Benedictine

My loved one hasn't said anything bad. He did say they worked him to death the other day, so they must be doing something right. Every person I've talked to has been very nice. He hasn't said anything bad about the nurses or aides. I know he's having some issues in getting his medications or help in a timely manner. He ordered one thing and got another item, and got some kind of indistinguishable kind of meat, and that was inedible. They've been great with communication. I've been in contact with someone almost every day.

Overall, we had a great experience. Communication was fairly decent. The first day there was miscommunication between the nurses and doctor. The first day there wasn't a doctor to issue any medications and that wasn't good. Other than that, it's been good. My mother's drapes were dirty when she got there. They did clean the drapes.

So far, everything is fine. The therapists do a good job. I would recommend the rehab therapy!

Everything was good.

It's very clean and bright. It doesn't smell like a nursing home and the employees all seem to enjoy their job. They really know what they are doing. The nursing care is good. It's not food from the fancy restaurants in town, but it's certainly edible. The wife seems to enjoy it.

The staff seems to be friendly and concerned about my loved one's well-being. The meals seem to be okay. There's been some communication.

I feel the center overall is quality care. I do think that there should be a little more diligence with communication with the patients regarding overall care. It's been decent, but it feels like there are a couple of things that weren't talked about.

We had a great experience at Innsbruck!

My aunt has really liked it. It has met all of her needs. She thinks the therapists are really working her. There has been one therapist she did not feel was bossy. She has worked with three therapists so far and I believe she has not had to work with that therapist since. She commented that the nurses are all very nice. There are a couple who really go above and beyond. There are a couple of spots in building that could aesthetically use more attention. Overall, it looks great! It is an older building but it is good. It is really nice because it does not have a nursing home feel at all. My aunt loves the food! I am not part of the communication process. My aunt is very capable of her own communication.

I would recommend Innsbruck for their short term. The long term care had holes in the walls and people were groaning. The rehab is beautiful. The short term therapy is beautiful and the long term is horrible.

Overall, our experience was great!

Overall, we had a great experience. The aides, especially the overnight aides, leave a lot to be desired. They don't respond to call lights. My loved one was waiting to go to the bathroom for 40 minutes and had to get up and go herself. When the aide got into the room, she yelled at her for leaving the bed. There could be more transparency in some areas, but overall, I feel okay about their communication.

Overall, our experience was good.

The facility is clean. My loved one is loving the meals! The communication has been good. They are always prompt to contact me if anything happens

My loved one has been taken very good care of and they are very nice to him. Rehab therapy has been very good and he has regained some strength. The nurses are very nice to him and meeting his needs. Oh my gosh, the staff are so nice. The facility is clean, it is very nice. My loved one doesn't like the food. Communication has been good. I ask, and I get information right away.

The people at Benedictine are really friendly. Lots of attentive folks. There are a few issues with communication. One of the employees, in particular, goes above and beyond with the extra time and heart he puts into his job. I would like to see more nutritious whole foods. Less processed food with food coloring.

Initially, we had a few issues with our loved ones stay, but they all have been taken care of and our overall experience is good.

Rehab therapy kept my loved one busy and active. Some of the nurses were really good and some a little slower. The staff during the week was good but they were short staffed on the weekends. The staff was friendly. The cleanliness was good. The meals were fair to good. I would recommend the food. Communication was not so good

My loved one likes all the nurses he interacted with. The food was terrible.

I have been with my loved one other places, and the rehab therapists seem to be on top of what they are doing and using some innovative alternatives. There is a lack of communication between nurses, a lack of consistency, and a lack of communication with me. Shift to shift, communication gets lost. Residents need a family member to advocate for them in the system. I put signs up around the room because I cannot be sure they will be consistent in how they care for her. The staff are all very nice and pleasant. The cleanliness is good. I think the food is horrible. Their nutrition program is terrible. They have a brunch and dinner and a small continental breakfast that is all carbohydrates and not protein choices. This does not work for her medical needs. They need great improvements in dinning choices and options. They need more choices in flavors of supplements. I push to make it clear and that they need to call about dressing changes and other care. They did set up a care conference.