Harmony Senior Services

It's been a mix. I have been a little disappointed in hygiene care for my mom. I went into her room on several occasions to no toilet paper in the bathroom and hard toothpaste on the brush... indicating no one is helping her brush. She begs me to take her home (although I've heard this happens a lot:(. It's the best care I can get for the lowest amount of money. I'd much rather have her closer to me so I could visit more, but that means an extra [fee removed] I thought about moving her to a more expensive place (which means her money runs out much sooner) but I signed a year contract and there is also "activity fees" of [fee removed] on these places, so I will reevaluate in March.

My whole family really liked this apartment complex right from the beginning. Unfortunately, a few things have changed throughout this past year, but for right now, we aren't going anywhere, Mom still loves it here! About two months ago, there had been a horrible fight inside the front doors that had led to a tragic death outside of them, on the parking lot. The staff here has always been friendly, but there are always a few bad apples anywhere, and it is not any different here. Our loved one, lives on the independent living floor along with many neighbors. Now, one issue we have is that if our loved one falls, the staff can not help pick her up, and before moving in, I was under the impression they could help to get her up so I didn't need to call for an ambulance. The dining room is beautiful, but in the past, the staff and the food have also been another issue. I just hope they can keep the good employees they have now because they have had some that were extremely rude. It seems like the food is getting better now, and I hope it stays this way because in the past, some meals have been very unusual, served cold, or they had even completely ran out. When it comes to activities, there is plenty to keep our loved ones active. They offer physical therapy, they have bingo, there are crafts and movies, and they even have a beautician available to get her hair done. Value for the cost to live here, I'd say it's fair. However, they just had an increase in rent and several other things to. Right now, it's high to live everywhere, so maybe it's on average?

The staff could stop taking away her TV remote. Letting her have her inhaler on her person. A couple of nurses could use an attitude adjustment.

I had to stay on them to get my wife mattresses off the floor and onto mattresses rails. The room was dirty walking in. I would no recommend them for respite care.

The nurses at the facility are great! The meal prep and activities are nice as well. The Business Office is slow to respond and unprofessional. The Harmony Collection at Hanover is not a bad place overall. It is a little pricey though.

I would say be careful with the care issue and turnover of staff. Not very stable. I have seen much worse but was hoping for better.

The facility is new but has had leaks and the floor is dirty. Memory care also doesn't have enough ventilation and can smell pretty bad. Staff is a mixed bag. Some are great, some not so much. Except for a couple cna's, it's been a pretty big revolving door, especially with the facilities leadership. It has gotten better though since they stopped using agency staffing for the cna's.

I wouldn't recommend this community for individuals with progressive dementia symptoms. They are either incapable or unwilling to devote the time needed for those on a higher attention need.

The sales pitch to get family members into there is not the actual way things transpire. Supposed to have a reminder for the first week and escort to and from dining and activities, did not happen, laundry and weekly cleaning service did not happen and bathroom plumbing maintenance was needed and my husband had to fix that since they did not come. And medication service, supposed to be taken care of with blister pack, paying extra for that service and it still is nor being done. My husband has to constantly handle this when we are paying extra for this service. It was a little disappointing. But she is receiving ok care that we know of. She likes the food and she is receiving her medication. Just disappointing that they call us the day her medication runs out and we have to jump through hoops to try to get the prescriptions filled and to them when that should have already been set up. No one can provide an answer as to why this is happening

Main area is fairly clean, personal bathroom and room don't get cleaned very well! Toilet stays dirty! Furniture in main area is cloth and needs to be replaced with something different due to mostly incontinent residents! We have been told for months that they are working on this! Staff is very friendly! All of the front lines workers are easy to talk to and seem to genuinely care! Communication is lacking and needs aren't always met. I have text the nurse line twice with no response. I haven't tried the food myself but my mom eats very well and seems to enjoy the food! Right now there are limited activities in the memory care unit. The lady that was there when my mom first arrived was fired and now her replacement has resigned! To me, almost all memory care units are expensive and the care is OK. Harmony is more economical for us because my mom is in a shared room. This is the 3rd home my mother has been in over the 3 years she has needed care. I do NOT think she isn't looked after but there is definitely a problem across the board in these facilities. The front line workers are UNDERPAID and are doing their best but there is limited staff. I have yet to figure out where all the money goes that is paid every month but it doesn't go to the hands of the workers. My dad, who is currently deceased, was in 2 facilities and the best one HANDS DOWN was {facility removed]. At the time that he was there ([date removed]) it was privately owned and the owner was there daily. A Place for Mom assisted my family with finding that facility as well! Sorry that my review can't be all 5's but this is the current reality of most all facilities! Room for MUCH improvement in our elder care across the board! In all fairness, I do need to add that Harmony's care for my mom is leaps and bounds better than the[community name removed] !!! I would recommend it, I just think the entire system has issues. Harmony is MUCH better than the residences! Nice facility with room for improvements. Very friendly staff!

Nice community, decent activities and support. Food is terrible. Need more handicap or just close parking spots they put my in law on independent living but she probably should have been put in assisted

The facility and apartments are nice but overpriced for services provided. For over $[removed]per month you get a 1br/1bath apartment, 1 meal per day, transportation provided if needed only 2 days per week and some activities like bingo, outings, etc. A life alert button is given to residents to wear around their neck. The resident I have there fell and couldn't get up, pressed the button for help and nobody came for 45 minutes. The person who came was the front desk receptionist, who called EMS to come help him up and they left him without checking him out. I called EMS the next day because he was in pain and he was transported to the hospital where they found he had a broken bone in his foot, bruised ribs and was in AFib. He was treated in the hospital over a week and sent to skilled nursing for further care for 20 days. You're just as well off to live in an apartment than independent living at this facility for $[removed] per month.

I probably would still recommend because I saw where she came from, and honestly even some of the best places still eventually reveal some flaws. Mom's opinions are colored by other issues that have little to do with the facility itself, but rather her mental health as a nonagenarian with possible untreated depressive tendencies

My husband went into hospital two days in a row for falls in June. It was determined by doctors and Harmony that he needed more skilled nursing than Harmony could provide. This happened on [date removed] We paid for the whole month of June which is a lot of $$. They will not even respond let alone refund from the [dates removed]. My husband is a Vietnam veteran. He deserves better and we always paid on time.

The difficulties at this facility involves the lack of and rapid turnover of staff. My parents are unhappy when things aren't uniformly done because the facility is scrambling for personnel. Also the kitchen rating has not been great and the assisted living section just had a bad report from some agency.

Housekeeping, Food Services are two areas where promises made on signing up but are not kept. Communication with residents from management is poor. I feel confident that these are the best independent living apartments in Savannah with most importantly washer/dryers in the apartments. My only caveat to this is that they need to work on housekeeping, cleanliness and food service.

She wasn't there that long. But we didn't have the best communication with the staff. The ones there seemed very overworked and communication we had with the higher ups was hard. They do need improvement with the staff and communication with the families

I'm in Assisted Living. 45 min wait is minimal for most calls. Staff is turning over, maybe better, but how soon??? Newly constructed building. Laundry done weekly, but left in basket on bed. I use a battery cart to get around . Dining Department has new chair. Lots of changes. Never know from day to day

We would give the overall experience a 3 1/2, and that is due to the turnover of administration. Other than the above & as he says "food needing more seasoning" everything is "ok". However, we would recommend this community to other families based on the experience we have had so far.

We dealt with some wonderful people and the facility itself is very nice. Negatives - we called the nurses station on the appropriate floor many times and not once did anyone answer and half the time the voicemail was full. - after our loved one left the facility, furniture was stolen from their room.