Calson Management

My experience is limited to the memory care unit only. My Mom was unique in that she was mobile and had not yet lost her ability to reason... she could not live on the assisted living side as it was not secure. The room size was okay ... I moved her from her home so the room was completely tricked out with her own things ... that was as not the case for many of the other residents. Basically the staff was not equipped to deal with the situation but they also didn't want a vacancy and overall it was a decent place for her to be. What I will say is that the best part was she did not have to share a room. The place was average ... the staff was average ... the cost was average.

My mother has been at cornerstone for sometime & has gotten to know each of the caregivers on a deeper level. These caregivers are UNDERPAID for all the work they put into this company which would explain the mediocre care they provide to their residents. I hope they one day get the pay they deserve it explains why they can never keep staff.

It looks clean on the surface and to me the staff were all smiles, but they didn't treat my mom well at all. Pacifica Senior Living was the worst. When I picked up my mom for there, she smelled of urine, very soiled diaper, and her clothes were dirty. I cleaned her up and took her straight to the emergency room. She was suffering from dehydration and had a UTI.

Since the trinity didn't test [name removed] when he had symptoms of covid he wasn't given any medication to treat it. They eventually did test him but not till 2 weeks later. By then the results were negative. So with getting no care/ medication for covid [name removed] passed away. Prior to leaving the Trinity I took [name removed] to the doctor they did blood work and his sodium levels were so low because of the covid that they had to give him sodium pills. He also had pneumonia at that time. He continued to have respiratory issues. But because of the lack of treatment at the time he had covid he was not able to recover fully and passed away. This place needs to lose their license. On one of my visits his roommate was in the TV room crawling around on the floor with just a diaper on. The staff was standing 20 ft away doing nothing about it. I was there for about 45 minutes and they never did attempt to put clothes on him. Like I already said this place needs to be shut down. It's absolutely terrible their lack of care. According to [name removed] one of the male caregivers was handling him roughly and [name removed] threatened to knock his block off. [name removed] then said the man told him if he did he would hit him back. This is no way to treat seniors with dementia. Well that's about it.

My mother-in-law enjoyed Lake Park for many years until the recent purchase of it by Pacifica. After the purchase, the internal communication and quality of services declined rapidly, including decreased security (random people entering the building and apartments), and regularly running out of food, which is so awful! My MIL decided to leave, as have other long-term residents. Now, Pacifica refuses to return these residents' deposits in a flagrant breach of contract and won't respond to any inquiries. Out of necessity, we now have to explore legal avenues to get back the money my 85-year old MIL is owed and needs for living expenses. It's unclear what the new owners do care about, but it's obviously not the seniors they are supposed to be serving. It is a tragic and deplorable situation.

I had my dad here as it was affordable and they had a Dementia wing, so I figured that as he progressed he could move from his apartment to that wing. He escaped TWICE- just walked out the front door and got lost. At one point, I got a call EVERY NIGHT around 1a from the Sheriff because they wanted to say that my dad was assaulting other residents. He was non-verbal, so he couldn't say excuse me and would instead move someone from his path. You'd think people experienced would know this. They also stole a bunch of his furniture and stuff. Finally, I decided to bite the bullet and move him to Silverado and just pay the higher amount. No outdoors time, no patience for Dementia, and really? Calling the cops on someone you're supposed to be caring for is ridiculous. I should've called the cops! DO NOT PUT YOUR LOVED ONE HERE!!!!! You get what you pay for, and they will not take good care of them. I still remember leaving every day in tears, having to leave him there when he lived there.

When I came to pick up my she was unclean and smelled awful. She had to go to the hospital because she was dehydrated and had developed a UTI. Based on the experience we have had with Pacifica Senior Living, we would definitely NOT recommend this community to other families.

My sister was a resident for 4 years , iIt was a terrible experience for her and our family. The change over in staff, was constant. Waiting for assistance took hours at times. But the worst was the stealing. It was constant, new sheets , cloths, electronics, etc. The staff are not trained to care for residents, and the behavior I saw and heard from my sister was inappropriate. I have read some of the other reviews and cant believe they are true. Please don’t place your loved ones there it will be an unpleasant experience for you all.

They don't tell you the truth when you sign up about the care. They are very understaffed. we chose this one originally because of the location and they promised a lot of care that they didn't provide. My mom passed away there. The caregivers are good people, but they can't possibly provide enough care to the number of residents they have. I would absolutely not recommend this community.

Depressing and like a prison with a retractable roof.

