merrill Gardens in Greenville SC, we were impressed with the apartments, common areas and amenities. The facility is nearly new and shows a lot of thought and care in its design and materials. The guest suite was bright and airy, with a full kitchen, washer-dryer, handicap accessible bathroom and attractive finishes. Amenities include a theatre, activity room, fitness room, salon, heated outdoor pool, firepit, small garden and library. It is within walking distance to downtown Greenville, a charming city with shops, restaurants and cultural events. There is a large fitness facility across the road with a gym, aquatics, etc. The staff and residents were friendly and welcoming. We ate in the dining room (all meals are included in the monthly fee) and visited with many residents there. The food was good, if somewhat monotonous (2 specials per day but the remainder of the menu stays the same). We are now wait listed for an apartment.

Facility is nicely appointed. Front desk staff are welcoming and friendly. Staff is responsive and supportive. It is safe. Every effort is made to make one feel at home. Laundry services are very reasonable. The only negative is that they don't have a transport van that is wheelchair accessible

Everyone at Truewood was very helpful. We were able to look at different sized rooms as well as tour the memory unit. The residents looked engaged and the lunch we saw seemed to please the residents. We have made arrangements for {Name Removed] to move in there as soon as she is discharged from the nursing/rehab facility. Thank you for your help in suggesting Truewood.

It’s not for my Mom. She needs assistance, and this facility is more independent. I really liked the way it looked and the people were very nice.

My Mom moved in March 30th everyone that works there have very kind and helpful, they make my mom feel welcome, they really do care about the residents. My mom loves the food and atmosphere. I want to give a shout out to [Names removed] they are amazing and helpful!

My father moved to Novelle in [Date Removed], and his experience has been nothing short of wonderful. The food is excellent, and the ambience is inviting. The spacious rooms, complete with in-unit washers and dryers, full-size kitchens, and walk-in closets, are simply spectacular. What truly sets Novelle apart, though, is the staff. They are warm, friendly, and genuinely caring. I want to give a special shout-out to [Name removed], the facility director. She is a gracious individual who exhibits a great deal of compassion. Also,[NaRemoved], who was our initial contact, was incredibly helpful during our tour of the facility. Her support in planning logistics and her quick responses made the transition seamless. Overall, the entire team has been fantastic, and the positive energy of this place is palpable as soon as you walk in. Having lived in two other senior living communities, I can confidently say that this has been the best experience by far.

The representative was wonderful and the place nice. I felt it not a good fit for me though. I will keep looking!

Have decided to stay in my house. When it comes time to move, Truewood will be my number one choice.

My daughter and I watched Novelle being built last year. When we saw the sign that it was open, we decided to take a tour. It is a beautiful facility, the units are spacious and the staff is very friendly and accommodating. My husband recently moved in and appears to be adjusting quite well. I will eventually be moving in myself and have already met new friends there! I know that we made the right decision for the both of us.

The servers, specially [name removed] always go above and beyond to help the residents. Even for tasks that are not typically assigned to them. I have been living here for over a year and a half. I feel pretty good and happy about the food here.

My overall experience here is a 5 stars! The people here are amazing. I have found a group of friends who are kind, supportive, and fun. I laugh every day. The food is good and varied. I have some food restrictions which the chefs are aware of and accommodate. There are more activities available than I can attend. From exercise classes, to games, to outings, and much more. The staff is kind, caring, and fun. The apartments are larger than the other facilities that I toured when making my decision. The hallways are wide and the whole facility has an open and airy feel. Weekly housekeeping is provided. I have lived here over 9 months now and love it! Moving to Merrill Gardens was the right decision for me.

My dad loves his room and the staff has been phenomenal he's not always exceptionally excited about the food but everything else has been fantastic. [name removed] [name removed] and [name removed] are great and easy to talk to and the kitchen staff always makes sure he is taken care of for alternates if he doesn't like the meal and [name removed] is great at the activities even if my dad doesn't always participate.

The staff is friendly and attentive. Everyone knows my mother-in-law's name.

Overall it has a very safe and reliable environment for times when we cannot stop by to see our Mom due to travels. Both us and her are comfortable knowing she is in a caring and secure environment.

[name removed] is kind, polite, accommodating and extremely knowledgeable. [name removed] is the chef. He is outstanding and came to meet us in-person. Friendly staff and residents. Overlooking the hills, location couldn't be more beautiful. Also, the open parking is plentiful.

The thing I like the most at Merrill Gardens (besides not having to cook or clean) is the atmosphere..it felt good the day my daughter and I visited and it still feels the same now that I’m living here.. everyone has a smile and a hello and seem to be happy…I’ve felt welcomed by staff and residents alike..only 2 complaints… my TV hasn’t worked for over a week now and I miss it! Have turned in a work order at the front desk a couple times.. the other thing is no storage in the bathroom..I’m using a storage bin..I have a cupboard to go under the sink that needs to be put together..I realize the maintenance man is very busy and there’s only one of him, so I’m trying to be patient… the good far outweighs the not so good and I’m feeling happy and content so far!!!

This was such an active community that seemed to be a great experience for many. Everyone was so friendly and outgoing. There were great activities planned for the holiday. Very well kept and supportive of independent life.