Brookdale

My mother said everybody at Brookdale was real nice and the food was good. She said the girl that gave her a bath was real sweet and she liked everybody and they were all nice to her.

During this time of COVID, Brookdale has done their best, have gone above and beyond to keep the residents the connected to their families and safe. They have never had a COVID case. We chose this community because of affordability, my dad likes the area, and we have family there. The food is good, they offer a variety in restaurant style dining. I would absolutely recommend this community to other families. My dad is happy and in his owns words" he is home".

It is a very nice facility. My mom is in the memory care and she is happy there. The caregivers are very nice and we know them well. We chose community because it was nice, it was affordable, and it is close to our family, We feel very fortunate that we were able to get moved our mom into this community. I would definitely recommend this community to other families.

They are doing a good job with the Covid -19. They have window visits you can set up to see your loved ones. The food is fine. They don't have showers in the rooms. But I understand that they usually need help to shower so maybe that is not that big of a deal as I thought. They have a lot of nice common areas in and out of the building to spend time with your loved one.

Thank you Brookdale Senior Living Solutions of AnnArbor! Our family would like to express our heartfelt gratitude for the way you kept all residents and caregivers safe and healthy throughout this Coronavirus pandemic. Samantha and her amazing team took great care to keep residents connected with their families during an extremely difficult time. Families received daily email updates regarding procedures for closure, information about daily intensified cleaning, ways to continue to connect with loved ones (ie. “window visits”, phone calls, Zoom calls…). Families also received emails several times each week that included photos and videos of their loved ones, as well as uplifting messages from the staff. Because of their diligence, when the entire facility was tested for COVID 19, there were 0 positive cases for both residents, as well as caregivers!!! We can not thank Brookdale enough for the phenomenal work from the administration and the caregivers!! The [name removed] Family

They seemed to keep the community clean and I never noticed any areas that were not well maintained. The staff was always very nice to my mother. The care was also very good as were the activities. Compared to other communities in the area, they were definitely worth the price.

Nice upgrades but always room for improvement.

Brookdale Grand Blanc is very affordable. The staff is nice. The food is good.They have a chef and he does a good job. The room sizes are adequate but there is not a lot of room for visitors. The layout of the community is okay.

It is worth checking out. I would recommend Brookdale Lafayette. Room sizes were okay and the layout was good. The staff was very friendly. My mother was only at Brookdale Lafayette a very short period of time.

This community is great , good food and great activities.

Overall I would strongly recommend this facility over other facilities because of the cleanliness, the staff, and the maintenance on the facility.

The Brookdale Edmond Danforth branch has been truly outstanding in caring for my parents. [Name removed] the branch director runs a solid tight ship making sure all residents are personally taken care of. It gave me peace of mind while living in Florida that everything was alright and didn't have to worry. Thank You Brookdale and caring staff

The staff were great. The move in process was so easy. The executive director was helpful, and took care of everything. The wellness coordinator was absolutely fantastic with my dad's assessment and she remembered him which was meaningful to me. There were always activities going on every time I was there. My dad really liked the care staff, and prior to living there, he didn't like many people. My dad was a very picky eater, and the dining staff work hard to offer him choices and accommodate his requests.

