Harmony Senior Services

My mom has been at Oakbrooke for almost one year now. In that time I have seen a lot of staff changes, with the most recent being the entire management staff. It doesn't seem to be managed with the same efficiency & communication as I experienced with the previous Executive Director and staff. It doesn't seem that the new Director has as much interaction with her personnel as the previous one. I do feel the facility is still one of the best in the area.

Activities are posted daily... The staff is excellent... The facility is well kept and in good repair... There is ample parking... It is just up the street from the UPMC Medical Complex... This is good so when emergency events occur, response time is minimal...

The aides in personal care are great! The food is definitely not home cooking ! As long as you aren't looking for a perfect place ! It is clean and they are trying to have more activities!

My sister is living there, she loves it. She has dementia it's not horrible. What she likes the most is the friends she has met there , they are a lot like her. The staff does not hover, lets her do pretty much what she likes. She does not do any activities she would prefer reading. She loves the food, every thing is very clean. Her room gets dusted mopped, and garbage removed daily. She has a medium studio apartment. It holds a double bed, rocker recliner, dresser and tv, plus two fold up chairs and small end table. It has a full refrigerator , microwave, counter and sink. Every room has a large bathroom with a walk in shower. The room is plenty large enough for her. My sister is happy. I'm happy for her. That's what it's all about with this horrible disease.

The staff are pleasant and attentive. The nursing staff respond quickly. The food looks and smells great. There seems to be a variety of options day to day. The room is on the smaller side it seems we just keep down sizing down which us sad. The bath is large. There is limited storage in the room. I've not seen many activities in action. I have been able to schedule nail appointments for mom at the community and I think that helps her sense of self. Overall my mom is more alert, seems happier and has made a friend. She doesn't stay in her room very much so she must be out socializing (as much as possible at this stage).

The overall facility and experience is very good. The one big dissatisfaction is the overall quality of the food and the shortage of servers. Every dinner is a slow process for meals that are below average.

The staff are wonderful! Upbeat, supportive, caring. The apartment is fine for size, and the balcony is an added extra. The food is pretty heavy and bland. She's always been slim, and she's gained a concerning amount of weight since moving there. I know there is a revamped menu in the works, but since the residents choose their meals, I'm not sure that will change things. As far as I can tell, [name removed] doesn't take part in any activities. It would be wonderful if she could be encouraged to be more active, but I can't see her joining an exercise class. Maybe just organized walks around the grounds. Overall, I'm delighted with this change, and she seems to be content, which is the most important thing.

The experience with Harmony has been very positive. The staff is incredibly helpful, knowledgeable and attentive. The apartment size was the best of all the sites we visited. The food is good and the structure of the dinner service and the thoughtful table assignment (placing my dad with other military veterans) has been something he has really appreciated.

Well to start this is for my mom but I will help the best I can. She has been in there for 3 weeks now. And is starting to feel better about living there. She did not like the food at all refused to eat the bland food. It is an adjustment. She is not one to cook her own meals before moving there but not used to bland food like this. I ate there one time before moving down to Florida and I ordered off the menu (burger and sweet potato fries). I ate every bite. I do think she is trying different meals and is getting better at liking the food so so. They have not cleaned her room in the 3 weeks she has been there so that is not good. The size of her studio is definitely small but that is all she could afford. Overall experience [name removed]helped us out a lot in the beginning and still helps if we have questions. It is an adjustment and she will come around which just in the last week is getting better at getting out and adjusting.

The staff and care are excellent! She loves the people and activities. They have a lot of opportunities for social mingling.

I am very happy. She is not happy with the food complains all the time. The Staff is over the top very happy with all of that. She's in a one bedroom. It's very nice. She doesn't participate in activities much she's just it's hard to get her to do that. They do go out to lunch and she will participate with that. Really the only complaint is the food and the meal service which I know they've had a problem with employees

Staff friendly and careful with my mom, food good, apt size better than others we looked at. Initial issues with billing (new facility and staff) have been addressed.

The apartment size is more than adequate. The only issue is the entering and exiting. I know Memory Care is special but the bell from what I understand can't be heard sometimes. They are also busy caring for their patients, I get it.

The staff is very friendly, the food is good and his apartment size is just right. I would recommend them to others who are searching for senior living for their loved one.

I think facilities are good, food seems ok... but they are not very organized and seem under staffed... my dad has missed many shower days ( he gets 2 a week) so when they miss one it's a big deal and if they miss 2 in a row- yikes! It took forever to get a call button for his neck to be able to call if he needed help ... that was very concerning to me and they are slow to respond so if a true emergency then it's a bit scary... but residents are great and I am sure it's hard to get good quality staff anywhere.

Very happy with the overall appearance of Harmony. Very upscale with furnishings and always clean. My father receives very good care for the most part. Harmony is experiencing staffing issues with dining hall staff and aides. They are currently interviewing applicants for all positions. It is taking some time as expected but staff that is available are helping out in whatever area necessary. If my parents have any issues, I feel very comfortable and confident I can speak with person in charge and they help to resolve the issue.

People taking things from the room of my sister in law. Her cell phone was missing. I had to purchase 3 chargers. My sister in law said the food was good. I am not sure which one of the staff is taking things from her room. It is very clean there. Doors on back door 1st floor should be closed. There is space between the doors that will allow small animals in Harmony Assisted Living.

Very happy with the overall appearance of Harmony. Very upscale with furnishings and always clean. My father receives very good care for the most part. Harmony is experiencing staffing issues with dining hall staff and aides. They are currently interviewing applicants for all positions. It is taking some time as expected but staff that is available are helping out in whatever area necessary. If my parents have any issues, I feel very comfortable and confident I can speak with person in charge and they help to resolve the issue.

These comments are based off on the first 6 weeks since my elderly parent's admission to personal care. It would have been helpful to have had another resident or two who had a close by apartment be tasked with helping to orient and acclimate my parent to the facility. It is a huge adjustment, particularly if there is any cognitive impairment, dementia, etc. someone to come by to take newbies to meals and activities. This could have been enriching if it was someone with similar interests and tastes. As a family member, I have had to navigate many questions, with little guidance.

Rooms are nice, memory care is clean (without the smell of disinfectant) food is good . Dad does not participate very well in activities. He wants to stay in his room and watch TV. Staff could always be a little more attentive to dad's needs.