Leisure Care, LLC/One Eighty

Our family had an in person tour and the lady who led the tour was almost to overly friendly and bubbly and for what they had to offer the pricing was to high. They did have a decent outdoor area and a nice trail that did circle the community with blueberry bushes, but it was off a busy street.

The level of care was initially started at a low level, and then increased the care level of my loved one after moving in to the community. The community made promises to us about changing meds, meeting with a social worker, and more and these didn't happen during my loved one's time here. They also promised us that they would assist my loved one to integrate into the community and my loved one didn't receive this. There was a staff member who refused to assist my loved one in going to the bathroom. The staff member stated that they would have change my loved one due to lack of staffing. There was only one staff member at night when my loved one pushed the call button. The staff let me know that there are times at night that they are left to only having one aide at night, and this made it hard for the staff to assist the resident's care needs. There are lots of bells and whistles along with promises, and these weren't fulfilled. The community stated that the family was making it harder for our loved one to transition into the community because we were visiting daily. The quality of food wasn't up to the family's standard as it was a lot of processed food. The community stated they couldn't accommodate the dietary restrictions of the residents.

I toured Grand Villa of Melbourne and they have a great staff, who were very friendly. I wasn't as impressed because they had some things under construction like the pool and whatnot. It seemed like there were a lot more residents sitting around and I just didn't feel comfortable that it would be a place I'd want my mom to be. There was nothing wrong with it, but I go by feelings a lot. Because it was previously a hotel, it felt like a hotel atmosphere. It was busier, but people were kind of sitting around and I didn't get to see activity or organized activity.

The staff that are currently working there are great, but they are going through a big turnover right now so a lot of the staff we got to know has now come and gone. They just brought on a new chef so the meals are getting better and the overall value is starting to improve.

They are very over priced, for what it is.

They say they are going to do activities and then they do not do them or they cancel them - that has been my loved ones biggest complaint.

Our loved ones are enjoying the meals and dining service and all the activities but at this moment we would not recommend this community to others.

Our family had an in person tour and our loved one like how the room she would of had looked over the river, but we just did not see much activity going on. We didn't see residents interacting with each other, and there really isn't gathering places for people to hang out at.

Beautiful place but the care is not there for what you are paying for.

Sage Spring is a new facility therefore they have all new staff that are not necessarily trained on dementia care. Communication has been a problem and something they could definitely improve on. It is hard to reach the front desk and even harder to reach someone in the memory care unit. The facility itself is beautiful and the building is wonderful.

I didn’t like that facility was old, and I didn’t like the high placement of windows in rooms. You couldn’t see out really well. But the facility was clean, and the staff was friendly,

This was a good tour we just did not feel like the community was a good fit for our loved one.

There are some good staff members, and then there are some that are lacking. I think they're understaffed sometimes as well. They told us it would be no problem to turn the TV on and off, but they they have not done that consistently. As far as cleanliness and grooming of the residents, there' s been numerous times it seemed our loved one had not been washed in a while. I've had to take her home and giver her showers because her hair has been greasy. Sometimes the food looks good, but it tends to be cold. I asked them to heat it up one time, and the woman gave me some attitude about it. They haven't had many activities. I know they just hired an activities director, so I'm hoping they'll begin offering more. Clothes end up missing, which can be common in memory care. But it's still frustrating when you brought fifteen pairs of socks and end up with just one pair. But the building itself is only a couple of years old and is very clean.

We virtually toured this community. The staff was very friendly and shared a lot of great information. The tour was good but we couldn't do an in-person tour due to covid

It is probably the best place around here. I get weekly emails from the community. The staff is responsive to my calls to check on my loved one. My loved one enjoys the food here. There are arts and crafts, movies, social events, and other activities for the residents.

Our family had a virtual tour experience and when they were showing us around we realized that the community had multiple stories. The activities were on the 2nd and 3rd floor so the accessibility would be difficult for some residents.

They don't offer activities, if the residents don't put the activities on, then it happens. Otherwise the community cancels a lot of activities. There is no activity director. I wouldn't recommend this community. I feel the high management is rude. I feel they false advertise. I didn't have a lock on my balcony door and there . The appliances should have been matching and they weren't. The residents are pretty friendly. The higher up office staff are rude. The higher up maintenance man was horrible, due to them entering my apartment at anytime. I signed a paper unless it is an emergency and then they could enter only. They had a staff member in the exercise class only, that I was aware of. They had a corner market in the community. Since they didn't have a staff member (who was a volunteer) and then the residents had to run it. So the store had to shut down eventually.

Definitely have a camera in the room so that the family can see what's going on with that loved one when they are not there. The biggest problem was the food, it wasn't good, Breakfast was fine but lunch and dinner were the same meal. We chose this community because that had availability and I looked at others and this looked to be best of the ones I've seen. I would not recommend this community to other families.

Facility was clean and people seemed nice. Wasn't aware that they didn't have 24/7 nursing care (in emergency). Something that I should have checked out myself better! Guess they dropped some of that. (didn't want to pay the extra license) Residents seem to like group activities like the balloon volleyball. They need more of those.. People do enjoy the music and the ice cream social. More bus tours going some places..