Merrill Gardens

Great food! Amazing staff that give good care to my grandma. I love to visit her.

Our family would definitely recommend Truewood by Merrill Georgetown-because it is a smaller facility and it has a family feel. The common areas are bright and inviting and the dining hall has the feel of a nicer restaurant. The staff treats each resident with dignity and every day there are a variety of activities to participate in. My Dad has had several medical emergencies and the staff was in constant communication with us and extremely helpful.

First the reception and greetings received as we were joining the community was great. We are very pleased with our decision. The facility is brand new with modern kitchen appliances including the washer/dryer combination in the apartment. Staff has been very helpful as we settled in after moving. We found the food and service to be of high standards. The variety of entrees and desserts are extensive and the everyday fining menu provides a variety of choices. Rooms are quiet and the HVAC works well and provides consistent comfort. The atmosphere is very peaceful with a feeling of relaxation. A variety of activities are available that permits a blending of the neighborhood based on personal interests. Quality cable tv and Wi-Fi are provided and provides great entertainment. The Independent Living is truly independent and encourages a feeling of neighborhood.

Staff has always shown kindness, patience and care. Super accountable in all matters.

I moved my sister and husband there. The signup and move in activities went smoothly. Helpful all around, including maintenance staff in connecting Internet and TV. At first dinner a couple of residents volunteered they had moved from another residence and were much happier.

I had a great experience with Merrill Gardens before my dad decided to move he was in two places that weren’t mentally healthy or social. He loved the atmosphere and people off the bat. There are still many things yet to come with Merrill Gardens and the area surrounding it. I love the grounds and their historical background. The people there are wonderful, although I do know seniors can get a bit grumpy. To be honest if I could move in today at 40 I definitely would but I have to wait another dang 22 years and hopefully Merrill Gardens being a family owed and operated and focused they will still be great when I come of age.

It's all about the leadership. Shane runs the place and he is so full of love for everyone, residents, staff and families. It's rare to fine someone this gentle, caring, and thoughtful. That transcends your all the staff, who work hard, sometimes to exhaustion, to help one another and the residents. I've never seen or heard an unkind or thoughtless word or deed. I can only hope to find such a place when it's my time to choose.

My loved one was a resident at Merrill Gardens at Rolling Hills Estates in Memory Care. The staff on the Memory Care floor were exceptional! Everything about the experience was great. I do have one suggestion: that the office staff be more knowledgeable about the tiers of service and how much things cost/how they are calculated.

Merrill gardens and the staff at Willow Glen are the perfect fit for my mother and I'm very satisfied.

The place is great! We are so grateful for Merrill Gardens at West Chester. It's absolutely the best place for my father. The staff and GM are unbelievable, attuned to my Father's Day, his comings and goings and are so kind. I was looking for a facility where he could age in place and we found it. I enthusiastically recommend it but most importantly the biggest critic, my dad, gives MG a big thumbs up. Before MG my father was at a huge senior community which no longer worked for him. I wish I would have known about MG earlier. If you're looking for a senior living place for a loved one, make sure you visit Merrill Gardens at West Chester.

I would recommend this facility to others. Friendly and attentive staff. Move in smooth. Keep in touch with family. Food good, but not gourmet. But can order whatever they want. Plus can pre order and eat in room. Always clean. Hubby bed made daily and helps with shower. Laundry done. Pub parties often and fun. I join often. Nurses come often to room and redress wounds. Lots of daily activities. They just had rate increase, but still less than most other places I have seen.

My mother, [name removed], has been a resident of the pines for over 2 years. I have always been very pleased with the care she has received. The staff is always very helpful and pleasant to deal with.

Unfortunately, my father-in-law passed shortly after we moved him into the community, so our overall experience was somewhat limited. That said, it seemed like a great place. The staff was awesome, especially under difficult circumstances. I wish he had had more time there

It is with great pleasure I tell you how pleased I am with the excellent care my boyfriend's mother is given at The Pines of Newmarket. During the several times I have accompanied him there to visit his mother, I have seen the loving, compassionate care she consistently receives from the outstanding caregivers employed there as well as from management personnel. The thing I love best about the Pines is that the care being provided is genuine and never rings a false note. I would recommend the Pines to anyone looking for an excellent place for a loved one.

My mother has been at The Pines of Newmarket for 2-1/2 years. From the beginning, I knew it was the right place for her. The nursing and care staff all take the time to get to know her, they know what she likes, or doesn't like, and they respect her preferences. If she doesn't like what's on the menu, they provide something else. [names removed] of the administration are always pleasant and ready to help the family with any needs. The nursing and care staff are very kind to Mom and the family. [names removed] and others whose names I'm unsure of, usually stop to speak to Mom and the family. The facility is clean and well-maintained. There are bulletin boards with information about the day, and upcoming activities. We arrive to visit mid-morning, and there is always something going on such as live music, a game of Bingo, reading aloud about history or current events, or a craft activity. I highly recommend The Pines of Newmarket to anyone in need of care.

Very friendly, staff knows everyone's name, good facilities, good food. Recommend.

The place for Mom helped me execute the tour visit at the facility of The Pines of New Market by setting up everything that was needed to visit and tour . [name removed] prepped us with information on what to see and ask about the facility.It gives the family more confidence when your informed of your surroundings.Price factors ,cleanliness and care was always number one factors to consider.[name removed] had those answers and as we toured we confirmed that [name removed] picked out a great facility for our love one to live at the Pines of New market.

My mother has been a resident of The Pines of Newmarket for over a year now and I couldn't be happier. The staff is outstanding and the management does an excellent job in handling the business. I'd like to single out [name removed] for her outstanding professionalism and laser-focused customer service. I am so glad my family decided on The Pines of Newmarket. I sleep so much better at night, knowing Mom is being so well taken care of.

We are very pleased with the excellent level of care my mother-in-law, [name removed], is receiving at The Pines. The staff at The Pines is outstanding. They are very attentive to [name removed] needs. [name removed] is in a reclining wheelchair and I appreciate the caregivers getting down to [name removed] eye level to speak directly to her. In addition staff engages [name removed] to get involved in activities such as exercise and mobility. [name removed] enjoys the attention she receives at The Pines.

My mom is a resident at The Pines of Newmarket, NH. The staff is outstanding. I appreciate the individualized attention my mom receives from the loving and caring employees. They have my mom's best interest at heart and go the extra mile to see she receives the best care possible. The staff is always attentive and in communication with me brothers regarding my mom's care. Thank you!!