Merrill Gardens

when it comes to the cleaning in my opinion the first main entrance lobby was the only area that is nice and clean. The second floor carpeted area is in bad shape, that includes the big dining area. I remember the first day walk through with [name removed], she said they were going to clean the carpets soon. However at our 3 months nothin has happened and now we notice bad odors. We would recommend families to probably walk through first before signing any documents. With the foods, at our 3 months we never saw anything but bananas and oranges low quality.

They make everything sound great when your shopping but then dont follow through with what's promised. We are looking soon for a new home for my parents if you have any suggestions....Truewood food is really disgusting and they really limit what you can have (neither of my parents are big eaters but when you can't have a salad and other vegies on your plate that seems very stingy, they also run out of food way to often!).

Overall & comparing to other facilities nearby I think Merrill is in the top 5 but as I mentioned above there is room for improvement in the meals and needed staff for maintenance & housekeeping... always short!The people that live here are lovely and very diverse! There is a lot of participation in Resident meetings and activities.

The manager is difficult to work with and insists it is her perogative. Staff turnover is constant.The manager should be more concerned with pleasing the paying tenants rather than being recognized by the city for allowing them to hold mtgs at Merrill Gardens.

The facility looks good. It is clean and the staff is friendly. But I would not recommend them. The medical staff misses important details. They do not have the ability to transport patients. They overcharge for services they do not perform. Much of her jewelry disappeared. And they staff took advantage of her, knowing she had frontal lobe dementia.

There have definitely been some ups and downs. There is now a new general manager who seems to be on top of problems. Hopefully it gets better.

My loved one was previously a resident at this facility. We moved her to a different place that has been much better for her.

My dad was living in another community and I moved him to be closer to my home. The salesperson (Martha) was terrific and assured me that if he fell they would help him up. They didn't, and just called an ambulance every time. He ended up in rehab and when it was time to come back to his apartment they said he had to have a round-the-clock sitter because they couldn't care for him in assisted living. Food was horrible. One night all my dad had available was yogurt cups or jello and I raised hell about that. They "ran out of food" and Monday was the cook's night off.

There was no orientation. Activities are moderate. Food is excellent. Renovations are in progress.

I feel like the staff I have personally interacted with are very nice and seem to honestly enjoy their jobs. I feel like they are very personable with the tenants. We chose this location for my father for two reasons. One it is very close to our home. The other reason was the monthly cost.

My loved one is a resident at Truewood by Merrill Boise. Communication with the family has been very minimal, but everything seems fine so far.

No option for reduced meals. Management not accessible. New maintenance staff is still catching up. Would only recommend with qualifications.

We have had issues with staff (agency) coming and going so frustrating that the communication between staff is not great. Staff doesn't seem to get the fact that we, as a family, choose to do my Mom's laundry and things continue to go missing. As of last night my mother has had 3 falls- all from a wheelchair despite asking them to not leave her unattended in the wheelchair in her room! (the second time it was 10 hrs after the fall before I got notified of the incident!) Right now they are dealing with a covid outbreak but no communication of this to families despite going into the holiday weekend!!! So communication to families is a BIG issue! (lack there of!) The food is mediocre at best- they feed the bigger meal at noon, and lots of sandwiches at dinner in the evening- how about adding in some soup or something warm this time of year! Presentation of said food is poor-things are pretty bland looking- how about some fresh fruit and not always gross looking canned fruit cocktail!! With only 50 residents, I had hoped the food would look a little more appetizing since the description on the menu looked sounded pretty good! One of the main reasons we chose The Pines, was location to family and cost. The base cost is reasonable, and we pay [fee removed] on top of that for her "level of care/specific needs" So just under [fee removed]. I would have thought the extra care she needs would include better monitoring but l am beginning to have some doubts due to the 3 falls in 2 months!! Overall- things are average for the most part. Have I thought about looking for a different facility that is more nursing home, vs assisted living. I was told there is generally more licensed staff (RN, LPN) in a nursing home vs assisted living so maybe Mom needs that type of facility?

I picked it because of the synagogue being across the street not sure whether or not I'd recommend it although having been to two I guess to some degree either the same they both have problems maybe others do too don't know.

It's really for independent living. Not enough assistance for those assisted living people. Not a good place for an active person, or a social person.We picked this community, because of proximity to my sisters house. It was small, my dad was very simple, so he didn't need a fancy place. And priced right. And it was clean and very quiet.

There have been many complaints about roaches in the rooms, overcooked food (ex. tough meat), and a lack of thorough cleaning by the staff. Overall, not a good value. It has been very disappointing.

mom Loves the staff there and other seniors there. She is happy, but i am not happy cause she earns [removed] for rent in Social Security funds and i have to now move her as her rent is hiked up, i took up a job to support her needs. Bring food for her so she stays connected to her roots. But the rent hike promised before move in was to be [removed]and i see it has increased by much more. Sad to take her away from an environment where she is happy. Hoping you can work with me to what was promised?

My sister is young for Merril Gardens. She has mild cognitive impairment, and even though we are paying for additional treatment, it's been a month until things were lined up. The facility is very clean. The price is reasonable, but it just isn't set up for someone who is in her 60s.

My family and loved one had an average experience with the community. The care staff are really wonderful. The community. The community is clean. There are meals and activities available for the residents to stay social.

We picked this community, because prior to my mother moving in my step father was there. I would recommend that others, visit and make an educated choice. It's okay, no other experience to compare to.