I WOULD NOT send anyone here. I have had a horrible experience with this community. When we first toured the area we thought that the place was lovely. We were happy with everything that we saw. The people that took care of us getting my loved one in were all wonderful. The place itself was beautiful, they have a lovely dining area for the residents, the rooms were nice, but what good is all that. The room that my loved one was in was beautiful and you would have to furnish it yourself which is alright. However, they would just let him lay there. They would also over medicate him and he was drooling. The social worker was there too, which was a blessing. When we tried to assist him to the bathroom his legs were like rubber. He had to use a walker to get himself there. He had also lost a tremendous amount of weight. He could not feed himself. So I asked a care taker there “if he doesn’t eat do you feed him?” to which she responded “Oh we don’t feed anyone on this floor”. What kind of answer is that?! He lost so much weight and he looked horrible. What really set it off for me what receiving a call one morning and the lady told me “In order for us to keep bob, you’ll have to hire a care giver for at least 12 hours a day ($24 an hour)”. I said to her “Well what am I paying your for?! What are you guys doing?” I was so worried for my loved one that I ended up hiring a caretaker to make sure he was getting water and being fed regularly until my daughter, the social worker, and I found a different place to get the appropriate help that my loved one needs. He is now out of here and doing much better. It’s funny the first day that he moved out he was able to feed himself. I DO NOT RECOMMEND THIS PLACE TO ANYONE. I would not want something like this to happen to anyone else.

This facility seems to provide you with a really con job in making you believe that they care for their residents and have the best care for them. The dining room is really nice and they do have great food, Memory Care, on the other hand, is like putting your loved one under the bus. There are no activities that you can observe, staff is not always with them although if you need someone, you can find at least two or three in the medication room laughing and talking. Food is horrible and it looks like it is left overs from the food in the main dining room. I would not recommend this facility as a caring and loving place for your loved one

The front desk staff was very unwelcoming. No greeting. The rooms need updating.Not a warm atmosphere

I took a tour of this place and found that it looks and feels like a prison. For the safety of residents door and entry ways are locked. The rooms are private but have to share a toilet and sink. I was showed a shower down the hall but it was still under construction. I preferred a private shower/bathroom for Mom.

When looking into options for my parents the initial contact with Atria Hillsdale was fabulous. Elliot and the nurse were so warm and welcoming and it was seriously like a big party prior to them actually moving in. We payed the $15K for them to move in and slowly brought furniture into their apartment prior to my Mom being released from rehab. The day before they were supposed to move in I got a call from a man at Atria I had never had any contact with letting me know that they will not be accepted in due to my Dad's issues that Atria was fully aware of prior to him moving in and said it would be a problem reminding him to empty his colostomy bag since he tends to forget. That being said, the experience we had with Atria cost my parents over $40K. I've written letters and never got a response. I would NEVER recommend this community to anyone.

We did not have a good experience with this community at all. We had numerous issues with this facility, all of which left us with a very bad taste in our mouth. First off, while they said they were able to monitor her blood sugar level what that meant was that they could monitor her while she did the test, but not assist in any way. This wouldn't help at all if she got to the point where she could not do it herself. Another issue we had was that although they have an LVN, he was always very hard to get a hold of and I ended up spending quite a lot of time making sure documents from her doctor ended up in the right hands. They were very very slow in getting her room prepared. It took over a month, which we had to pay for, before she was able to move in, and they wouldn't even offer any sort of discount. They said we could bring her in the weekend we signed the lease and they would house her in a temporary room until her permanent room was ready, the lock on the door did not work and when I did get into the room, the doorknob fell off in my hand. I was locked in the room. The LVN never pay attention to the updated medication list that was sent to him. When we got there the medication list was still incorrect. We were told on the day that we were going to move her into the temporary room that my mom could not use her half guard rails for her bed without a doctor`s note. We should have been told this in the beginning. We ended up having to find some emergency respite care for her at a community that could handle her while Atria Hillsdale continued to try and get things ready. After all that happened we decided not to move my mom to this facility. We pay a month`s rent and a community fee and never got the apartment or services we were promised. They seemed to have some serious organizational difficulties, which may be due to their being seemingly understaffed with a very high rate of staff turnover. I would not recommend this facility to anyone.

Orchard Park is a HORRIBLE assisted living! They're always short of staff because they don't care about their employees and these poor residents have to suffer because the lack of care. The employees they do hire don't care about these poor residents. Orchard park staff lacks care of the residents they hardly bathe, brush teeth, and wash the resident face. The med techs are rude some just sit in the med room all day doing nothing just taking pictures on their phone and give family members wrong information. Memory Care is a big JOKE those poor residents get treated the worse the staff needs training and customer service skills. They talk and treat the resident any type of way the R.A.'s back in MC always hiding from the resident and family members. Also the whole facility is NASTY housekeeping hardly cleans, Kitchen staff don't wear gloves, and they do have spiders and ants badly! Orchard park is a greedy full of lies facility I would not recommend a families to take their loves ones to orchard park.

I have gone to social services to file paperwork. I would not recommend Orchard Park. I am currently involved in filing complaints which could result in revoking their license. My overall rating of this property is half a star. I rate the cleanliness 1 star. I rate the friendliness 1 star. I rate the value half a star. I rate the care services half a star. I rate the activities 1 star. They had different activities but we did not participate in them.

Too much like a 'lock down' facility. Marianne not ready for this type of place