Merrill Gardens

After observing for a long period of time, I have not noticed a vacuum cleaner being operated in any of the rooms. The room of the resident I visit is always dirty - everywhere, especially the bathroom. I have only seen the room clean once in 3 years. Evidently, no one inspects to see that the rooms are cleaned, and that the clothes are washed properly, if at all - especially on the weekends.

Toured this community with my husband. Very bright and a lot of places to do things for Mom. Loved the movie theater and the 50’s Diner. They have a bar, which when speaking to a woman who lives at Arbour Square, it caters to the Independent people more than the ones who need assistance. But, when touring saw a lot of people in wheelchairs; using walkers and motorized scooters. One was zipping around the parking lot when we first came in, almost hit him (needs to get him some glasses). The apartments in both the Independent and especially the Assisted Living were small. I don’t know how they could fit two people into a one bedroom in the Assisted Living, especially if one needed more care. Too tight of a fit. They have several 2 bedrooms, but there is a 5 person waiting list. She told us, can’t predict when they would become open. Said for us to move Mom & Dad in these small studio apartments (separate) until a 2 bedroom opened up. That’s insane my parents have been married for over 60 years and never separated. We were not happy with the lack of activities going on during a 2pm tour. It was like a nobody lives here, we saw maybe 12 elderly total, including the man on the scooter that almost ran into our car. I did see more staff, including a couple during a TikTok video shoot in an activity area (only know it was TikTok cause they kept talking about it. I would not recommend Arbour Square.

no studio option - out of consideration

Furnishings are old and tired especially carpeting, worn out. Friendly staff Price is fair, FOOD IS A DISGRACE TO OUR ELDERLY CITIZENS!! We supply our mother with food to nourish her body’s.

Do not move your parents here. If you do love your cared one do not move them here. Don’t get fooled by the nice smile and the friendly staff. They will fill you up with lies for example that you will meet a chef to accommodate your loved ones needs. Like diabetes and more and that the caregivers are professional and caring they will even walk you straight to the Caregiver office in their first floor. My mother has been left for days sitting into feces because the company this facility has personally recommend is (love apparent) fails to provide care because they just wanted my mother to move here and than charge ridiculous amount when at the time of closing the deal With sales representative they set a price for care including care, if you need a caregiver bring your own! Or keep your family as far away as far as you Can . If you make a complain to the lady who is in charge of the caregivers ([name removed]) she would not even look at you, or try to fix the problems All she do is sit in her office and ignore you until you walk away . The sales representative acts like a boss and she’s the one that calls the shots and when you ask her about all the promises she made, she responded am sorry honey am just a sales representative. I tried telling the manger [name removed] and he just had the audacity to laugh on my face and say he has no control of third party company. First of they talk wonders and personally take pride in the excellent care that my mother would get. Once you have sign that you are moving in they forget about you! even bringing a meal to my sick mother is a bother. I have seen people moving in and leave after a couple months I always wonder why now that i see my mom more often I am aware of the conspiracy this people have moving people have sign so They can get a commission and the more people come and go the fuller their pockets get. If anyone has information how can I reach higher management please share am looking for a better place where there are people that actually are professionals and caring for your family members.

My mother lived at Burien Merrill Gardens for about 9 months before she passed away in January. While the common areas and rooms are very nice and new, I found many things to be average or disappointing. The meals were average. The activities were average. The staff – other than a couple people – were disappointing (unfriendly, over-worked, aloof at times). Most disappointing, however, was the handling of my mother’s death. We did not receive any card, note, or call to express sympathy (such a simple gesture which would have meant much). We were not told they had my mother’s wedding ring for 1 week (meanwhile our funeral director was frantically trying to track it down!). And, most upsetting was that on the last day we were moving her things out of her unit (which had been paid until the end of the month), we arrived to find the new residents name on her door AND the new residents welcome package (with coupons, food, and other goodies) sitting on top of my mother’s bed! This was insensitivity at its worst! I wrote to the Burien MG and the MG Corporate Office in an attempt to find out why the handling was so horrible (and to suggest a kinder way of dealing with this situation – given they had had at least 4 deaths in a week and will surely have more to come!), but I never received a return call or letter. This tells me that it is just about the dollars – not the residents or the families. I would recommend looking into other retirement communities before Merrill Gardens.

