Brookdale

Great experience all around. We are now moving my 98 year old mom to this wonderful facility very soon.

Everyone is so kind and welcoming. Every single staff member has been incredibly knowledgeable and helpful in any way that my parents have needed

I had a wonderful tour of the Brookdale Community. Everyone was very friendly and I think this would be a perfect place for my Mom!!!

The staff and facility were stellar. I would recommend them to others who are searching - They are a superior facility and understand how to care for the elderly with memory issues.

Over all experience---5 stars. They were excellent. I had an occasion to speak with several members on different shifts. When I explained that I am [Name removed] MPOA, they asked for documentation, and rightly so. We sent both the signed, notorized docs for our brother who is the (POA) and me. Staff was very helpful in answering my questions. This is my first experience. Staff was really patient and understanding. I had a chance to catch them up a little on my brother's medical history. I was able to give them names and phone numbers of medical doctors that [Name removed] has. We had difficulty finding an assisted living facility in Albuquerque. So it took us a little longer to find a nice one for [Name removed]. We got transportation to bring him to Albuquerque where a majority of our brothers and sisters live. I appreciated the calls from both Memorial and Encompass asking me questions about him. That really showed they cared. If I had to leave a message for a specific person, the call was returned in a timely manner. I cannot address the condition of the facilities because I was not there. We did everything by phone. But I was impressed with the friendliness and helpfulness in staff voices. It was a good experience communicating with both facilities. My sister and I went to every facility we could here in Albuq. Some of the facilities emailed me asking if we placed him. When I told them the name, they each said that it is an excellent facility.....and it is. I walk down the halls and it is WONDERFUL to hear laughter, bingo numbers being called, a good movie with captioning, an ice cream social going on in another room. I don't believe that I have ever seen a more active place.

My family & I are incredibly grateful for the staff who care for my grandmother every day. While facilities are important, what truly makes a difference is the people & the staff here have been consistently kind, attentive, & compassionate. [Name Removed], in particular, go above and beyond to make sure my grandmother is comfortable, cared for, & treated with dignity. It brings our family so much peace of mind knowing she is in caring hands. They are always warm & welcoming whenever we come to visit, which makes a difficult stage of life feel much more supportive & personal. What truly speaks to their character is that they even attended my grandfather’s celebration of life outside of their work hours. That gesture meant so much to our family & shows how deeply they care & how they truly treat the residents & their families like their own. Their kindness, patience, & genuine concern do not go unnoticed. We truly appreciate everything they do for my grandmother and for our family.

My sister and I loved it so much, that we made an appointment for my father to go see the place also. He had his interview and lunch with a couple of the residents and a tour of the facility he loved it as well. This afternoon we have another appointment to sign the paperwork for him to move in. He will be moving in sometime in the middle of this April. My father seems very excited about moving in.

The staff is very kind and helpful to my Mother. They have activities that help keep her socialized.

Caring staff. I know that the facility is in a rebuilding faze, and they seem to be making progress. I would recommend to others.

[name removed] is very happy! We love the medical support and the transparency.

I was very impressed with the entire visit. My mother in law is choosing to wait until her lease is up in October to move. If there are still availabilities, that is where she would like to go. Thank you

My experience was very pleasant and friendly. It was a wonderful experience and a place where I would move my mother.

This was our first visit with a memory care facility. The staff was very helpful in answering our questions and anticipating the information we needed. We appreciated the serene outdoor spaces such as the patio and the herb garden.

Seems like an excellent facility

It’s an amazing place with an incredible staff and I believe would be a great fit for future needs. Thank you to [name removed] who is beyond amazing and incredibly knowledgeable for all the information and support so far!

It was an emotionally charged visit for me, but our host could not have been kinder or more compassionate. We were greeted with smiles from staff and residents wherever we went on the tour.

Very welcoming and the facility is very nice. There are options for different budgets. The residents seem to be very happy and connected with each other.

Staff was very personable, knowledgeable, and thorough. My visit was friendly and professional. I was able to meet and greet staff and residents and witness the compassionate care provided. Their understanding of the complexity of working with folks with dementia was very impressive.

My experience was great. [Name Removed] the sales manager was very knowledgeable and answered all of my questions. The facility is very nice. It has pleasant inviting outdoor grounds surrounded by trees. A nice area for sitting outside or just strolling the grounds. The rooms are very spacious with amenities of being home. The dining area is spacious and well decorated. The menu selection had something for everyone with dietary restrictions in mind. The therapy room has several pieces of equipment for sessions. Overall, I enjoyed my tour.

The facility was clean and the staff was professional. The clients appeared comfortable with the setting. The tour gave me reassurance that my sister would be in a safe and secure environment.