Harmony Senior Services

Like most assisted living/nursing facilities, Harmony suffers from uneven performance for all the usual reasons: low pay, chronic short-staffing, high turnover of employees, too many chiefs and not enough Indians, and the lack of a shared sense of mission. Morale needs bolstering. But I didn't witness anything but kindly interactions with residents.

Overall a good experience. Be sure and ask about move in incentives. We got first month free rent and waived community fee. This saved my loved one more than $4000 first month. Staff are friendly, courteous. Facility is very clean, updated and appeals to retired professional seniors (lots of teachers, nurses, govt workers). Good variety of activities on independent and ALF side M-F, not much weekend activity at all. Staffing has improved in the last year, but still short AL side. Recommendations: -Check in on your loved one several times a week at different times day/ night at beginning- get idea of how they are adjusting. - see how often they are being checked on ( maybe they need more or less) - meet the staff - join them for lunch to try out the food/service. -stay involved in their care, ask lots of questions (appetite, sleeping, engagement). Don't be afraid to ask questions, speak up. Staff ultimately appreciate your presence and acknowledgment when they are doing a good job caring for your loved one.

This facility has been running on automatic pilot (no executive director and no nursing director) since mom arrived a year ago. Point of contact for issues were attended to by the memory care nursing director. There was little to no follow-up. I think we are on the 3rd regional director. Our biggest issues have been staff assisting mom w shower / and hair shampoo 2x week. To make sure this was occurring I was personally assisting mom. Bed linens are supposed to be changed once a week. If mom's bed linens were soiled w bladder leak l, many times linens were not changed then either. Chronic understaffing, poor response to call button. Several times mom would need help in bathroom. In the past 2 months things are improving, still not to standard in contract in my opinion. Harmony is doing a lot of advertising on TV. Additionally there is a brand new facility that will ne opening soon, less than 1 mile away, Harpers Station at Yorktown. They will have independent, assisted living and memory care.

My sister is the resident, she says food isnt good, & there has been disturbing amount of staff turnover. Our goal in selecting it was safety and basic amenities such as heat, building maintenance & opportunities for social interactions.

Staff is friendly and cares, but not always fully staffed. Ironing out billing-keep an eye on it. Be there as much as possible to advocate and do for your loved one. Picked because of price & location.

This facility will sell you a beautiful package but the overall quality of care doesn't match the price tag. They also increase the rate once you get in and don't value your concerns or comments.

The staff is lovely, however they are somewhat understaffed. Communication has been great. I would recommend the facility, but advise the family to be an advocate for their loved one and to expect a rough transition as they work them in to their schedule.

When short staffed facility uses nurses from an agency. These nurses have no invested interest in the community. They also know that as long as they don't kill a resident, the worst that will happen to them is they won't be asked to return, thus allowing them to be very lazy in their patient care.

Its a decent place. I picked this community because they had limited income and this was the best option out of all.

It's nice but it's understaffed. The nursing staff doesn't help my mother. They hide and avoid eye contact when I walk in. I picked it because it seemed much better than what it is.

They have a serious problem with staff turnover. Communication with the family is awful. I am consistently trying to get updates on my loved one. The food selection is limited and takes a long time and the quality is poor. They try hard, but cannot keep up.

The staff is pleasant. Housekeeping is lacking. Private apartments, common rooms, especially the dining room, are not clean. Suggestion: hire more staff. Meals: poor quality, both presentation and taste. Need to use better quality ingredients. Wait staff is pleasant, but overworked. Suggestion: hire more staff and increase wages. Issues with over- billing and not paying contractors in a timely manner. I would recommend this facility to others, but with reservations.

As of the first of 2024 they are increasing their fees and I feel that to be unfair due to the fact that they are very understaffed. Since being involved with them since March of 2033 the staff has had major changes and are constantly leaving. How can you justify an increase with this being a constant issue. My mom has been in rehab for the past few weeks from a fall and my fear is that even though she has a private caregiver with her doing the day Monday - Friday, I worry about her during the nights and weekends. The nursing staff is very short and I worry that she will not get the attention that she is going to need when she rerurn's to the facility. Even though they are short staffed, everyone that I have dealt with has been very nice.

Overall experience is lower due to great difficulty getting help when needed (twice I waited more than 45 minutes and then went floor to floor in search of help; many other waits were more than 30 minutes). Also, the facility seems to have bookkeeping/accounting problems and doesn't address or correct them promptly when the problem is brought to their attention. The long waits affect quality of care also.

They have mymobilemd come into the facility but I can't get any communication of what they are providing. Also said we would get a pass key to enter the memory care area but then later said we would not get one. I know they have had people work there then quit so maybe they're not as knowledgeable about how it is supposed to work.

I picked the community because it was clean and seemed nice. Good sales pitch. After signing the lease was a different story. My mother is in memory care, and they were not ready for her move in. None of the staff were aware of her moving in. It was a very rocky start. It has since gotten better, but I would be hesitant to recommend because I believe they are understaffed and not properly managed. The activities and interaction with memory care residents is not strong, but she is kept clean, dressed, and fed. They are supposed to be hiring a new memory care director, so will see if that brings improvement. Overall, it's not been great, but not so bad that I'm looking to move my mother out yet. Several of the individual workers are really good also, just not enough of them.

This was the only place we looked at as we needed something quickly. Run quickly in the other direction. They said in the initial meeting that residents would get 2 showers a week, laundry 2 times a week; three meals and 2 snacks. Reality was showers were once a week, laundry was once a week or less and snacks were non existent. Staff was rude and didn't communicate with each other. Medications were forgotten. Blood sugars were not taken and then false numbers put in. Reported 2 issues to maintenance and only one was addressed and they took a month and a half. I would absolutely NOT recommend this place to anyone.

My loved one is currently a resident at Harmony at Bellevue and overall his experience at this facility has been pretty good so far. However, the Healthcare Director of the Assisted Living unit jumps to conclusions not entirely supported by facts. Just don't get on their bad side. Overall, I would recommend Harmony at Bellevue for residents of average or better health. Especially if there are concessions on pricing.

I moved my Dad in during director of nursing and executive director transitions. There has been a lack of orientation and offering of information unless I specifically track someone down to get questions answered. Some of the staff are spectacular and have helped me a lot but I've had to ask. My expectation was there would be a meeting upon joining the community and I would be part of creating a care plan for my dad which has never happened. I don't know if that's generally just how it is or if it's because of staff changes. I'm still happy with the move overall.

Our family had an in person tour with Harmony at Columbia and overall it was a good tour experience but the common spaces are too small for the number of residents there. It feels claustrophobic