Grace Management, Inc

The staff have been very helpful towards our family, and our first impression of Town Village was that it was very clean. All of the aids have been very friendly, it does not matter what shift we come and visit on they know exactly who our loved one is and what they have been up to. They are great with communicating to us the basic things our loved one may need, and they call us anytime he falls even though they are not required to.

The staff and their care services would be a 5 plus, they were excellent, very accommodating and very helpful. They gave the correct adequate care for our loved one including the hospice team that was brought in. Everyone made that transition a very easy and smooth process for our family.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

The staff is excellent. The community's communication with the family is good. There seems to be a lot of activities for the residents to participate in. Some of the outside services such as personal care could be improved on.

We really like the longevity of the staff and residents at Prestige Assisted Living. The residents we saw on our initial tour are the same residents we saw when our loved one moved in. We love seeing the interaction between the staff and residents. We would recommend this community to others in a heart beat.

They're great. The people are super friendly, the staff as well as the residents. We've met a lot of people, and they always stop and talk to you. They offer a lot of activities to do if I could only get my loved one to partake in them. They go on outings and everything. I think it's a great value here. They serve 3 meals a day, have snack bars available, and you can have anything anytime from the chef. Maintenance is great. They promptly replace light bulbs and fix everything that needs fixing. The maintenance guy is friendly and watches out for our loved one. They did absolutely everything for us - they even hung her drapery rods and put the drapery up for us, and hung up her pictures. We have no complaints, and we couldn't have chosen a better place. I would go there myself!

My experience so far with The Residence has been excellent, the community is very clean and the staff members here are wonderful. The meals are good as well as the dining. When i first arrived i had just had hip surgery and they were nice enough to bring my meals to my room until I heeled. There are plenty of activities going on all of the time which is really nice.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

We chose The Residnce because the price was more reasonable and it just seemed very nice. The staff were very helpful during the virtual tour and we thought it was the best fit. The apartment sizes for a single person are adequate, she is very happy with that. She says that she loves the staff members and they are very friendly. I would recommend to others looking.

I trust this community with my loved ones but they are not perfect. There was a change in management in May and we have not had any issues. The response time could be better. The staff is very friendly and helpful and the size of the apts. are larger than most others. The billing dept does a good job making sure the billing is correct. I would recommend this community to others based on my experience. They are also pet-friendly.

The staff and residents are friendly and caring. The neighbors look out for each other. The inside is always tastefully decorated for the holidays. Nice activities are provided for those who participate.

Our Mother chose this beautiful place as her new home and we couldn't be more reassured that it was an excellent choice. The Executive and Staff across the board are high level caring, professional and exceptional people who have taken the utmost care of our Mother these last few years, notably during the pandemic. A remarkable Director and Staff at this place bring the flavor of this place to life, involving the families every step of the way. They are approachable, and absolutely professional in their attitudes toward the residents and their families. We highly recommend this place to anyone.

It is a nice community that is upscale and clean. The people are very friendly. The staff are good to work with, and responsive to questions. The food is really good.

TOP of the line - fantastic place and definelty under consideration like a 5 star hotel - great atmoshphere

Beautiful facility, wonderful people, peaceful location. Brand-new and modern - upscale coastal style - looks and feels like a luxury hotel. Too fancy for us. :)

It's really great for getting your elderly parents connected with other people who are potentially in the same situation they're in. So it's a chance to form a supportive group, rather than living alone. Especially here, the people reach out and are very social and very welcoming. So in that aspect, it's the perfect place for my mom. But the food quality is not great - I wish they would improve on that.

The staff is very friendly and helpful. They go above and beyond for the residents and they have lots of activities available for the residents. They gear the activities towards each resident and they even have field trips. I would recommend this community to others based on my experience.

Sister place to The Residence of Whitehall. Reasonable price. New facility so everything is fresh and new. I saw two people I know in the facility. Food menu looks delicious. They will allow my two parakeets. Nice quiet area. They will ask if I can have a mini-washer in room I assume for extra charge plus I buy the machine. Otherwise I'll be hand- washing daily laundry in sink and using a drying rack since I don't like the idea of going down to laundry room with my walker. Rooms are big enough for people with motorized wheelchairs.

Very impressive place. Staff helpful and informative. They would allow my two parakeets. They will ask if I can have mini washing machine in my unit - I assume will be added cost. Otherwise I will hand wash my clothes in sink. I like their big trash room instead of trash slots in walls. They're offering deals to move in.

Our experience was a 10 out of 10, first of all the community is very clean and the staff members were all very friendly. Everyone truly went above and beyond. The meals and dining service was great, and the activities were all excellent. Our loved one was able to participate i a lot of them.