Its hard to sufficiently review this outstanding residential care facility in such a way as to do it justice. Descriptors such as "amazing", "over-the-top", "incredibly professional in ALL areas", are hardly adequate. Please indulge me....... Our mother has been a resident at Brookdale AL/Memory Care Facility on Brookhurst Street in Westminster, CA since March 2016. We were recommended to Brookdale by [name removed] from "A Place For Mom". I was in quite a desperate frame of mind at the time, very worried about finding somewhere that would be a good fit for our mother. [Name removed] walked me through every step of that process, assuring me that she was doing all she could to make sure I would feel good about our ultimate decision. [Name removed] is by far one of the most kind, sincerely caring, devoted and professional women I have ever known. I hope anyone tasked with needing to make living arrangements for their parents, will have the good fortune to work with [name removed] or someone like her!) In the more than four years since our mother has lived at Brookdale, we have watched this stellar staff rise to difficult situations to treat our mother with dignity, genuine care and grace. She might be considered by some to be a "tough customer". Moving to Brookdale from her independent life after suffering a CVA (stroke) in November 2015, was exceptionally hard on her. Accepting her new home at Brookdale was even harder. Yet this staff has successfully enabled our mom to accept her limitations, giving her a sense that she is safe and cared for by people that will do, and have done, just about anything to ensure her comfort and happiness. The attention they gave our mother and all the the female residents on Mother's Day was SO special, making up for the fact that we are not able to visit our mother because of COVID-19. This is not a "high end" facility. The team members are hard working employees that don't make nearly enough money for what they are entrusted to do for all the residents. Yet, they come to work at Brookdale, ready to serve, treating all residents as though they are family, respecting them and seeing them through the challenges that a come with accepting that they may be not able to live as independently as they once did. The care our mother and the other residents receives and the services available to them, might only be expected in a "high end" facility and yet Brookdale does what those places do and more. Our experience with Brookdale tells us that is it unlikely our mother would receive the kind of care she does, even if she were in a higher end facility. Brookdale has truly become her home and the staff has become her family. This incredible staff does not just show up for work. They carry out their many tasks on behalf of the residents as though they are caring for their own family members. It is indeed a group effort and they do it seamlessly: [Name removed] the very capable Executive Director of Brookdale Westminster, is invested in every resident and employee, availing herself almost 24/7. [Name removed], the Business Office Manager makes sure the lights stay on, and manages the tricky business of collecting rent each month with pure grace. [Names removed]and the other front office staff, answer phones and greet people as though they are the only people there in spite of how busy they are juggling multiple tasks simultaneously. [Name removed], the Activities Director brings her many years of experience to Brookdale, going all out to provide meaningful and appropriate social activities. [Name removed] and his entire kitchen staff prepare and serve meals as though they were cooking for their own fussy families, assisting the residents with their own specific dietary needs. The dedicated custodial and housekeeping staff go all out ensuring that Brookdale is ready for inspection every day (and no, this place NEVER smells of uncared or forgotten members of society!). In addition to weekly housekeeping, this staff goes in to our mom's apartment when necessary to make sure our mom's apartment is well maintained and little tasks that need attending to are done. [Name removed] (I know there are more and I'm not spelling names right!) are just a few of the miracle working caregivers, med techs, LVNs who work SO hard and with such ease to get our mom to take her life saving medications as though it was her own idea (what would we do without you girls!?). Our mother feels particularly "connected" to the people on the housekeeping/custodial and caregiver teams. its easy to understand why! [Name removed] , the Nurse Practitioner from Caremore (so aptly named!) is absolutely on top of our mom's medical needs doing everything she can to ensure ALL residents receive the medical/psychological attention they need, especially during this time of COVID-19. Her communication with me is invaluable. There are many more unnamed members of this team whose efforts are every bit as vital as those listed, working together, all for the benefit of EVERY resident and their respective families! To this team, we will always owe a debt of gratitude that cannot be paid! If I sound like I'm gushing a bit.... it's valid. Im truly not overstating the facts. My life is exceptionally complicated. It keeps me away from our mom far more than I would like, COVID-19 notwithstanding, I absolutely could not attend to the many responsibilities I face daily if I didn't know our mom was being cared for by such capable, caring people in such a nice, clean, well run facility. My sister lives on the East Coast misses our mother terribly and takes great comfort also knowing our mom is being so well cared for. The communication I enjoy with the staff is open and almost daily because our mom's various needs. I trust them to be truthful with me and appreciate them responding to my many emails and calls, knowing they are very busy with other residents and their families. In this era of COVID-19, the staff's workload has increased considerably. Yet each resident is seen in their "shelter in place" apartment daily, their various needs and health are assessed. To date, NOT ONE resident or staff member has contracted the virus! Well done Brookdale Westminster, very well done! You are what I can only hope all care facilities aspire to!

