Great Lakes Management

Everything was fine at Broadwell Senior Living. The only complaint we had is the RN, [name removed], was not very personable with the patients and our family. She stepped in at the end when our loved one was passing away; but in the 2 weeks we were there she didn't really talk to him or communicate with him - even during the intake process. It was kind of odd, and I'm unsure if they're used to taking in patients who were at his stage of life. When the hospice nurse came in, [name removed] (the RN), was very hostile during that time. Our loved one wasn't able to interact much, but it was still very frustrating.

We did enjoy the smaller scale of the community, the staff to residents ratio was very good. With them being a brand new community they were still working out the kinks. However based on the experience we have had so far we would recommend the NorBella Savage community

There are things I really like here and one is they have a medical team location within the community. This has allowed them to handle appointments and medication on site for my loved one. There are times you have to address your concerns with management and our responsive. There has been some turnover in staff. The activities just started up again with a new activities director.

The community is very clean, the vast majority of the staff and aids are very friendly and helpful. It is well located for us, it is in a great spot. The apartments are very nice, modern, well constructed and very comfortable. The maintenance team is very responsive when a residents needs assistance. However the leadership has been very inconsistent - upper management has had quite a few turnovers so its really hard to know who to turn to when we have questions or concerns and it is becoming frustrating.

We would recommend this community to other families, and even though our loved one did not take advantage of the activities, they had a ton to offer. However we did feel that the communication could of been a little bit better especially living out of state, sometimes it was hard to get answers to our questions.

We chose The Glenn Hopkins because of the pricing and you cannot beat the friendliness. The staff is super friendly as are the residents. It is not clicky like some of the other places are. It is an older building, so it can get cold and they need window replacements. They are having trouble keeping kitchen staff which is why the food got a lower score. Overall I would still recommend them, they just need to make some improvements.

It is a new facility and there are not many residents yet, so there are a lot of things that are getting better but they are not quite worked out yet, such as they do not have an activities director. Overall I would recommend Broadwell to others looking.

The staff and residents are very friendly. Some of the activities available include exercise, religious services, puzzles, monthly birthday celebrations, and more for the residents to participate in, if they choose. They have doctors on staff and PT is able to go to the resident's rooms.

Our family had an in person tour and at the time they did not have a big enough space available, and our loved one wanted more of just senior apartments. However if our loved one was in need of more assistance we would of chosen The Preserve.

They are understaffed, even though they are not at full capacity there are still not enough staff for the people that are there. My loved one has one of the most expensive packages and breakfast is at 8:00 am, a lot of times they don't come to get my loved one until around 10-11 am to get breakfast so she misses it. Then they charge $3 to deliver the food to you. Some of the staff are amazing but some of them are not there to take care of these people, most of them are good but some are not. The RN on staff is terrible. The residents are sent to the ER for anything. They recently lost the head chef also so at this time the meals are not good at all and a lot of residents dislike it. There is also a bistro that is supposed to be open but it has not been open since the time we have been there so we are not able to go eat with our loved one. It is a beautiful facility and if it was how it was advertised it would be good.

The facility itself is beautiful, and I think people would be very lucky to be able to live there. Some of the other kinks could be worked out with more communication from the staff that are helping the residents. We've had couple of main concerns. First, they went over my head when they made the decision to put our loved one in memory care, which was totally upsetting. Second, they initially told us that after about two weeks they would hold regular conferences with our family, where we would have feedback from the staff and talk about how our family is feeling and how they're feeling about our loved one's care. We initiated trying to get together to talk, and that has not happened yet several months later. We've had no meetings with the staff so far as promised. I feel like they're not fulfilling what they marketed to us. Some of the employees are very pleasant, but some are abrupt. We've had an encounter with a rude person at the front desk. The care our loved one receives seems to be pretty top notch. But I've been concerned that we talked a lot during the enrollment process about our loved one being able to attend Catholic mass, and that hasn't happened yet either. When I visited my loved one about a month in, I noticed that she had little pieces of paper - half a napkin here and there that she had saved - in every drawer in her kitchen, bathroom, and dresser. That seems like hoarding behavior, which is concerning to me. She had all these napkin remnants everywhere, but there was no toilet paper in her bathroom, or anywhere else in her room. I told the staff there was no toilet paper, and the woman I told was very abrupt in telling me they don't furnish toilet paper. I can't believe we're paying all of this money, and they don't even furnish toilet paper, a basic necessity. I thought that was absurd. One of the staff members quickly ran to Target though and picked up some toilet paper, and our loved one still has toilet paper in the closet, so that's a good thing But it seems like we've been checking on her continually to make sure her needs are met, and it's been one thing or another. It seems like they're understaffed and just can't take care of all of these things for as many memory care residents as they have. One day we were in the memory care unit and wanted to leave, and the person who was there monitoring the unit didn't know how to unlock the door to get outside. She had to call someone to ask how to do it, which I feel is totally unsafe.

We had a virtual tour with this community. The tour was very good and they gave us lots of information. The staff was also very friendly and helpful.

The community tries hard to accommodate and they are open to feedback. I would recommend this community to others

This is a good facility. My mother has lived at the Glenn first in independent living, then in assisted living, and now in the memory care unit. The rooms are fine. Lots of choices and they are well maintained, comfortable, and appropriate for the level of care needed. Services vary depending on your loved one's needs. Staff are considerable, professional, and they have gone out of their way to make the facility feel like home to my mother. Naturally a few glitches arise here and there but nursing staff are always willing to listen and quick to remedy. Resident activities also vary based on a person's need.

My mother is doing well with her move to this community. She is still adjusting, but I do feel comfortable with her move to this community. This is a good, safe community, so far everything is working out well. The staff is good, they have been respectful, and polite. There are activities offered. All is well for us at this community, and I would recommend it.

I'am doing pretty well with my move to this community. Everything is working out pretty well, and I'am pleased with all they have done me. The staff is good, they have been very kind, and helpful. They do a good job with the cleanliness of the community. I'am comfortable with her move to the community, and I would recommend it.

I think The Glen is a nice place overall, but unfortunately they did not have any availability for the sort of care my loved one needed.

Things are going well for my parents, but it's difficult to transition for them since they lived in their house for 40 years. But the staff is very helpful and accommodating. The community offers so many activities so they are always busy. We have no complaints so far, The common areas are clean and well kept. The food is great, overall its a really good place to live.

Our time at The Glen Hopkins was an good time other then the fact that my husband was asked to leave do the fact he was being a little to active. I would it is a excellent community for the right individual with the right type of care that this community approves of. Looks very nice never had any concerns about the cleanliness of the place. There was a large staff here and I would say some most of them of great. The care here is great for the right person. I really enjoyed A Place For Mom and all the help their organization did for us. Patrica [removed] is an amazing women and I couldn't had done this with her help. I would say to anyone thinking about moving here find out ahead of time if your loved one and their level care is accepted here. Very grateful for A Place For Mom