Brookdale

What we liked is that it enables my dad to socialize with people and the staff is friednly and I think the food is relatively good, I haven't tasted it -my dad says it's just food- but they seem to pay attention to his diabetic needs. I think that more staff would help, it's a problem that prevents them from cleaning as well as they should and sometimes the forget to pick up his laundry so sometimes he has 2 weeks of laundry, but they're always really good if they've forgotten to pick it up and get it back to him the same day. One of the things that has been an issue from time to time is the physical therapy people want my dad to be walking up and down the long hallway 2 times a day and the staff comes in to ask him if he wants to walk and he'll say no so they leave him. If they had more staff they might be able to just get him up and walking so he doesn't lose what he gained in therapy.

this is a month to month facility. pay as you stay. no guarantee you can stay once funds exhausted. not a viable option.

Actually, it's been pretty well. The problem is, she had a fall and broke her right shoulder yesterday. Nothing against Emeritus but they're just assisted living so I'll probably have to start looking for skilled nursing places now. The people have been really nice, they were great when she fell, absolutely wonderful and they're doing everything they can do. Like most places, I think they're understaffed, they're pretty good about the cleanliness, it's a small facility and really, overall, I think they're pretty good. We did have some issues moving in, but we resolved those. The staff members all know everybody by their first name, they're all friendly to people whether they know you or not. All they can do right now is keep mother comfortable, they're checking on her more today because she's had a UTI so they're monitoring her and checking on her more, it's been a real bad week.

I saw them. I liked it. I think the people seemed extremely nice and everyone was extremely courteous to me. I like the fact that they have any time dining and I don't have to be down at the dining room at a certain time. It's right next to Whittier College so there's more cultural opportunities also.

My mom was there for memory care but her money ran out after a couple of years. At that cost, it should have. The care was very good but it got to where it was breaking the bank every month.

Very friendly and helpful

With the exception of on issue that brother has had there, I have been very pleased with the peopel. My brother's issue is with the food, it's ahrd to get specifics except he says it's awful. One specific thing I discussed with them is they provide what he calls "white air bread" for all their sandwiches and he's been a health eater so I asked if they could not get a whole grain bread. I think they're dealing with elderly peopel who are set in their ways but that's the only problem we've had. They were very receptive and said they would see what they could do, they're basically very nice people. One of the things that impressed me is when I went there they had palced him with all kinds of care needs and after they assessed that, they lowered the personal care rate without me even asking and that was amazing. I thought the person who helped me initially, Marie, was very warm, very personable and I was just very impressed with her. They keep people at the same tables which a lof of places don't, but they picked some high functioning people to people him at the table with which has really helped. All together, I think that they have shown a lot of sensitivity and I'm very pleased.

This seemed a little bit more insitutional than some of the others, it had a little bit of a smell to it too.

I would say that it's a fairly clean facility, I would say that there's a few things that probably could use replacing because they are worn; with places like that, after awhile some things need to be replaced. I think they usually encourage them to particiapte in everything, I like that the size fo the facility is not so large that it makes it difficult for the staff to meet the needs of their residents, I think the size is great. I think they could improve on just a little bit on the quality of their food. I think the quality of the food is just sort of medium, I don't think it's anything special, it must be nutrituous, but it's just been okay, nothing outstanding. When we took my mother over here, it's set up such that it has a common area when you first walk in and the dining room and two major hallways that are nice and large and brightly lit so that's why she chose it and right away she saw people she had known for 40 years. We were lucky.

The staff is very good, I think my husband is shappy with the activities. I like that they only have dementia and alzheimer's patients there and they focus on that care. I think their fees are too high, I don't like that they charge a very high price for what you get. I think they cost too much and it's more than other places in Wilmington.

It was single family type homes and we felt that would not end up working for mom and dad because then they would not be as likely to get involved in activities. Even though it was nice, the second choice would have been Pine Park because we were impressed with the staff and the residents looked active, it was considerably more costly but the community relations woman said they may be able to bring the cost down. When it got down to it, it didn't as much have an open and airy feel to it and unless you're a senior who is still social, active and able to get around it didn't seem like the best choice.

It was fine, it's geared towards assisted living, they don't have any lock down facilities, but the peopel were always walking around and they had painos that he could play any time and they had a pool table. The food we had served at the dinner I thoguht was very good, but when I had nibbled at a couple of his meals I wouldn't have been able to eat it. It just didn't seem to have any flavor or anything; it's not something I would order at a restaurant and it's not something I would cook at home.

My sister is there and she enjoys it. She's been to a few activities and they were good, she signed in on a temporary basis and then two months later made it permanent. It looked like a decent place, it was not our first choice but it was our first choice in what we could afford.

This was too expensive, my mother was there for 6 years, there was entertainment every night but I hear it's going downhill now.

The cleanliness is questionable, my father in laws bathroom, the changing of sanitary pads is questionable but ever since we had to get hospice. He did do some of the music, but he's really far along so you really can't bother him with that kind of stuff. They really have done well, I would recommend it highly. I really think when it comes to this point, the most important thing is communication with the family and the community. My husband travels out of the United States most of the time and I don't have guardianship so communication is really important. They are good people, they're good workers, they're very friendly, they try to keep things clean, they're just not up to my standards but I'm a neat freak.

The cleanliness is great, there's always room for improvement, but the care is good, I don't think it's quite as good as it could be. We have had some issues but it's all been resolved, they're very repsonsive to anything that's come to our attention. We go to the med tech or the nurse or the administrator and they've been very responsive to resolving them. One thing that my father really enjoys is on Friday nights they have live music and a band that comes in. Friday night is the regular night but they do that quite often, they have various groups come in and sing or perform in some way and my dad particularly enjoys that. They have other activities also but they've had some medical issues since they've been there so they haven't really been able to participate in those. The cost varies each month, Carolina House does it from like a menu and it can vary each month depending on what kind of services they needed.

Erika Fain with Trinity Towers was very helpful in helping us place our loved one there. We had two tours total, one included lunch. Food and dinning service was very good. Found the building and surroundings to be very neat and clean. Everyone we met whether employee or resident were very friendly and smiling.

There's just a couple of issues of communication between departments but overall, it's a lvoely facility and my mom is very happy there. From everything I've seen, they're clean, the public areas are clean, overall her room is good. People throughout the facility have different housekeepers, she's in the independent living part so she has a housekeeper that comes in weekly and she particularly is not great but I do know other people are very happy with theirs. The staff is very friendly and helpful, we had a wonderful experience with their sales rep., Anne Marie, who was great from beginning to end and she continues to touch base with me and my mother. A lady who is part of just kind of the overall therapy group talked to my mother to make her aware of the classes and thigns she could take, cognitive therapy if we felt that could be helpful for my mother. We haven't quite taken advantage of it but the staff member was extremely helpful to my mother. I have to say the concierge, the young woman, Emily, she's wonderful as are most people there. My mother is paying a little more, but there are more services, she has a much bigger apartment and the most important thing is the staff involvement and the services available to her.

Very knowledgeable marketing rep. Good tour of the facility. Nicely plush public areas.

This was a nice place but it was a little price. It was very, very nice, I liked it, it was substantially pricier because of the way they did it. It went by the level of care so that kind of confused me and they said there was usually 7 to 9% rate increase every year.