Grace Management, Inc

Everything is great except for the food. The food is constantly cold or burnt. Residents had a meeting about it, but nothing has changed so far . It's been a few weeks.

Staff has been great to work with and friendly. Cleaning staff didn't allow my aide to borrow any cleaning supplies to clean up an accident. Still waiting to be set up with physical therapy.

This community is friendly and helpful. They made the process of moving easier. [name removed] in the dining room is amazing.

The sales staff is very warm and friendly. They came to my house even though I am far away, to help me get things signed. Also helped me set up movers and TB test. She even brought me flowers.

Everyone is pretty nice. Like everywhere they promise things, and they didn't happen or won't be fixed. The lunch service is a mess. There are not enough competent staff members to help out. Some have quit. The menu is kind of repetitious, but it's probably hard to come up with food most everyone will eat. Some of it is very salty which was surprising. They do have several choices for outings so that is nice. It's kept topically clean, but their room was not clean when they moved in. It's ok. It's fine. It's not fantastic . It's affordable.

The biggest issue is I think my dad probably required more care than the level they put him at. They put him at a level two, and he had a lot of trouble getting his medication. We pulled him out of there for that reason. A lot of things were out of commission due to the hurricane, so it's hard to judge everything else like the dining experience and activities.

We picked this community over other places, because it was newer and not dated, didn't have a wait list. Others had a year wait. It has been great. Lots of activities, very well organized

My loved one thinks the food is okay, it's satisfactory. With comparing other places, the value for the money is good. They have been very friendly, and willing to help solve any problems. The communication, with the billing could be improved. Other than that, everything else has been fine, and it has been a good experience.

I like that this facility is newer and in good shape. I also like that my mom participates in the activities and has made friends. I have and will continue to recommend this facility to friends and family.

The meals are server with beer or wine. It was further from family than I wanted. They have a modest outdoor pool and there aren't much else to the grounds.

There should be more transparency with costs, available option, and staff credentials. Who is the staff and what's their position? The staff is quick to respond to requests and accommodating last minute requests.

this community is well run, welcoming and lovely. Residents are friendly - employees caring and well trained. Our needs are happily met. We have so few complaints they are not worth mentioning. The entire facility is geared to the happiness of the residents. We are so happy to be here

Besides being an older building and things needing to be updated the overall quality with 5 when we interviewed and signed my mom up. I think they've had some staffing change in the kitchen and are probably having a hard time getting servers. Getting them trained up to speed as well. Residents are having to wait long time for their meals, don't get what they ordered and are getting smaller portions than they used to get. The food was one of the reasons why we moved her there but not the only.

We picked this community because, I was impressed by the look as wells as the sales person. The residents were friendly. They have struggled with care givers and med techs. The care that they are providing is not what was promised. I am interested to see the changes in the near future.

Nighttime staff doesn't follow through with checking on residents. Food for the elderly shouldn't be spicy. The chef in the kitchen doesn't like anyone and reflects on the staff. I suggest respect and empathy.

I really think this community is really nice, its only a couple of years old. Recently changed food staff and the food is awesome. They have a wide variety of activities for residents to do. The only negative I would have is trying to coordinate their medication, if they don't have the right staff then it is hard for the staff to give my loved one the required medication needed. My loved one is very happy here.

I would recommend you check the community out to see if it is the right fit for your loved one. There are three meals as day served and the residents have choices to choose from. The community also serves snacks. Some of the activities available are: arts and crafts, music, bingo, and more for the residents to participate in. The staff are really good with the care of the residents.

Brookdale is currently short staffed and the assisted living team is stretched thin. Hopefully this will get corrected. I want to stress, I do believe that Brookdale is doing their best given the difficulty in recruiting staff members.