Encore

We have had great success with Encore. The staff goes above & beyond. I would recommend encore to others. All the staff goes out of their way to be helpful

The staff is always very helpful with any questions that come up and work with you to prepare proactively for any potential next steps for future care needs.

This is a bright open facility and most of the residents are together for much of the day , rather than in their own rooms. We chose this facility because of the reasons above, and the lack of "spend down" for the MA application. They have a doctor at the facility two times a month, a full time nurse and 24/7 nursing coverage.

What we like the best is friendliness. They need to improve accessibility to the free shuttle bus. It is only available 3 days a week and some doctor appointments can't be made on those days. Also, they should collect recycling at the residents room. Now residents must take recycling to the kitchen. Difficult with a walker! Cleanliness needs to improve. Apparently they only have one cleaning person and she has been out for weeks.

Id say 5 for all except the value of the place. I don't understand how over [fee removed] a month isn't robbing these people blind. Yes I would recommend this community to other families. Even since my uncle has been there they have improved staff and activities.

My father resided at Encore Mahtomedi until he passed away. The staff treated him like family. They actually truly cared for him. My mother in law recently needed memory care and of course she is now at Encore Mahtomedi. She actually really likes being there even though she initially said she did not want to go. The director is amazing and very caring and knowledgeable. She actually cares about the people there. When my dad was still alive she went completely out of her way to spend time with him daily. How many directors do that? My dad was at 4 other facilities prior to encore and no a one cared properly for him. Then the angels of Encore came along. They all loved and treated him well. I honestly feel like Encore is the best facility around.

Lots of nice people and activities. It is definitely SR Living vs an 'old folks home'. Yes ,we would recommend this community to other families based on the experience so far.

My mom was there for respite care. The admin staff was very helpful in getting it set up... easy process. The facility staff was also helpful in moving her in. The accommodations were top notch. Unfortunately my mother had a medical emergency on the first morning after her first night. The medical staff were very responsive and my mother was well cared for until emergency personnel took over. She wasn't able to complete her scheduled stay. Courtyard was very accommodating in a refund and coordinating return of her belongings.

With the cleanliness, I need to qualify this. The facility is clean and attractive. My parents both have significant incontinence issues, and their room is cleaned once a week. Between the cleaning day the bathroom in particular suffers and although care givers do some cleaning it is not always thoroughly done.

First, [name removed] from [community removed] helped us find an opening at Courtyard of Auburn Hills as her facility didn't have an immediate opening and offered to transfer my sister in law when one became available. As it turned out Auburn Hills was close to relatives and worked out fine for us also. I have to say the staff at both cottages were exceptionally accommodating to both my sister in law and us. They were always very kind and helpful to her with meals and medications. Would highly recommend!

Wonderful caring facility. They aim to provide the best possible experience. They have a great activities employee so on Friday afternoon there is great entertainment. Also, we have a nurse on duty who can take care of your needs.

All the staff quickly learned our family's names .They are constantly cleaning the common areas to keep it sanitized and tidy. They really embrace a team effort at Encore. ALL the staff are there to assist the residents as needed. Great variety of activities.

Encore was the only place that the residents seemed to be happy and enjoyed the activities. The rooms are Adequate.

Our family member has nothing but positive comments about the facility. Food is amazing, staff is very personable and caring. A very active social calendar has something for every resident. They really want input from residents to help make any improvements.

5 for all. This is a good safe facility with great staff and we would definitely recommend Encore Memory Care at Crystal Lake to other families based on the experience so far!

The staff and caregivers are so compassionate and thoughtful it has made a difficult time easier. Everyone takes time and shows genuine empathy to the families who live there. My parent enjoys the food and we all enjoy the activities.

The courtyard feels like family. always super clean, friendly staff, lots of activities available.

When I walked in the front door, I knew this was the place for me. Cleanliness is really important to me so I knew Hickory Park took great pride in this too. The staff is friendly and kind. The food is nutritious and always served warm. The Activity Director is wonderful. I love the Crafters group. I look forward to what we’re going to create every week.

A few months ago I started my search for a place with more care for my Mom. [name removed], assistant director at Hickory Park walked me through all the steps to help me know HP was the best place for my Mom. She guided me with such patience, compassion and direction. From the day I walked in, I had a warm feeling. The staff is absolutely amazing making my Mom feel welcomed as if she was always there. The place is beautiful and we were so happy with it being smaller and not so overwhelming. Every resident that passed her by, stopped to introduce themselves and welcome my Mom. Again [name removed] is an amazing person especially when you need someone to make you feel like you are making the right decision for the person you love.

You can see by my answers, I am very satisfied with placing my Husband in Encore. They really seem to care about the patients. I go almost every day and they treat everyone with respect.