Grace Management, Inc

The staff, activities, food & cleanliness was outstanding. The apartment size was adequate. I didn't like the kitchen though. It didn't have a stove and oven- just a couple of burners. I hope these comments were helpful. If you want to know more, let me know.

1. 3 2. 5 3. 4 4. 3 - they missed some simple medical concerns regarding dad water retention. Was paying for help with bathing but in 3 weeks only 1 shower they helped with and other he did in his own 5. Was told some untruths with military financial help. Claimed he would qualify but fact is the first question that should be stated is if you have over [Amount Removed] saved you don't qualify. Also his points paid for were not entirely accurate. Just because he has dentures doesn't mean he needs help with them. 6. Food seemed to be good but never really talked with dad about taste. 7. He didn't really participate in any activities in his short time there but also didn't see anyone trying to get him involved either as they stated they would. 8. Don't feel the $[Amount Removed] extra payments for points was worth what they actually did for him. To me we should know what level of support they are recommending and what the breakdown is before being forced to sign the papers. They told you there were 5 levels but no breakdown on what they are. I didn't see this until after two weeks of being there and disagreed with a few points or support needed.

i'm happy here. Everybody is very nice and helpful and I don't think I'll be moving anytime soon. There are a lot of urine smells when I go by the rooms so I think that maybe that could be taken care of because it smells bad and the food is OK. When it comes to the cleaning, they don't use the dust mop under the beds or under the furniture and they don't dust around the furniture. They just do the floor. I mean the top of the furniture they do. They do the top of the refrigerator but when it comes to the furniture, they don't dust the top of the furniture. They don't have to pick up everything that's on the furniture like pictures or flowers or just go around them, but that's all I think that should be done.

Positive feedback would be the weekday med techs who really care about their residents like they're family. The front desk staff is always kind, considerate and friendly. The dining room and cleaning staff are always wonderful too. We have had some real issues with weekend med techs who do not have the same attitude as the weekly staff. We currently do not have an executive director and have been through two in the past two years. I believe we have been through five different wellness directors which has been difficult to manage and the current person is particularly challenging to work with. Overall, we have been considering whether or not to move our loved one.

I was only there, never ate a meal there loved the openness of the downstairs. The rooms are so dark and other than that it was ok. I loved the one bedroom downstairs with a patio.

Great place for Independent living, fairly self sufficient and good mobility assisted living or with means for additional private care. Cant speak for memory care. The staff will do only what they have to do for the most part but not sure that's any different than anywhere else. It is expensive but again, they all are. Read your Level of Care contract well and find out that level before signing. The ED is very fair. If it was necessary to get her involved, she took care of the problem. Keep level of care contract at hand.. you will need to refer to it.

He was only there 2 weeks before ending up in rehab. He enjoyed the environment and activities. The staff was nice. But when he fell no one called us. Days later we called to see what the protocol is and she said someone should have called. She also said that all the staff was notified and yet still never called us. My Grandpa is still in rehab 3 weeks later and not single person has called to see if he is alive. I guess because the rent check continues to come. He lived there less then 2 weeks and has already paid $[Amount Removed]. All his Doctors are tell us he will now have to go into assisted living. And if Augustine landing doesn't let him break the lease be will pay a nothing $[Amount removed] before this is over.

I would give it a three only because I had a problem with transportation to her medical appointments Other than that, the place is fine. I would recommend others

[name removed] was polite, friendly and helpful, but the expense/cost of living at the Highlands is way too much for me. Definitely an upper class place. Nice place - very expensive. Also VERY large compared to the time my mother lived there. Definitely recommended for the upper-class applicant. As I recall my mother lived in assisted living and her room was rather small compared to the same kind of rooms in the current facility.

I liked the smaller environment. The place is set up very nicely. My issue was based on an inability to get medications disbursed properly to my mom. We were there just over 14 days and 11 of those days her meds were incorrect

[name removed] our host was friendly and helpful. Residents were not very friendly. Room was small and dark. Not enough closet space. Too far from where my family lives and from the arts district. No stove burners.

