Merrill Gardens

The staff make it a priority to know your name right away. When I walk around with my dad, they all say hi with his name. It makes him feel like at home. Some of the communication hasn't been as clear, but since my dad had previous experience at a similar place he knew what to ask. The housekeeping has been great and they have set up a nice schedule. My dad got the extra laundry for $[name removed] per month where they do his personal laundry each week. He loves the food. I have eaten there a few times with him and it's been good each time. I would recommend this facility to family and friends.

Each category gets 5/5 stars, Merrill Gardens at Willow Glen has been outstanding. They are always in contact with me anytime my mother needs to call or if she is ill. I would let others know that getting on the medi-care anthem for in care is what they would need for in doctor patient care with no monthly premium or co-payments. I very highly recommend this facility to others. They have made a very difficult transition a lot easier for my family and especially my mother.

The staff at Merrill Gardens West Chester are kind. The facility is clean. They offer lots of activities. It's not like a typical personal care home.

Mom loves Turners Rock and they are providing a great service. Everyone there is kind, the facility is not so large that it requires mom to walk a lot. They have called us by name from the start. Lots of activities to include church, really good food, the decor is exceptional. I would recommend to other families.

My family and loved one have had a wonderful experience with the community. Everyone has been extremely welcoming and friendly. The staff are great to work with. The community is beautiful. We would recommend the community to others for their loved ones.

My husband and I recently toured, looking for a place for his mom. We loved the location because it’s close to everything! When we walked in the doors we were met with a huge open, high end hotel feel. Huge windows with tons of natural light and modern fixtures and architecture! The sales lady was sharp and personable and spent a lot of time finding out about my mother in laws needs and what was important to us. She took us all over the gorgeous community and the people that lived there greeted us and seemed so friendly and happy. We enjoyed an unexpected invitation for lunch and it was so good. They had choices! Unfortunately they were full with a waiting list and we needed something immediately so we had to move on. They need more apartments!!

My dad has been very happy at Merrill Gardens at Columbia so far. The food served is great! He does say that he would like a church service or transportation to a local church on Sundays if possible. I would recommend this facility to others who are looking.

My mother in law really enjoyed living at Merrill Gardens at Solivita Marketplace. The food was good, and she was well taken care of. She enjoyed the activities as well.

I feel they deliver on the amenities listed above, so a 5 star on all numbered above except for the value. Their point system for care I feel is way out of line. They seem to covertly force types of care my aunt doesn't need. We are [name removed] over what we planned on spending monthly. I've had her re-evaluated once to take off certain services she doesn't need, like escort to meals, waking her up, getting out of bed. My Aunt now does not use any of the other services they offer except meals and medication dispensing.

Best place in Springfield. Great management and services. We picked this community, because it was well managed, they offer 12 levels of care, quality of food, and because of the community. I would recommend to other families.

Merrill was great but expensive. Also we ended up wanting something closer to where another family member was for our loved one. Merrill Gardens is more upscale as well.

My mom is very happy with the Truewood by Merrill, New Bern community. The actual buildings are a little dated but otherwise it is a fantastic community. The community is really what makes Truewood. There are lots and lots of different activities going on. They also have transportation that drives within a 10 mile radius so that suits her needs perfectly. The companion care package they have where they will bring three meals a day to her if she doesn't like going to the cafeteria has been really nice. She lives in an apartment which is separate from the facility but she still has someone checking on her daily. She's quite busy these days!

My loved one is a resident at Merrill Gardens at Gilroy. [name removed], the sales person, is superb to work with. The housekeeping is okay. Communication with the family is okay, not great. The meals are okay, not a lot of variety. I would for sure recommend this facility to others.

I really have found Truewood to be an excellent place to live for me. The staff are all very friendly and are always willing to take that extra step to help anyone out. The residents are friendly and we all enjoy talking with each at meals and other activities. There is a lot to keep us busy. Four or five different types of card games, pool, a library, pianos, in house musical talent, Bean Bag Baseball, TED talks just started up, Bingo, a Reading club, matinees on Sunday, worship services, a sewing group, arts and crafts, bus trips and outside entertainment comes in on Tuesdays. We are always looking for more ways to have fun. I know I have left some things off because they are to numerous to mention. I must mention how great the food is especially around holidays. I thought I would use my kitchen more than I do, however the dining room is the choice to socialize, with tasty food and great company. This is the second independent living community I have lived in and this is top notch.

We are very happy with Truewood by Merrill, Fig Garden. We really like the facility itself as well as the friendliness of the staff members. Based on the experience we have had so far we would absolutely recommend this community to other families.

They are amazing! Such a beautiful place! It's a wonderful place to live. It was the nicest, had the best amenities, it didn't feel like a nursing home and great price and food is amazing.

This was a great placement for my Aunt. We picked this community because, I liked the ambiance. I could get her a room with an outside door so I didn't ever have to worry about lockdowns and not being able to check on her. Their pricing was fair. The apartment was roomy and light, and in good repair. They let her keep her dog. The outside was also very appealing with lots of greenery. They have a caregiving business Saving Grace available for assisted living services so she can age in place. I loved everything about it.

I wish that I could give them a 10/5 on everything! The staff were absolutely incredible, and seemed to genuinely care about my aunt. They were kind, patient and firm with her. The food was healthy, she had a nice big studio apartment, and the grounds are beautiful. We did not worry about her one bit once she started living at The Ackerly.

I toured Merrill Gardens at West Covina and it was by far the nicest place I've ever seen! I would have done anything to be able to afford this place for my loved one! Unfortunately, they offer a very low starting price and then increase the cost 10% per year! My loved one wouldn't have had the funds to be able to stay here for as long as she may need.

The Merrill Gardens community is fill with employee's who are loving and caring not only for the residents, but for the entire families of the residents! As soon as you walk through the entrance to the facility, a sense of professionalism and competency fills the entire building no matter if you are there to evaluate the facility or place your loved one! I would trust and higly reccomend Merrill Gardens as a place your loved one will come to appreciate and feel at home!