Brookdale

I would rate each of the categories a 5. Brookdale Centennial was so helpful and supportive from the being of the process. My Mom has been doing great there and has been involved in the various activities offered. She has also said the food was good there. The staff have been professional and friendly to my Mom and myself when I visit her. I just hope it continues this be this way as time goes on.

The staff and residents at Brookdale Eddy Pond East are very welcoming and treated my mother like family. From the administrator to the business office , the support staff , nurses , CNA'S and kitchen staff- we couldn't have asked for a nicer bunch! They were very attentive to my mother's needs. Always professional and friendly. The residents also embraced all of us as if we'd always been there. We're very grateful we found Eddy Pond East!!!

Staff was very helpful moving in and helping us with the transition. They're doing a great job pairing [name removed] with residents with similarities. They're doing staff engages her with family photos.

They are very nice and friendly. There housekeeping skills are lacking. Dusting and vacuuming rooms and helping residents putting things away such as laundry and personal items. Sometimes the laundry isn't quite dry. Food is very boring and bland.

What we like the most about Brookdale Ann Arbor is their Compassion for the patient as well as for the family. It is a hard decision to place loved ones under others' care. We would absolutely recommend this community to other families!

My mom came to live at Brookdale Robinwood in June 2016. After an adjustment period this became her home. She loved the staff so much that family members said that she loved the staff more than her family. We were fine with that as she was happy. She had so many friends here and loved all of the activities that they had going on. There wasn't one person that wasn't her friend. Even in her last days the staff would come in and check on her to see how she was doing but mostly just stop by because they loved her so much. If you are looking for a place for your loved one I can't say enough about Brookdale Robinwood. Stop by for a visit and let the staff show you around. You'll be glad you did.

My brother was quite happy there and overall we were pleased with the care he received. The atmosphere was very pleasant...friendly and caring, but also quiet and respectful of each person's privacy. Activities...hard to rate as my brother, who was at Brookdale, did not participate in too many activities...but the family events at holidays were very nice...4.My brother needed a high level of care and the staff did well with accommodating his needs. The Director of Wellness was on top of his issues and addressed my concerns quickly. She seemed to genuinely care about the residents. I am sure different people have had different experiences there depending on staff at the time. My brother passed away about a month ago....but he really liked his Brookdale "home" until the end...the staff took a liking to him and would joke with him as well, so he felt very comfortable there. We were sorry his time there could not have been longer. We (myself and his son) thank "A Place for Mom" for the recommendation.

Reasons we chose Brookdale Mandeville: Friendliness Cleanliness Outside Patios Pet friendly and Future MemoryCare. Everyone is super helpful and pleasant especially [name removed] and [name removed].

They are very willing to work with families. Very friendly which was a great comfort feeling for my mom. She did not want to go into independent living at all, even tried to convince me to retire and take care of her. It was a rough 3 months but she has been there over a year now and loves it. Has friends , gets involved and staff is very caring when anyone has an issue. Her health has actually improved because she feels comfortable and relaxed. Once we hung her drapes , she said it now feels like home. Would highly recommend!

Everyone at the facility made mom feel welcome and encouraged her to get involved in activities. I can't say enough about how great the experience has been. Mom seems to be thriving at Brookdale .

Everyone is very helpful at all time. Too cold in dining room and generally cold in public areas.

Mother is happy here and staff are very responsive! They are very caring people who have responded to mother's request quickly. They could improve on the food by having more selections and time meals are served. Not sure the time for breakfast but lunch is 11:30 to 12:30 and dinner is 4.:30 to 5:30. I Not a fan of the way the dining hall is ran. They will not open the doors until 11:30 or 4:30 and people just gather at the doors. Why not let them in to socialize??? Also the staff seems to be in a big hurry. Just my opinion.

What we like the most about Brookdale Cypress Station is the friendliness, but would like to see some improvement on the responding time of the request. Yes, we would recommend this community to other families based on the experience we have had so far.

Brookdale East Niskayuna caters to dementia and Alzheimer's patients only. It is small which allows for a quieter atmosphere.

Food is limited on options sometimes due to the large number of people to cook for. I believe it would be that way anywhere. Dad orders out if there is nothing on the menu he wants to eat. Out of the 5 months there, he has ordered out 2 times. Pretty good for him. The activities are geared more for women but that is because the men won't participate in planning. I really love this place

This place has been a wonderful place to be. Everyone is friendly, welcoming and very professional. I’ve always felt safe. I would recommend to others. Get the room with the vie. I’ve enjoyed my time here!

Honestly, I think 5 for all. I think the facility needs a make over but everything is going great. The last couple of months the staff has found my father in a common area(not laid out on the floor) but in need of assistance. Twice they have called me...once prior too 911 only because he was refusing, the second time after 911 to let me know what happened. Both times I acknowledged their concerns and voiced my appreciation. Loved ones are cared for here.

The staff I have encounter are very contention and very concerned about the well being of all residents that I have talked with.

My moms experience has been very good at Brookdale. She hasn't been there very long so maybe come back and ask me in about 6 months but for now, she's doing well. It's also important to note that she's not in the memory care unit. So my responses are for the general assisted living section. I believe where my mom is now at Brookdale, we do still have to pay if she ends up up in the hospital.

very awesome community with great staff and managers! will always recommend! everyone is always nice and always smiling with a positive attitude. one of the cleanest buildings around. a wonderful place for your loved one.