We were very satisfied with the service we received even if it was only 5 days. A little disappointed that we did not receive any of the deposit/initial amenity fee back since my mom passed away 5 days after arriving. One note - their weekend and night phone service is lacking customer service- left multiple messages and no one returned my calls.

The administrative staff are not very good about returning phone calls/follow up/etc. That is very frustrating. You even go to their offices to discuss situations and there is no reply after they say they'll check into it and get back to you

It was more of a business meting than a visit to a facility that we could be living in at one time. The meeting was at 12:00 PM, it was our assumption that there could be lunch served to us as part of the meeting, but no. We came past or passed several poeple that were residence there eventhough we offer a greeting the response was less than entusiastic. It is an interesting place, but we will visit others and continue our quest Thank yo for your interest.

Its all okay.

I have been here for 29 months. The first 18 months were fine then [date removed] they raised the rent 7% and started taking away amenities too. The food has really gone downhill hill since [date removed]. Even 7 servers quit cause of lack of care in the kitchen. I will say the ladies in activities are great and the caregivers bend over backwards for you. Employers are another story. They do offer on Labor Day and Memorial Day a cookout for an extra [removed]. Where I used to live they would do that free for residents and one extra person. Even the head chef says lawfully she only has to make sure that we get 4 ounces of protein. Like I said when I first moved here it was nice and friendly. In the past year because of price raising over six people have moved out on my floor and one has been here since the doors opened. If you love your family member I would suggest to keep looking because of price increases, amenities and food. Good luck finding a home for your loved ones.

My mom is happy in her independent living apartment at Woodhaven Village. She is happy with the services, activities, and caring staff. She has made friends, and feels like she fits in. She also, for the most part, likes the food. Her biggest complaint is that they have a problem with food service that has not improved despite filing multiple complaints. What everyone wants to do is go down to the dining g room to eat a meal with your friends at the table. At home, or in any restaurant, everyone at the same table would be served at the same time so everyone can eat together. For some reason, my mom has an ongoing problem where they don't bring out her food. Everyone else at the table gets served except her. It takes them 15-20 minutes to figure out she hasn't been served. By then, most others have finished their meals, and even their desserts, and gone back to their apartments. My mom is left to eat alone at the table. Then she cries and doesn't want to eat, so she goes to her apartment and eats cereal. And calls me to express her unhappiness, but I have no power to fix it. She wants to be served when everyone else at her table is served. It's not an unreasonable request. I think it's a training issue that could be solved without incurring any expense to solve the problem. But multiple complaints have not solved it. Management does not report to me or my mom re why they cannot solve it. Not sure anyone is taking action on the complaints. Mom feels it's futile to continue to complain. It's a very sore spot. Now, at this time of year, they ask residents to give an annual tip to the staff for Christmas. I'm not sure how to advise my mom. She was very generous last Christmas, but I don't think she should tip generously for frequent poor service in the dining room, even though all the other services are great..

Overall, I give Inspirations of Tempe a 3. It is a clean, lovely place and the staff is nice. I haven't eaten there but they have a beautiful dining room. I am impressed with all the fun activities they offer. There is room for improvement in communication between staff and family, and staff and resident. There is also a need for consistency. There are often changes and my loved one doesn't know what to expect. I chose this assisted living for my family member for several reasons… Close location to me, I know she will be safe and taken care of there, she gets three meals a day, and she is around other people.

The building itself is nice, and [name removed] room is good. His biggest complaint, which apparently is shared by many of the folks there, is that the food is not very good, and there is no place close by that he can walk to for a better meal. He also thinks the management is poor, and many of the workers do not seem to want to be of help. He was pretty miserable at first, but fortunately he is making friends, which makes a big difference. Another thing that would be useful for folks to know is that the transportation arrangements are not very good. They only have one tram that is available at one fixed time on two or three weekdays, and there is no tram that can take him to Sunday church services.

The front line staff work hard and love what they do. The new owners are a lot more corporate than prestige assisted living was. You can definitely tell the difference in focus now, it's all about the $ vs the residents. Communication and follow through regarding medical and non medical issues/concerns is poor.