Harmony Senior Services

I visited the memory care unit and was very unimpressed. It just made me feel that those poor people were trapped in a very uninspiring space forever. There is a nice, but small outdoor space. There are a lot of other memory care options available in this area

Rooms nice but very tiny.

I went on a tour of the facility with one of the admission coordinators. She was quite rushed and condescending. Everything seemed "staged". We did not get a good feeling from the place. The nursing staff seemed quite unsure of themselves. I could not leave my family member there with a good conscious. There was no heartfelt concern or genuineness about the staff or the facility.

Our dealing with Harmony Square of the Crossings is totally a mentally, physically, and financially hurting experience. Just in a mere week after we sent our loved one to them, we received at least four different kinds of conflicting messages from them: * Comforting remarks that our loved one is in good hands, and that they are used to handling difficult situations; * Calls for help to deal with our loved one, as we were the supposed professionals; * Decisions to deal with difficult situations, which are not followed through; * Ultimatum to kick out our loved one, no matter what. Fortunately, Poet's Walk accepted the outcast, our loved one. And thanks for their professionally executed care plan, our loved one is on his way to his normal life.

My mom has been living here for two years. Initially the help was really good, but management is terrible. Lots of turnover. My mom is in a wheelchair and on oxygen, many times she has to wait 30 min - 1 hour to use the bathroom. We have a camera in her room so we have been able to document the timelines. However, our concerns fall on def ears. The aides work really hard but how can two people care for over 25 residents. There have also been times that my mom has had a scheduled shower, only to find that the aide didn't have time to give her one. It is frustrating because the facility is beautiful, but we are looking to move her.

We have had a family member at the Crossings since they opened. As of today. All the original employees have left. From what it hear it is on their own accord. What does that tell you? My opinion is that it seems corporate is not very supportive of the community. Training of the care takers seems lacking. Don’t get me wrong. People there seem to care about the residence. But aren’t trained to handle some situations. I hope they are turn it around for the sake of the residents.

High staff turnover. They forgot to order my mom's prescription drugs which she ran out of and had to be without for 3 days. Alarm bells in the apartments do not work well or staff ignores them. My mom fell in the bathroom during the night and no one responded to the call bell. She laid on the floor for 3 hours until she could get herself over to the phone and dialed 911. Rescue squad come up to her room and helped her back into bed. When I questioned staff about it the next day staff was never even aware the rescue squad had been there! (Poor security) They denied it ever happened! I obtained a copy of the rescue squad's report to show them. Never even got so much as an apology. They cut back on the frequency of doing laundry and bathing from what was originally promised because they can't seem to hold onto their staff. Poor management. Be forewarned: If your loved one requires hospice care and does not live on the first floor, hospice will not be allowed in to see them. Staff says having hospice patients on upper floors is in violation of the fire code. In my mother's final dying days, I had to run around looking for an assisted living facility that would allow her to have hospice services and move her. It was a nightmare.

Poor management, does not value staff. Takes cnas 10+ minutes or longer to respond to residents rooms. Short staffed constantly. Unable to find help when you need it. Staff does the absolute minimum. Rooms are not cleaned properly.

I spent a great deal of effort researching a memory care facility for my husband. I loved everything I heard and saw at Harmony Memory until my husband took residence. Unfortunately, once he arrived there was zero attention given to his needs and medication.

I really don’t like to bad mouth a facility as I appreciate the hard work that it takes daily to care for these residents but the facility did not hold up promises and or any sales pitches to entice my decision to pick for my loved one. It was a disaster with in my opinion only I felt not enough attention was given to residents and more fooling around by employees. The answer I always got to any question was “I don’t know”. So one would have to do the research and visits , some unannounced to find their decision. The place looks rich and expensive but memory care? For me, NO but for you maybe or yes!!!

My mother was a resident of their memory care unit for just 3 months when Harmony demanded that we provide her with 24/7 care from a home nursing agency. This would be in addition to her cost to remain at Harmony. They stated she was roaming the halls, entering other patient rooms and displaying other behaviors consistent with someone with dementia. There’s no way my mother could afford their demands, so they discharged her! I am still stunned that a memory care facility was unable to care for someone with dementia. Fortunately, we were able to get my mother into a better facility that loves and is capable of caring for her.

We are very disappointed in the care of the people on staff of the assisted living floor. “Assisted living” isn’t what we experienced. There was an attitude of “I don’t really want to help” that was evident in the responses of the “caregivers.” The workers didn’t seem to want to be there or care for the residents. We ended up leaving as a result of it.

My family's experience has been deeply disappointing. We've experienced constant staff turnover, aide issues, inaccurate menus/activity calendars, unavailable meals & basic food items, unidentified food, missing laundry, maintenance & structural problems, sanitation concerns, solicitation by third parties, and situations raising serious concerns about resident safety, privacy, and supervision. The services & terms outlined in the Resident Agreement too often fail to be upheld. Problems that should be handled by management have required repeated calls, emails, escalation, and intervention from state personnel & local elected officials. State regulators have also documented numerous deficiencies over the years. Despite repeated leadership changes, the problems persist. Harmony's management fails to consistently provide the level of care and service that families are paying for and residents rightfully deserve. For what families pay for assisted this level of dysfunction is unacceptable.

It is definitely not worth the money. There are lots of inconsistencies here between what you are promised and what you really get. The lady in sales and marketing seems very nice. However, when the executive director said he was an advocate for all of the residents here, he has definitely not been an advocate for me.

My Mom was a resident there for four years. I pulled her out in April. She kept getting multiple skin tears and bruises. Food was terrible. They great staff left almost at the same time. I lost track of how many executive directors they had. I wouldn't even put my pet there now.

They put in the wrong account no. For my bank to withdrawal my rent then charged me a late fee of [Amount Removed]. They put the wrong no. In 4 times and then threaten to evict me if I didn't pay the last month's rent in 7 days. I had talked with the business office and the man in charged had said he would let me know if there was a problem but all I got was the eviction notice. Also there is a new kitchen manager and most of the help have left (she claims she didn't fire any of them). The food has gone done hill and a good portion is unalterable. We receive a weekly menu but at least 50 0/0 of the time it is not what is on the menu. Half the time we can not have soup or salad or fruit with our meal even though we are paying for that to be included in the meal. That is a sample of what is going on.

Very rude and lazy staff. Extremely rude and dishonest manager. Bait and switch rooms left my mom at farthest end of hallway with male residents coming in her room and bathroom numerous times. Had to send pictures repeatedly of dirty bathroom and full laundry baskets numerous weeks. Finally started taking laundry home and doing it myself. Couldn't get her out of that place fast enough. Also, I forgot to mention that mom lost 20+ pounds in the few weeks we had her there - they failed so many times to come let her know meals were ready and never gave her any replacement meals. And the meals in memory care are not good at all.

Make sure you stay on top of the aids, cleaning when supposed to, laundry when supposed to and management. They like to make excuses for themselves. My aunt didn't get her medicine for the first 6 days. Kept leaving dirty poop and urine and trash can in her room and smelled bad. Multiple days dried up poop left on the seat.

The administration is horrible. They won't return phone calls or emails .

My mother in love is a resident at this facility and she has been having problems with her medications. The pharmacy will send her meds over but the facility will lose them or cannot find them. These are opioids that are needed for pain management. They need some type of oversite with their handeling of scheduled medication.