Brookdale

I like this community. The staff is nice and respectful, but the staff does not reply when needed. We are not happy with the routine of the cleaning and the laundry. The meals need to cook more. They have activities that are offered to her. I would suggest that other families tour the community for the care needed for a loved one.

We toured this community for my mother in law, and her needs. Our tour went well, and everyone was very kind. The staff was friendly, and nice. It was a nice experience, but unfortunately this wasn't the community for us.

I toured this community for my loved one, and her needs. My tour went well. The staff was friendly to my family, and myself. From what I saw the community looked nice, everything was clean, and nice. It was a nice experience, everything went well.

I toured this community when I was looking for my mom. I felt it was too institutional and it didn't have the family-orientated atmosphere we were looking for.

I like this community for my father's care. We found that the staff to be caring and attentive. The community is clean, but the meals can use some small improvements. We liked the activities for him to participate. We would recommend this community to other families.

I seen a lot of communities for tours. This was not the best fit for us. The person who gave us the tour was on time. I got to see all they have to offer and felt they can be more welcoming and warmer.

I was excited to visit Brookdale in Murrysville because it is very close to my home and it would make it very convenient, for my husband and I to spend time with my mother. However after my visit my thoughts have changed. When we parked in front of the building I notice a lot of maintenance that needs to be done like painting the soffit and fascia and replacing the fence and inside multiple windows had broken seals which made them foggy in appearance. The inside was in total disarray because the interior walls were being painted and we understood that but it was dark, quiet and no music was playing which made it rather depressing. The contact person was very nice for she apologized for the interior of the building and she was very informative and provided us with a lot of good information and she also showed concern for the residents. Overall the building is nice and it has a lot of potential but it needs a lot of maintenance to bring it up to par with comparable facilities in the immediate area.

I had a decent of this community. It is a nice community, but I didn't feel they were fit to care for someone with dementia.

The tour I had with the community went well, but we were told that we would be unable to personalize an apartment. We couldn't paint the walls - it had to be the corporate color, which we did not like.

As on option I went on a tour and found that this looks like an old apartment complex. The way that it was set up would be hard for my mom to navigate through and it was not well maintained with an odor. I spent a short time visiting, I knew it wasn't going to work and I had no interest.

The Good: 1. Clean (no pee smell) 2. Friendly Staff The Not So Good: 1. Health Assessment prior to admission DID NOT PROPERLY IDENTIFY Medical Needs and, more importantly, "Medical Costs" 2. The "Activities" don't seem to be as helpful and intense as "advertised" ..... While the Calendar looks full and effective, many of the activities either do not happen or a "weak" activities 3. Their "rules and requirements" are VERY RIGID and diminish the experience which is not what one needs when facing this situation with a loved one

My tour of this community was a nice one. The staff was pretty kind. The community looked well maintained. I just didn't feel this was the right fit for my mother, and her needs. I don't think they have enough activities for the residents. It wasn't going to be the right for my mother.

We had a very good tour of this community. It is a nice facility, but I did feel it was a bit well used. The staff was very kind, and friendly. I did notice that the resident did appear to be very happy. It was a pleasant experience, but not the community for us.

Nice facility, but the staff seemed to be not been very personal with the residence. Would not consider it for my loved one.

I have no complaints about the tour I had taken of this community. Everything went really well and the staff where very friendly during our visit. They made sure to give us lots of information in detail and take there time with our visit. It just ended up not being the right fit for my father.

we are doing fine since moving in 8 days ago, just at the tail-end of the cold that went around, we got less done with moving in. They took precaution and have us wearing masks. The staff have been helpful and cooperative. The people we have met have been fun and we look forward to meeting more in the future. Slowly we are making progress, we have lots of boxes and pictures to hang. The staff are willing to help hang the pictures for us. All worked out fine and we are pleased. it is an easy 3 stars and I am hoping to see the 5 stars.

Really enjoy e meeting [Removed] and she was very informative. The place is older and pricey for what the room offers.

For the most part my mother is doing pretty well here at this community. This is a nice community, but there is room for some improvements. The staff needs to be better at responding, and correcting our issues. They are kind, and friendly overall. It is still a work in progress for us at this community.

I had a good experience during my tour of this community. The staff was nice, courteous to my family, and myself. The community was clean, and well maintained. All went well, and I didn't have any problems during my tour of this community.

My mother has been there for almost a year now.. She goes 3 weeks without showers, weeks with soiled clothes, hair unkempt for weeks and etc, The people who work there are really nice and seem to care. The management when approached, says they can't do anything but ask her to shower or etc, because she isn't far enough gone yet. (Mentally) Like I say the employees who deal with her daily are wonderful, they just need to figure out a way to make her shower and etc. to maintain a healthy body. I have asked numerous times about these items and keep getting told she is not frail enough to force the issue.