Calson Management

Had problems with some of the morning staff...afternoon staff ([name removed]?) outstanding. No crazy about dinners, breakfast and lunch fine.

the staff is very helpful.

This is a clean and friendly and safe community. My mother lived here for 3 years. The staff is great along with the food. My mother made many friends here during her stay

They did not offer skilled nursing at this community and that is one thing we were looking for. This is a smaller community and does not offer a large outside area for the residents to enjoy. This community seemed more for a person that is more mobile.

I am very pleased with the administration keeping me up to date on how my family member is doing. I also received an activity newsletter which details what they offer. The nurse also keeps me abreast on how & when my family member has a doctors appointment & the results of the visit.

Overall I think they do a good job at Alexander Court. The facility itself is well kept and clean, and the staff are friendly. My only complaint is that they seem to be a little understaffed during the evening/night hours.

Nice Place. The quality of food needs to improve. Need more Food variety.

Nice facility - studio rooms very small. Wasn't comfortable having to pay for each meal delivery each day.

There were smells in the hall and it was just not that nice. The staff seemed very nice. We had dinner there. It was full kosher but it was quite tasty. My issue was, where do you go? It's just in a residential neighborhood so there wouldn't be anything around for my friend to walk to and do. Also, the smells in the hall were pretty strong.

I do like the community but there are things that we don't like about it. They told us they have a driver and transportation but they are funny about it. It is difficult to get them; you have to setup the right time and location ahead of time. Just seems like they make it hard to use. The food could also be better, it is a little bland and they could use more of a variation.

The staff is very new and inexperienced. The GM doesn't know what is going on with her staff. The food is very bland and repetitive. When we moved in to the room there was urine stains and really bad smell

This is bc they have never gotten her TV on for her.. They never found her blanket and it has dogs all over it one of a kind...The first week in facility all of her brand new packages of underwear came up missing as well as all of her 10 new bras...I've replaced bras and underwear twice within 6 months...Currently her clothes are missing about 75% of them and I don't get regular calls about issues until it's dyer... Location is great and daily exercise needs to be incorporated...

Clean and nice people. I think it is good community. Mom and I both like it.

Overall the place is ok. They are always out of something especially food items - yogurt, coffee, oatmeal, orange juice, and placemats, napkins, toilet paper, paper towels and soap in public restrooms. The new owners did not take care of transferring title to the bus so we were without promised transportation for over a month. Communication to residents is spotty at best. A bunch of cranky seniors who are confused already do not do well when anything is not as expected.

Friendly and helpful staff who are consistently kind, attentive, and willing to assist with any needs that come up. The food is great, with a nice variety and meals that are well-prepared and enjoyable. Special activities are thoughtfully planned and add a lot to the experience—for example, last week’s Mother’s Day brunch was extremely well done and made the day feel really special. One area where improvement would be appreciated is in getting laundry done weekly as advertised.

They are always short staffed. They don't have enough people taking care of the memory care patients. Also, the turnover is high. The care is average. Staff don't speak English and really aren't experts at memory care

Since new management took over in Sept, it has been very rocky going. Wifi here is unreliable at best. The activity directors are friendly and enthusiastic. Always trying to find ways to get people involved. There has been a high turnover in the kitchen staff. It seems there is no leadership and no organization. They are often out of what I consider staples, salad dressings, bread, fruit, coffee, creamers, and they have run out of entrees before everyone is served. The food is undercooked or overcooked, and sometimes tasty. It has been a big disappointment, but I'm trying to deal with the situation.

Under old management, the staff were hostile and unhelpful. Doctors notes lost, bathing and care of residents in memory care were terrible.

Most dealings were with receptionist vs administrative staff and she appeared to be quite knowledgeable. Not all care staff implemented orders given by doctor or hospice. Some staff unaware of orders, others just didn't do them. At times med techs became defensive if asked why something was being done in a particular way ie: medications. Some staff members were exceptional! Activities not varied enough, primarily bingo or watch a movie. Band/music days were well attended and seemed to be well liked. At times it was fairly noticeable as to which residents were the "favored" ones. Recommended that some staff members from a variety of their departments could use a bit of sensitivity training based on comments made directly to family members or comments overheard by visitors.

Honestly all I know is what my mother told me as I live in Boston. She said it was pleasant she had a nice room. She said food was good she was there for 3 months and was able to go home. Thank you for following up. My Mom would say 3 on staff attitude But it varies per individual. 5 for the room as per what I've been told by family I live in Boston so have no first hand knowledge. Food was generous helpings. Food was tiresome after a while. Sometimes good other times basic. Sounds unimaginative. However we are grateful that she had a nice safe place during an interim time in her journey