Encore

Weekend staff is insufficient. Everything else on the list is a 5. The place is only two years old so some people don't know about it but I highly recommend it.

My uncle chooses not to participate in activities so I can't comment on that. All of the staff have been extremely nice and he likes them. The lead nurse, [name removed], has been exceptional. He is diabetic and had some issues with regulating his blood sugar after moving in. She worked closely with him to get the adjustments needed and he has been great since. His room is a studio but has 3/4 wall separating his bed from his recliner and TV. It's a perfect fit for his needs. It makes it feel like a 1 bedroom.

All the staff is very friendly and helpful. Food always looks good. Many activities are done and seem to be fun for the residents. Room is a good size, studio apartment, and is clean. Lindsay who is in charge of facility is always helpful and caring.

Friendly staff. Willling to have patience while helping my mother with her care. Clean and welcoming facility. Lots of daily activities for the residents to enjoy. Glad my family chose Hartland Place for my mother.

Mom is so comfortable at Courtyard. She loves the food and tells me everyone loves her there. The staff are always quick to address any issues that come up. They communicate well Mom's status and any concerns they might have. She loves the activities and I rarely find her in her room when something is going on. I'm very satisfied with the facility and the staff. Our experience has been great. Highly recommend.

Overall, this is a place to call home. The staff is excellent, caring, compassionate, and the best. They always have activities and keep the residents involved. The food is most excellent. They have a cook from Louisiana, and she is the best! The cleaning staff is excellent, and the rooms are spacious and laid out well. Overall, it has been an excellent experience.

The staff was wonderful, they treated my mom with respect and dignity. They offered suggestions to our family on ways to help keep mom safe, while still giving her a sense of independence. The facility was clean and individual messes were cleaned up in a timely manner. The apartment is set up in a "straight back" layout. Which allowed staff to check in without invading my moms privacy. From the door, staff was able to see all of the apartment. It was a perfect size apartment to meet my mom's needs without being overwhelming. The staff welcomed cameras in her apartment, that allowed the family to check in at anytime. My only complaint would be the food. Some of the food was not always proper for an older person struggling with hand coordination. Staff was stretched too thin during meals to accommodate personal needs. Such as cutting up food, opening coffee creamers etc.

My parents really like being at this place and the staff is wonderful. They like how big they apartment is and the location. It's only five minutes away from my home so I get to see them all the time.

The staff is very caring and friendly. They understand her individual needs and have tried to tailor her day to day to fit her needs. The building is kept very clean and well kept. Overall she is very happy.

We're very happy with his care there. It's expensive, but idk that it's more expensive than other memory care facilities. Based on the experience we have had, we would recommend this community to others.

I moved into Encore/North Branch 3 years ago. For me, it was like coming home. I loved the rural setting, the staff made you feel welcomed. This is my home, we are a family with different backgrounds but still a family. We care for each other and we look out for each other. I do not take kindly to someone saying negative things about my home or the staff. Our staff is dressed appropriately and always considerate of the residents. We have a menu board that we choose from, they even have a alternate menu for those who prefer something else. We have activities for residents to participate in, special music to enjoy and social events to share.

The staff was always kind to my mother and helped her when she needed it. It's a tough job, but I thought they did a good one. They always listen to my concerns and would either adjust something or explain why a situation was what it was. I don't have specifics, but I checked in most days to see how things were going. I thought the food was good, although some could get picky. Only suggestion is that the food sometimes is so hard for the people with teeth problems to eat... like rolls and certain meat. I think we made a good choice in moving mom there. She got a lot of attention.

Everyone we have interacted with have been very kind and helpful. The building is clean and they have good food. She never complains about the food. They provide a lot of activities however we have not convinced her to partake in many. She likes staying in her room.

The staff are friendly and professional. The nursing staff is competent and well-organized. The care frequency is wonderful and the caregivers really try their best to engage the residents. The food is well-prepared and tasty according to my mom. The facility is clean without feeling sterile or institutional. It's a very homey place. The space of my mom's apartment is ideal for her capabilities. The outdoor courtyard enables my mom to get fresh air whenever she likes. My mom's health has improved during the last 8 weeks in residence. My only wish is that my mom understood how much better/easier her life is at the Courtyard. I understand that it's difficult to leave her home after a lifetime of caring for it, but the Courtyard provides for the care she needs now.

The rooms are nice. Size is good, and overall cleanliness of the facility is excellent! The activities personnel do a great job. There has been a fall off from the superb food quality from when our parents moved in, but we are hoping this is a temporary glitch.

The Courtyard at Centerville is amazing! My parents are in an independent villa and love it. It has tons of space, a huge garage, and great neighbors. The staff is always quick to respond to requests and there are a ton of amenities and social options available right there in the main building. It could not have worked out better!

They care for your loved one like they are family. They are wonderful people and the facility is bright open and clean. Great food!!

I like the small size. Staff definitely know the residents. Rooms are nice. Staff is welcoming. Size of facility is good. They care about their residents as people.

My mom is so comfortable here and says often that the people here are so kind. I bring here to my home for Sunday lunch each week and she enjoys it but she is always ready to go "home".

It's a very nice place. Very happy we have [name removed] there. They do a lot of activities and they are all very sweet. He is actually at a rehab place that we almost placed him in and we are so happy we picked courtyard. The rehab place is Regency. He fell and broke his hip