I toured here for my loved one, and knew very quickly that it was not going to be a good fit for us. Willow Park wanted a huge amount of money for a shared room with only a curtain between the two residents. I wanted privacy for my loved one, so I knew right away that we could not go to Willow.

Staff is very unprofessional, dark and dingy like others said. Poor, understaffed memory unit.

The place seemed cozier than some but none of their furniture was provided and they had the maintenence man walk us around. It seemed like the whole time they were mentioning all of these seines that were extra and I got the feeling every month more things were going to be added to the bill. Over all didn't have a good feeling.

I was not happy with this community. She is not in this community. The staff is not helpful and did not take care of my mom wen she fell, they just called 911 and left her to wait for 911 to arrive. The food needs alot of improvements. They do offer activities. I would still recommend this community if improvments can be made.

not interested - friend lived there - not what I am looking for - small seems like old folks place

General manager is unfriendly and uptight. Time for a vacation or new job! Nurse appears to be there to collect paycheck. Not interested in residents. Upper management needs to look at the huge turnover and complaint of residents. This echos through the place! Too expensive for what you get for your money. Terrible service in dining area because of huge turnover. Underpaid employees keeps the turning over. [removed] Management only cares about those dollies $$$$$$. [removed]. Stay away! Look elsewhere for your loved one!

Courtyards in new Bern has turned out to be everything they advertised. I was very taken with how much the staff really cares about elderly folks well being . this is a perfect place for my mother based on their attentiveness and kindness I strongly recommend !

Horrible assistance. Not worth your moeny at all

We had a lot of issues. We had to fire them. We fired the care giving staff and brought in new horizon. There was poopy diapers left in a bag next to the furniture. Medication was not delivered in a timely matter. Call buttons were not responded to in a timely matter. My mother in law was in hospice, which means you don't transfer that person to emergency. She was asleep and hard to awaken and they took her to the hospital. That was really, really bad. She got so upset that she [removed] there shortly after. [removed]

When we initially went up there with my paretnst to check it out, they had all these services that they were going to include. After they got in there, none of the services were provided. They just never did anything. The food was terrible also. It was just a really bad overall experience. I would not recommend Courtyards at Berne Village to anyone.

We were extremely disappointed with Sunshine Villa. We went in and placed my mom there. They did an interview process and it seemed to be okay. She was put in the assisted living even though she should have been in memory care. They didn't have room so they put her in the assisted living. She was left to her own devices with things that she wasn't able to do herself. My mother was supposed to be reevaluated in two weeks but before that we got a call and we were given 5 hours to remove my mother from the place. We had nowhere for to put her. They were very cold and rude about it. I called everyday to see how my mom was doing and I could never get through to anybody and never got a call back. I would never recommend it to anybody to go there.

My sister lived in there and it was horrible because she broke out of there at midnight when I was in Europe and walked down to Meridian Avenue, one of the busiest strees in San Jose, and bloodied herself from head to toe and they took no responsibility for that. They promised a secure environment and said there would be someone at the front desk at all times and she just walked right out. At first they tried to tell me that she has walked down two filghts of stairs and gone out the side door but she can't walk 3 feet without her walker and can't go down one stair without help so that did not happen. They made us get 24hr care that would have been $18,000 a month on top of what they were already charging me. It was horrible. I wouldn't recommend them to anyone!

They have changed ownership since we have been here so it has gone downhill. Initially I would have rated it a 5 in the beginning, the gal we met with made a lot of promises in order to get us to sign and it ended up those things were not offered at all. The facility itself is great and my loved one loves the apartment, but it has not been what we thought it was going to be.

It has been an absolute nightmare. I believe some of this is due to the administration. They have stolen and lied to me. They were to take our insurance and they didn't. No one knows what they are doing here. I had to get corporate involved to get some resolution.