Harmony Senior Services

Based on staff and care. No response to request for help/needs, medication not given, no visitation to room, bathroom covered in feces from nighttime until 3pm after several requests, left in hallway bent over back of chair after reported, injured falling out of wheelchair while attended by staff. Food: positive Cleanliness: building clean Room: positive Activities: excellent After 3 1/2 days Harmony's doctor recommended hospitalization. He walked in to Harmony. He was taken out on a stretcher. I've tried hard to find excuses for the lack of care including [name removed] attitude. I was there most of every day and had Carilion Hospice for support as well. Had his prescribed medication been given and just a bit of attention given to his needs, I believe he could have had a satisfactory stay. Our Carilion hospice representative can substantiate all issues.

It has been nearly a year since my mother was there so hopefully they improved. They were not capable of taking care of someone in her condition at that time. I transferred her to another facility after one month there. Be careful of facilities claiming they can do more than they are capable of. Diamond Ridge even sent a person to my mother's rehab location to evaluate her condition before accepting her. They made it sound so great how much they could help her. I even paid $2000 per month more for special care above the normal rate. Turns out they didn't have the staff to even provide basic care. I feel all they wanted was our money. They even staged the work station with two employees when we did the tour of the facility. The month my mother was there we never saw anyone there again when we visited.

Horrible. They do not care for the residents. They don't keep them dry. They administer meds they shouldn't be on. They let residents smoke in the building.

The overall experience has been a 1. Cleanliness, as far as cleaning his room, which is included in his rent, has only been done one time in six weeks. It’s supposed to be cleaned every week. Friendliness has been about a 3. Quality of care—who knows, because he doesn’t get any. Administrative staff has been a 2. We were lied to about multiple things. We were told we could move his furniture in by [Date Removed] as the new carpet was promised to be installed. We arrived on [Date Removed] to move furniture in and absolutely nothing had been done to the room. We made several calls, mostly unanswered, until we finally reached the salesman. After multiple calls, we learned that the carpet was not ordered. It took almost 3 weeks to get the carpet in and the room cleaned. He finally got moved in on [Date Removed]. We were told he would be compensated for the days he was not able to move in starting Dec 31. That was a lie. They did pay for Dunbar transfer to move him (costing [Amount removed]), but refused to compensate him for the rest. At [Amount Removed] a day, that’s hardly fair. Then the custodian threw away the bed slats to the bed and the brackets holding the mirror to his dresser. My BIL cut some wood for the slats so we were able to get the bed together. The brackets were supposed to be replaced, but as of today they have not. It’s ridiculous. The food has been a 4. Can't rate the activities because he hasn't participated in any. Value for money has been about a 3.

The communication is awful--stay on top of your loved one's care-- don't put your trust in the facility

Look elsewhere. Cleanliness was not a priority there. I saw a resident fall and hit her head and when I told someone, they did not jump to action. My father fell two weeks prior and then fell again after he got back up. Somebody saw him fall and hit his head and then watched him get back up only to fall again. Very disturbing and concerning. There is more, but I will leave it at that

Find somewhere else to take your loved one. This place doesn't know how to take care of memory care patients. They are also mean and rude.

Often times they would set her in the dining room and put food in front of her, but she could not feed herself. This was our experience a year and a half ago, I am not sure if things have changed since then.

During the ice storm in [date removed] not only did Harmony at Bellevue’s (Harmony Senior Services) generator only heat 3 common areas of the 1st floor of this 3-story 180-unit facility when temps dropped to -0.6°F to 2.1°F, they were also misleading in their emails to loved ones about the situation. They did not tell us that residents were having to sleep in chairs & their wheelchairs in those 3 common areas for warmth, or that the emergency outlets were not working consistently, or that they had a staff member guarding an exterior door to keep memory care residents from wandering off, or that the fire panel was not being powered so they were on a constant fire watch from [date removed]. We should have been told the truth about what was happening. The news footage shows that my mother's room was in the lower 50's after only the 1st day without power and before temps dropped to -0.6°F to 2.1°F. That’s minus 0.6°F. [website removed].

The only person who was actually nice to deal with was the sales lady. Once we got in felt like we had been taken. Switched room from the one we were originally shown. They put her at the farthest from the nurses station which didn't really matter because no one was ever there anyway. Memory care had scary men walking into mom's room repeatedly all hours of the day and items repeatedly stolen. Laundry was never done unless we questioned it and then she didn't get linens and clothing back. Room and bathroom cleaning was non-existent unless I sent them pictures showing how bad it was. Extremely rude administrative staff and remainder of aides sat in corners or outside on phones all day. Couldn't get her out of there fast enough!