My wife and I are so grateful we found Brookdale, Chanate. We were searching for the right place for her aged mom, [name removed], to live, where she can receive the absolute best care possible. There is so much to say. First, the people who work there care deeply about the people who live there. When we met [name removed], we met someone who listened deeply, helped us solve any problem we could think of, and suggested solutions only after really understanding [name removed] needs. The tour she shared made us feel so comfortable with what life is like at BC. She was so thoughtful and considerate with helping us find a charming apt with a deck and outside area where [name removed] wee dog could get outside whenever she needed to. When [name removed] needs shifted, [name removed] found a special place for [name removed] in the memory care area, a bright, cheerful room, where she can look out at beautiful redwoods from anywhere in the apt. The attendants encourage her to engage with others and she feels quite at home there. When we met [name removed], the GM, we knew we had met an advocate who is very flexible and such a problem solver that literally nothing seems like a problem for long. We know we can go to him with anything and he will find a way to "make it so." He has been wonderful to [name removed] and us. When we worked with [name removed] to create [name removed] personal care plan, we trusted her thoughtful, comprehensive recommendation because it reflects just what [name removed]needs, nothing more, nothing less. Her recommendations helped us make decisions we are very comfortable with, decisions which get [name removed] just what she needs. Virtually everyone in the facility shines with a spirit that we did not see in other places. It is a spirit of love and focus on possibilities and what is best for [name removed]. We feel so lucky.

So far we are delighted with the Assisted Living portion of Brookdale Chanate. The facility is certainly the most beautiful Assisted Living place I've ever seen, and the staff has been amazing. The first thing that I noticed is that the place smelled pleasant, like a high-end hotel, not institutional at all. We ended up moving my Dad there just as the shelter-in-place orders for COVID-19 were coming down, so we unfortunately needed to show up earlier than we had planned. Everyone there scrambled to help us, despite also being EXTREMELY busy working to put piles of brand-new procedures into place. Here are the great things so far: everyone from the director [name removed], to [name removed] in sales, to the wellness coordinator [name removed], to [name removed]who handles facilities, and [name removed], the maintenance supervisor who helped with an emergency equipment issue, has been absolutely wonderful. [name removed]and [name removed] who assist in care have been pleasant and incredibly efficient. They've been helping my Dad get settled and solving problems for him. The other residents are friendly. His complaint is they staff is feeding him _too_ well. He used to live in the Valley in Southern California, so this beautiful building surrounded by redwoods and built into the side of a hill is a real (pleasant) change for him. I don't know what we would have done if he were stuck in So Cal and I was stuck in Nor Cal during the shelter-in-place order; I am incredibly grateful to Brookdale Chanate for being so helpful and accommodating.

If you are looking for senior independent or assisted living in Santa Rosa area, we had a fantastic experience at Brookdale Chanate. The staff and residents are very warm and friendly and the facility is charming. We arrived to an outdoor patio with comfy rocking chairs. [name removed], the executive director, said Brookdale would be holding barbecues there in the coming months. It will be a great area to relax and enjoy friends and family. [name removed] then escorted us to the dinning room, which is lovely, looking out on a wooded area. The food was delicious, fresh and not overcooked. Our waiter was attentive, made excellent suggestions and brought our food promptly. After lunch we went on the tour with [name removed], she's very knowledgeable, pointing out items of interest or telling us of activities to be enjoyed. We stopped at the library, small meeting room, pass laundry rooms and up 2 elevators to model apartments, The one bedrooms were a nice layout with kitchen, living room, bed, bath, lots of closet space and decks large enough to sit outside with friends.

[date removed] I am so grateful for all the help that Brookdale Chanate has given me and my family during my moms transition to their community. I think that your mom having an accident is probably the hardest thing that any family can go through, but when it happens during a flu epidemic, and you cannot be with her, there is really nothing harder in the world. Lisa Lomeli has been amazing through this whole thing and she has spent so much time answering all our many many questions and assisting us with the details, I cannot say enough about them, I totally recommend Brookdale Chanate for that anyone that needs Memory Care or Assisted Living for their loved one.

My wife and I just completed 2 weeks of quarantine at Brookdale Camino Del Sol. They treated us like royalty. The staff and aids were so helpful, friendly and supportive. the food is very good. My wife is in the right place.

My mother has been here for over 2 years in the SNF section, and we have never had a problem. We moved her from another nursing home in Lenexa where she got bed sores twice. She has a large private room that cost much less than the semi-private room she had in the other nursing home. They never have had any flu or norovirus outbreaks in her division (unlike her previous nursing home). She has a patio with flowers and even grass right outside her window. I have several friends and neighbors that had parents here and they were also quite satisfied.