Brookdale

The residents I saw seemed engaged and alert to what was going on. Nobody looked in distress or like they were being ignored. The staff were very interactive with the residents. Everyone seemed happy and well cared for.

The residents were very nice. The tour was educational and informative. The dining area was nice and the guests were welcoming.

Staff is attentive. Food is fair. The apartment is a nice size. Facilities are clean. My sister in law is happy there. I would recommend to others.

It was just what we are looking for. He's not ready for a nursing home. He can still take care of himself, with a little help. Living in a apartment will make him feel better about himself.

The main staff members are very supportive and advocate for the residents. The place is very clean. The activities are well run and appropriate. The residents are able to go out on the bus to go shopping. The area is safe. The building has good security. The food was questionable, but the director took the initiative to listen to the residents and when possible made the necessary changes (menu ideas, new cook). We've been very pleased with Brookdale Brushy Creek.

The facility was clean and beautiful. Would be a great place to be but I wanted my mom closer to me. That was our main reason for choosing something closer to me.

All is very good here. Staff is cordial helpful kind. Food is good and plentiful. Room size varies. I would recommend to others.

Very, very pleased with our decision. Our minds are at piece knowing and seeing with confidence that my mother is being completely taken care of with all of her needs being met. The transition from her previous home in California to Arizona was seamless. She adapted very quickly. She seems to really like it there.

The staff at Brookdale Wilton have been incredibly friendly, compassionate, and professional. From the moment my mother arrived, they have treated her with genuine kindness, patience, and respect. It gives me tremendous peace of mind knowing she is surrounded by people who truly care about her well-being. One of the things that has impressed me most is how personalized their approach is. They don’t take a one-size-fits-all approach—they have a program that meets my mother where she is mentally, physically, and emotionally, and they adjust their care to her individual needs. It’s clear they see her as a person, not just another resident. I’ve also been especially impressed by the relationships the staff build with the residents. They take the time to get to know each individual, and that personal connection is evident in the way they interact every day. As a daughter, that level of attentiveness and genuine compassion means more than I can express. Choosing a memory care community for a loved one is one of the hardest decisions a family can make. Brookdale Wilton has made that journey much easier, and I am grateful for the exceptional care and support they provide.

Regarding staff and care: Absolutely fantastic Many varied activities and they all participated in their favorites and learned new ones meeting more residents. The food was amazing and nutritious. The entire place was very clean and maintained. Room size for residents was quite adequate for 1-2 people.

. At first we thought it was great but after everything was said and done they ended up overcharging us more then $1,000. Their billing is incredibly messed up! Overall I'd probably give them a 3. Like I said Brookdale started out great! Then when hospice came in they weren't around to answer much. After he passed away then it seemed like no one from Brookdale was available to answer questions. Especially not when it came to the monies that should have been payed back to us because we over paid.

We visited the facility after touring a different facility. The rep. was very friendly and knowledgeable about the property and answered all of our questions promptly. We found the facility to be clean and in good repair without any visible needed repairs. The units we were shown in accordance to our specified requirements were all nicely setup and well proportioned for there use, and with some nice views and features. We liked the emergency pull chords in all the rooms, and a "Verify I'm Alive" system in the unit. The dining room looked to be well appointed with a good spacing between tables for mobility. The size of the facility would make a mobility scooter mandatory Mom, however, it didn't feel so large until you walked from place to place. Mom liked the visit, and felt she could be comfortable there.

Nice place, very well organized. Resident hadn't moved in yet. So no comment yet about the environment.

I think that Brookdale Kenmore is the best. The staff was very compassionate and accessible. The rooms were large and cleaned weekly. The laundry was taken care of weekly as well.

The Brookdale staff, especially [name removed], was supportive and helpful. Our Dad was expected back to Brookdale by lunch after a minor surgery. An unexpected medical event meant a trip to the hospital. [name removed] went above and beyond our expectations. She made sure that Dad's dog was cared for until Dad was able to come back to Brookdale.

[ Name Removed] was very helpful showed me around the place was very clean and I like the way it was set up into the neighborhoods that they have here there’s four different neighborhoods. The people here seem to be enjoying themselves. They helped me with all the procedures that I needed to go through on filling out paperwork, they were very helpful completely [ Name Removed] was also I talked to and she helped me very much. Very good people. I enjoyed them a lot.

The nurses are very caring and compassionate. The activities are amazing and do a great job of keeping residents engaged and involved.

My mom complains about the food but I think it is good. My mom isn't mobile enough, but they seem good. The value is what we can afford. The staff is great, but there aren't enough of them. Staffing are in short supply. My mom claims to have been "forgotten" on some occasions, due to manpower shortages. We are learning that manpower shortages are a common challenge within the assisted-living communities. Turnover rate is high. Good employees need to be taken care of so they can take care of our family members.

The staff are friendly and helpful. It is a very clean facility. The food is good. My husband is very well taken care of.

Everyone in this facility is super friendly and helpful! When walking through the building, staff was very attentive and greeted me and made me feel welcomed. I will not forget all of the smiling faces that I saw in the dining room.