My mother never set foot in the facility because her health took a severe downturn the day before I was supposed to move her in. I had to get a lawyer and it still took a year to get my contractually agreed upon amount of money back. Excuses after excuses and it cost me

They could return my [fee removed] deposit now that my Dad is not moving to Tennessee - which they promised me they would under these circumstances. Instead, they have kept the money and refused to communicate with me or Tennessee state officials about the refund. They are liars and i would caution anyone from putting a loved one under their care. If they treat potential residents this way - how do they treat their residents when they only look at them as potential profit.

I wrote an earlier review of the unprofessional customer interactions I received from [name removed], Director of Sales and Marketing about not getting my deposit refunded. Once I reached out to their corporate office, I was contacted immediately and my deposit was refunded. Thank you to the corporate team for such fast and professional communications and actions. Although I have been made whole again, my initial experience with this facility has not been favorable and that will be the message I give when I am asked about my experiences.

Well I was evicted from Harmony at Elkhart, someone opened my USPS mail package with my VA ?? in a sealed package, they stole one of my prescription medications, who did it I don't know, they stolen food from my refrigerator, I had clothes come up missing on laundry day, I had staff borrow money from me, I had Staff complain about management to name a few issues, they banned me from coming to the property, I offered to pay any rent back in payments, they refused.

I would not recommend Harmony on the Peninsula. In the past few years that my mother has been there, they have gone through a dozen executive directors and as many if not more nurse directors. They had an excellent director in 2024 but the staff ran her out before a year! I heard she retired...good for her. She was holding the staff accountable and they hated her. The food is awful, and the business office never calls you back. She is too busy reading at the front desk or gossiping with the staff to answer a voice mail. Activities is a joke and very childlike. The same thing over and over. I am posting reviews where I can to prevent others from making the mistake that I did. I visit daily and only see leadership on Family Night.

Not enough workers to prepare the meal take orders for the meal and properly serve the meal. This needs to be addressed I can see this has been going on for a LONG time since there is no official director but a full in. Memory care are served meat that they cannot cut There is not condiments available and if you ask for it you never get it by the time your finished eating and your food is cold Please hire more cafeteria workers because you don’t have a restaurant style dining room and fast food would be more appealing Come on Harmony y’all can do better than this address this issue and fix it! There are only 2 individuals taken orders and one of them sits at the table with the residents and enjoys herself instead of speedily taking orders and the residents say she messes up the orders she does take the other individuals taking orders is standing up and moving quickly [removed name] sitting No management or supervision is occurring in the main dining room please assess your workers

After touring the facility, spending hours completing the paperwork and returning it within a day, being told they were sending someone the next day to evaluate my Mother and that if they felt her care was more than they could provide would give us a few recommendations for a more skilled facility, we were extremely excited. Not only did they NOT show up to evaluate her, they didn’t call to inform us and didn’t return any of our calls. An entire week later, they called to let us know that they had just gotten through the paperwork and were sending someone the next day. After a week of zero communication, we went with another facility. Oh and the best part, the Sales Director admitted when he finally called that they couldn’t have supplied the kind of care he thought she needed. Communication is huge when it comes to the care and safety of our loved ones, and Harmony showed that their communication is just nonexistent.

I honestly don't even want to think about that place. From the outside it looks like a nicely run place but it's not. My dad wasn't the easiest the handle. He was getting mean with his dementia. There were also family problems. Two of my siblings wanted him home. My mom and the rest of us knew we couldn't care for him. We argued a few times there. The day we found out he only had a couple days to live, my sisters who wanted him at home got very upset and lunged at my other sister and I. It was inside my dads room. It didn't go further than that. [name removed], the manager was called by an employee who was outside of the room. She decided to call the police. We were kicked out and barred from there. We couldn't even be with my dad when he died. They wouldn't even let me come back in to clean out his room. I had to have my husband do it while I stood outside his window directing what to take. Needless to say, we shouldn't have been arguing and my siblings who didn't agree with him being there did give them a hard time. But what they gave them a hard time about were legitimate things. He was left in his spoiled diaper way too long. His toilet and potty chair was hardly ever cleaned. They emptied garbage but rarely cleaned or swept the floor. They left wet soiled clothes in his hamper for days. We were in such a stressful time and knew he didn't have much time left, we didn't want to uproot him to another place and go through all of that. It was a mess. I can't even drive past that place.

Harmony at Reynolds Mountain was a horrible experience. I had to report them to the state on several occasions, and mom is no longer living there. She received terrible care, meds were mismanaged, and the staff was unresponsive at every level.

They raised the price after 6 months after promising me it was good for a year and I had it in writing. No one in the office ever returns a phone call and because I choose to pay by check I'm charged an extra 50 dollars a month. Medical staff is good and so are the direct care staff. No complaints with them